Kimber Azevedo

Technical Project Manager - Managed end-to-end implementation of Z code pricing for clients, serving as main liaison between internal and client teams to ensure effective communication and streamline delivery process.

Business Delivery Lead - Supported analytics strategy and execution on behalf of the business by providing business analysis for implementation of Natural Language Processing (NLP) and Machine Learning (ML) technology. Coordinated with selected vendors and ensured incorporation of technology into business requirements.

Technical Program Manager - Aligned multiple business and technical teams, facilitating effective communication of dependencies, roadblocks, and shifting priorities.

Overall Test Strategy Lead - Lead technical and business testing strategy and execution of consolidated billing and invoice data from multiple platforms to a single platform called HUG, leveraging Oracle Revenue Management & Billing (ORMB) product from Oracle.

Achieved enhanced Customer Experience through the establishment of a net-new Enterprise Acceptance Testing Program.

Worked in close partnership with IT and Quality teams to maximize efficiency of Non-Production Environment strategies.

Provided advisory and consultancy support for enhancing End-2-End quality through an annual roadmap emphasizing testing Center of Excellence, environment standardization, automation, performance, and compliance.

Established appropriate governance structures for programs and projects based on organizational needs.

Provided guidance to team members on project tasks and timelines.

Monitored team performance against established goals and objectives by providing coaching when necessary.

Identified potential risks associated with projects and developed strategies to mitigate them.

Facilitated communication between cross-functional teams in order to ensure successful delivery of projects.

Reported project statuses to facilitate delivery schedules and manage bottlenecks.

Planned and facilitated team meetings to discuss business outcomes and convey changing priorities.

Managed team of IT Delivery Planners to analyze IT demand requests, provided feedback to assist with Governance Board prioritization and perform short to mid range delivery planning.
Developed project and initiative sizing approach to enable long to mid-range resource and strategy planning activities.
Ensured that communications to business portfolios reflected accurate and realistic expectations of demand through the SDLC.
Provided, monitored and certified release planning guardrails and phase gate compliance.
Worked closely with Project Managers, creating successful project plans representing full SDLC / PMLC to deliver projects as planned.

Acted as single point of contact on behalf of Product Management to ensure appropriate planning, engagement and adherence to all phase gates of the SDLC for projects and service requests.
Created business cases for IT and healthcare reform projects including defining scope, identifying financial and business impacts.
Maintained Plan of Record and Product Roadmap documents for use in resource capacity planning, as well as to determine potential code conflicts of projects and alignment to business and systems architecture decisions.
Drove assessments of incoming service requests and projects and aligning demand to appropriate pre-planned system code release dates, by understanding technical and business impacts of service requests.
Determined and communicated release scope by working cross-functionally across business, IT and testing areas to determine request sizing, capacity of all impacted areas, and business criticality

Facilitated requirements gathering sessions to ensure accurate information is elicited for complete and appropriate completion of business requirements documents.
Planned, organized, facilitated and lead development of manual and automated business processes to support new system implementation.
Designed business process models, data and system workflows, including accurate descriptions of activities, inputs and outputs.
Accurately completed requirements traceability for approved deliverables.
Documented newly devised traceability processes, as well as created a Work Breakdown Structure for prioritization and tracking of Traceability Team work.

Partnered with the business to create accurate process flows as well as to gather business requirements in review sessions.
Led stakeholder review sessions as well as cross-domain reconciliation clearly and effectively in a way that was well received by stakeholders.
Responsible for uploading business requirements to required tools including Rational Requisite Pro, WebSphere, and Project Web Access.
Maintained open communication with business units to ensure full understanding of end to end processes.
Provided feedback of Trizetto Gap Analysis to ensure business needs were accurately represented.