Kimbelry Tucker
Dunkirk,MD
Summary
High-performing, strategic-thinking professional with more than 25 years' experience in the Healthcare industry. Highly skilled in building relationships with clients and across organizations and teams; exceptional interpersonal communication skills. Adept at assessing needs, generating options, and implementing solutions in collaboration with clients and stakeholders. Well-versed in all phases of recruitment and hiring, including defining job roles, assessing needed skills and qualification, and evaluating candidates. Experienced at managing projects from the requirement gathering/needs identification phase, through completion.
Overview
31
31
years of professional experience
Work History
Senior Director
Luminis Health Anne Arundel Medical Center
01.2020 - Current
- Developed efficiency-enhancing workflow/process improvements that made it possible to accommodate increasing responsibilities necessitated by staff reductions
- Instrumental in successfully launch of Epic Practice Management and Epic Care Ambulatory implementation for 140+ outpatient offices
- Managed diverse portfolio of departments to include Physician Recruitment, Provider On-boarding, Credentialing/Payor Enrollment, Virtual Urgent Care Center, Patient Access and Support Services and Essential Skills Team.
- Set strategic plans and goals to strengthen operations and drive growth
Director
01.2014 - 01.2020
- Patient Access and Support Services
- Designed training for Service Excellence framework
- Decreased office expenditures 15% by implementing needed controls on stock/supplies and standardizing ordering procedures
- Created first centralized patient access department to include centralized scheduling, insurance verification, scanning and authorization and referral management for Ambulatory offices.
- Managed daily operations while overseeing multiple locations to foster increased productivity
- Worked closely with organizational leadership and board of directors to guide operational strategy
- Oversaw operations and provided corrective feedback to achieve daily and long-term goals
Manager
01.2012 - 01.2014
- Build/Manage 5 interfaces between Revenue Cycle system to include ADT, Scheduling, Charges capture
- Patient Refunds and Insurance Refunds with PeopleSoft
- Creation of clinical and non-clinical development program
- Implemented multiple applications to include Practice Manager, Electronic Medical Records, and
- Electronic Hand held Coding application.
- Managed and motivated employees to be productive and engaged in work
- Accomplished multiple tasks within established timeframes
- Maintained professional, organized, and safe environment for employees and patrons
- Monitored and analyzed business performance to identify areas of improvement and make necessary adjustments
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground
Project Manager
01.2007 - 01.2012
- Athena Revenue Cycle Build in all environments
- Design training courses, curriculum and delivery methods for all Ambulatory support staff (800+)
- Administered Core Competencies for Medical Assistants and Office Assistants annually
- Planned, designed, and scheduled phases for large projects
- Achieved project deadlines by coordinating with contractors to manage performance
- Identified plans and resources required to meet project goals and objectives
- Developed and initiated projects, managed costs, and monitored performance
Practice Manager
01.2001 - 01.2007
- Responsible for opening more than dozen new practices and 4 Timeshares for Luminis Health
- Developed Standard Operating Policies and Procedures for several ambulatory practices
Assistant Office Manager
Greater Annapolis Medical Group
01.1993 - 01.2000
- Responsible for oversight of all aspects of the medical front office and billing department
- Kept front office clean and well-organized to keep areas presentable for guests and maximize professional appeal
- Created and updated physical records and digital files to maintain current, accurate, and compliant documentation
- Transferred and directed phone calls, guests, and mail to correct staff members
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving
- Delivered top-notch administrative support to office staff, promoting excellence in office operations
Education
BS - Health Care Administration
Capella University
Utah Labor Center Condominium, UT03.2023
General Study
Anne Arundel Community College
Arnold, MD1994
Southern Senior High School
Harwood06.1992
Skills
- Service Excellence
- Motivation
- Project Management
- Visionary
- Adaptability
- Communication
- Creative Problem-Solving
- Change Management
- Business Analysis
- Collaborate Cross-Functionally
- Productivity Management
- Logistics Operations Management
- Managing Operations and Efficiency
- Policy Implementation
- Coaching and Mentorship
- Business Policies and Procedures
Timeline
Senior Director
Luminis Health Anne Arundel Medical Center
01.2020 - Current
Director
01.2014 - 01.2020
Manager
01.2012 - 01.2014
Project Manager
01.2007 - 01.2012
Practice Manager
01.2001 - 01.2007
Assistant Office Manager
Greater Annapolis Medical Group
01.1993 - 01.2000
BS - Health Care Administration
Capella University
General Study
Anne Arundel Community College
Southern Senior High School
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