Kimbelynn Craft
Hot Springs Village,AR
Summary
Dynamic leader with a proven track record at Mudman Incorporated, driving revenue growth and enhancing operational efficiency. Expert in strategic planning and crisis management, fostering a culture of accountability. Successfully implemented continuous improvement initiatives, resulting in increased customer satisfaction and streamlined processes. Skilled in budget management and team building.
Overview
13
13
years of professional experience
Work History
President/CEO
Mudman Incorporated
03.2012 - 05.2017
- Hired and managed employees to maximize productivity while training staff on best practices and protocols.
- Increased customer satisfaction through continuous improvement initiatives and excellent customer service.
- Managed crisis situations effectively while minimizing disruption to daily operations.
- Enhanced company performance by implementing strategic plans and overseeing daily operations.
- Prepared annual budget forecasts and monitored performance to meet organizational objectives.
- Drove revenue growth by expanding product offerings and identifying new market opportunities.
- Cultivated strong relationships with external partners to foster collaboration and maximize resources.
- Established a culture of accountability by setting clear expectations and holding individuals responsible for results.
- Streamlined organizational processes by evaluating current systems and implementing improvements.
Office Manager
Mudman Incorporated
01.2008 - 03.2012
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Streamlined office operations by implementing efficient filing systems and organizational strategies.
- Coordinated office events and meetings, ensuring timely execution and optimal scheduling for all participants.
Payroll Manager
Mudman Incorporated
12.2006 - 01.2008
- Addressed employee inquiries regarding pay issues promptly, fostering positive relationships between management and staff members.
- Calculated deductions and processed payroll for employees.
- Performed calculations in overtime, vacation, and sick hours to provide accurate data to payroll processing database.
- Improved payroll accuracy by conducting regular audits and addressing discrepancies proactively.
- Ensured compliance with federal, state, and local tax laws by staying current on regulations and updating policies accordingly.
Executive Administrator
Mudman Incorporated
09.2004 - 12.2006
- Optimized customer satisfaction by resolving inquiries promptly and ensuring accurate record-keeping in client databases.
- Managed key executive office staff and prioritized workloads.
- Increased efficiency within the organization through regular review and improvement of administrative policies and procedures.
- Served as a trusted advisor to executives providing guidance and support in strategic decisionmaking.
- Supported executive decision-making by conducting research, analyzing data, and providing insightful recommendations.
- Proactively identified opportunities for process improvements leading to increased operational efficiency.
Education
Bachelor of Arts - Marketing
California State University, Bakersfield
Bakersfield, CA05-1994
Skills
- Leadership team building
- Organizational leadership
- Strategic planning
- Operational excellence
- Operations management
- Crisis management
- Sales and marketing
- Business development
- Contract negotiation
- Budget management
- Vendor sourcing and negotiations
- Financial management
- Regulatory compliance
- Cost control
- Financial planning
- Capital and resource management
- Budgeting and cost control
- Marketing and advertising
Timeline
President/CEO
Mudman Incorporated
03.2012 - 05.2017
Office Manager
Mudman Incorporated
01.2008 - 03.2012
Payroll Manager
Mudman Incorporated
12.2006 - 01.2008
Executive Administrator
Mudman Incorporated
09.2004 - 12.2006
Bachelor of Arts - Marketing
California State University, Bakersfield
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