KIM BELL
Canton,MI
Summary
I am an experienced and highly motivated Nurse Care Manager (CM) and Certified Community Health Worker (CHW), who demonstrates leadership and serves as resource in management of clinically complex patients. Displays excellent interpersonal and team-building skills and collaborates effectively with physicians, nurses, and members of healthcare teams. I have six (6) years of Nurse Case/Care Management Experience. Proficient and functional working knowledge of a multitude of Electronic Medical Record Systems (EMR) including, Athena, Practice Fusion, Rosalind and proprietary EMR’s, databases, registries, and all current information technology.
I currently posses a with valid State of Michigan LPN License accompanied by nursing insurance, reliable transportation, and valid vehicle insurance. I have primary cared for patients as a Nurse Care/Case Manager in the home care setting, Physicians offices and skilled care facilities. I have worked extensively in the Physician Health Organization (PHO/PO) and Accountable Care Organization (ACO) fields. I have received extensive training from Michigan Institute for Care Management (MICMT), Blue Cross Blue Shield (BCBSMI) , World Health Organization (WHO) and the Center for Disease Control (CDC). In addition to Case Manager responsibilities, I am a Certified Community Health Worker (CHW) who assist patients with all aspects of obtaining medical assistance, medication assistance, food assistance, drug/sexual abuse assistance and mental health resources. I work closely with Community Liaison, Social Workers, and Community Resources to assist patients achieve optimum health.
I have developed several suicidal protocols, sexual abuse protocols, human trafficking presentations etc. for Physicians and staff. I have taught Physicians and their staff certified training and information pertaining to Human, Sex and Labor Trafficking. I have a passion to assist patients as I have with my own family members. I have knowledge and skills relating to the pediatric, adult and geriatric populations, and I have extensive skills relating to all patients regardless if socioeconomic status, race, religion or sexual orientation.
I strongly believe in treating every patient as if they were my family members.
l have received different aspects focusing on all of the evolving patient care techniques and comprehensive hands-on training in all areas of patient care and I am highly open to becoming educated in different aspects of patient care and multidisciplinary departments. I am knowledgeable about advanced proficiency in electronic charting systems and patient communication including sign language.
I am highly looking forward to assisting patients and providing the highest possible Care Management and Community Health care possible.
Overview
21
21
years of professional experience
1
1
Certification
Work History
Nurse Case Manager
Reliance Physicians Organization
07.2023 - 09.2023
- Collaborated with healthcare leaders and physicians to support and offer resources in performance of duties to maintain high-quality and efficient patient care.
- Developed and modified patient care plans and assisted interdisciplinary team in identifying client needs and goals to determine priorities of care.
- Extensive knowledge with managing Utilization,, quality and closing yearly "gaps in care."
- Leveraged feedback and process improvement opportunities to create safer and healthier environment and increase patient satisfaction.
- Educated patients and caregivers on healthcare protocols and processes.
- Advanced Care Planning (AFP) and Advanced Directives Certification.
- Experienced knowledge with several EMR's ie. Athena, Practice Fusion. Roslind, proprietary EMR's etc.
- Observed and documented patient factors such as diets, physical activity levels and behaviors to understand conditions and effectively modify treatment plans.
- Sustained quality standards by performing routine medication audits and upholding internal and industry best practices.
- Analyzed patient responses to medications, therapies and variances in plans of care.
- Gathered and recorded patient health information and data to assess, identify and manage characteristics that affect care outcome.
- Implemented aspects of patient care under physician orders and sought clarification when needed to promote safety, quality and cost-efficient care.
- Increased referral rates by providing excellent service and building meaningful relationships with patients and caregivers.
- Instructor :Human, Sex, Labor Trafficking
- Extensive billing to Medicaid, Medicare and Commerical Insurance Companies.
- Remote Patient Monitoring for CGM, BP, BG and cardiovascular devices.
- Emergency Department (ED) utilization review and monitoring.
- Transition of Care (TOC) -all aspects.
- Patient load range for 20 patients to 155 patients.
- Observed, monitored and reported changes in patient condition to supervising physician in accordance with policies and procedures of medical facility.
- Conducted preoperative risk assessments, ongoing assessments and evaluations to prepare patients for surgery and manage healing process.
- Initiated and created continuous-patient referral system, successfully boosting profits.
- Followed all personal and health data procedures to effectively comply with HIPAA laws and prevent information breaches.
- Used first-hand knowledge and clinical expertise to advocate for patients under care and enacted prescribed treatment strategies.
- Educated family members and caregivers on patient care instructions.
- Conveyed treatment options, diagnosis information and home care techniques to patients and caregivers to continue care consistency.
- Delivered high level of quality care to diverse populations while overseeing patient admission and triaging based on acuity and appropriate department admission.
- Equipped patients with tools and knowledge needed for speedy and sustained recovery.
- Monitored patient reactions after administering medications and IV therapies.
- Facilitated therapeutic communication, conflict resolution and crisis intervention by redirecting negative behaviors and helping patients regain or improve coping abilities.
- Documented treatments delivered, medications and IVs administered, discharge instructions, and follow-up care.
Licensed Practical Nurse
State of Michigan
03.2018 - 08.2018
- Geriatric patient care with focus on Care Management.
- Care and Case Management for patients 50 years to 90 years of age.
- Cared for wounds, provided treatments and assisted with procedures.
- Administered controlled narcotics, inserted IVs and performed catheterizations.
- Assessed patients and documented their medical histories.
- Monitored fluid intake and output levels.
- Took and recorded patients' temperature, pulse and blood pressure.
- Investigated and reported issues relating to patient care or conditions that might hinder patient well-being.
- Developed and implemented improvements to billing system to maximize efficiency, reduce delinquency and increase accuracy.
- Routinely collaborated with department managers to correct problems and improve services.
- Performed vitals/glucose testing and assisted in administering injections and urinalysis.
- Ensured HIPAA compliance.
- Ensured safety and well-being of patients.
- Processed monthly reports for department performance.
- Helped residents with bathing, dressing, feeding, lifting and transferring.
- Assisted with admissions, appointments, transfers, and discharges
- Documented accurate and complete patient information to address patient problems and expected outcomes
- Obtained patient vital signs and input/output measurements from inpatients
Client Relationship Manager
Caring Consulting
01.2003 - 01.2016
- Managed Cases and assessed client needs and developed plans to adequately address current and future objectives.
- Addressed and resolved customer complaints or issues to ensure satisfaction of service provided.
- Asked appropriate open-ended questions to discover prospects' needs and requirements.
- Led customer product implementations.
- Kept company in compliance with all export standards and international requirements.
- Communicated regularly with territory, regional and strategic managers for daily support and strategic planning for accounts.
- Researched and customized service proposals for clients. Assisted with all virtual clients request and concerns.
- Delivered high level of service to clients to both maintain and extend relationships for future business opportunities.
- Identified and analyzed key competitors and related products.
- Sold auto, home, life and other various insurance products to individuals and affinity groups within assigned territory using consultative selling techniques.
- Monetized dormant leads to increase profits.
- Identified and qualified accounts to assess market potential.
- Addressed and resolved customer complaints and issues to improve satisfaction
- Fostered customer trust by addressing concerns and needs using targeted problem-solving
Home Health Care Provider
Star Home Care
01.2008 - 01.2010
- Developed rapport with geriatric patients to create a safe and trusting environment for care.
- Worked to improve and enhance geriatric patient lives through effective and compassionate care with Care Management objectives being the main priority
- Monitored progress and documented any status changes accordingly.
- Transported individuals to medical appointments and other errands.
- Maintained a clean, safe and well-organized patient environment.
- Accurately recorded and reported test results according to established procedures.
- Extensive experience working in homes with disabled children and adults.
- Participated in facility surveys and inspections made by authorized governmental agencies.
- Provided all daily living tasks to enhance quality of life for elderly patients.
- Ensured safety and well-being of patients.
- Accurately documented all elements of nursing assessment, treatments, medications, discharge instructions, and follow-up care.
- Specialized in the nursing care of patients with chemical dependency.
- Routinely collaborated with department managers to correct problems and improve services.
- Assisted residents with bathing, dressing, feeding, lifting and transferring.
- Ensured efficacy of treatments through monitoring of treatment regimens.
- Provided DHS (Department of Health Services) with corrective action plans.
Education
MBA - Business Administration
University of Phoenix
Tempe, AZ04.2023
Licensed Practical Nurse - Nursing
Richard's Medical Academy
Toledo, OH2015
Bachelor of Science - Sociology
Alabama A & M University
Normal, AL2003
Skills
- AED training
- (AFP) Family Planning Services (Advanced Directives)
- Activities of Daily Living (ADL) patient Care
- Analytical thinking
- BAC screening/drug screen collection
- Billing: Commercial Insurance, Medicaid and Medicare
- Blood Pressure ( Patient Monitoring :In Office and Remote)
- Blood Glucose (Patient Monitoring: In Office and Remote
- Breast Cancer Patient Care/Planning
- Care Management/ Case Management (MICMT)
- Community Health Worker (CHW)
- Provider-Delivered Care Management (PDCM)
- State of Michigan Patient-Centered Medical Home (PCMH)
- CGM : Libre and Dexcom Extensive Training / Applications/ Management of Data
- CPR/BLS/BBP certification
- Curriculum development
- Culturally-competent care
- Diabetes and nutrition education
- Dosage calculation
- Foley catheter insertion/removal
- Geriatric Management
- Gerontology Patient Care
- Human Trafficking Training/Instructor
- IV drug therapy management
- Managing deadlines
- Labor Trafficking Training/Instructor
- Medicaid / Medicare statutes and regulations
- Multiple Sclerosis (MS) patient Care
- NG tube insertion and removal
- Nutrition Education/Management (Chronic Diseases)
- Organizational Leadership Training
- Palliative Care Team Contributor
- Patient and Family Advocacy
- Pre- and post-surgical care
- Program Management (PM)
- Professional bedside manner
- Proficient in Sign Language
- Proper catheter insertion/removal
- Regulatory compliance via State of MI
- Sex Trafficking Training/ Instructor
- Strong clinical judgment
- State of Michigan (SOM) Software competency
- Strategic decision-making
- Tracheostomy care
- Sanitation
Certification
- Licensed Practical Nurse License :2015 to Current
- Nursing Licensed Number : 4703118794
- Advanced Care Planning (AFP) Certification
- Care Manager (Michigan Institute of Care Management)
- (CHW) Community Health Worker Certification -National Community Health -Everyday Life (MICHWA)
- CGM Remote Training: Dexcom and Libre -Abbott
- CPR certified through American Heart Association- Current
- Ebola and Marburg Diseases Screening - Certificate of Achievement (WHO)
- Empowering Communities (Before, During
and After an Infectious Disease Outbreak - Certificate of Achievement (WHO) - Home Health Aid Certified (HHA)
- Health Inequality Monitoring - Certificate of Achievement (WHO)
- Health Equity Assessment Toolkit (HEAT
and HEAT Plus) - Certificate of Achievement (WHO) - Human Trafficking Certified: MI BCBS
- Human Trafficking Certificate: (HHS)
- Implicit Bias Training /Certified: State of MI
- Managed Care Course-(awaiting for State Exam )
- Measles and Rubella Outbreak Preparedness
and Response- Certificate of Achievement (WHO) - Monkey Pox (Mpox) Global Outbreak- (WHO)
- Neglected Tropical Diseases Monitoring and Evaluation- Certificate of Achievement (WHO)
- Labor Trafficking Training and Instructor: MI BCBS
- LBGTQ Training and Instructor MI BCBS
- (SDOH) Standards Determinants of Health : Training and Instructor
- State of Michigan Billing and Skills /Software
- State of Michigan Life and Health License
- Sex Trafficking Certified: MI BCBS
- Strategy on Preventing and Addressing Sexual Misconduct - Certificate of Achievement (WHO)
- Proficient in Sign Language
Timeline
Nurse Case Manager
Reliance Physicians Organization
07.2023 - 09.2023
Licensed Practical Nurse
State of Michigan
03.2018 - 08.2018
Home Health Care Provider
Star Home Care
01.2008 - 01.2010
Client Relationship Manager
Caring Consulting
01.2003 - 01.2016
MBA - Business Administration
University of Phoenix
Licensed Practical Nurse - Nursing
Richard's Medical Academy
Bachelor of Science - Sociology
Alabama A & M University
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