Kimber Baldwin
Oakdale,Ca
Summary
Adept at spearheading process improvements and project management fundamentals, I significantly enhanced operational efficiencies at Sutter Health. My expertise in MS Excel and strong stakeholder rapport, coupled with a knack for strategy implementation and data-driven decision-making, has consistently driven successful outcomes in supply chain and patient safety programs.
Overview
15
15
years of professional experience
Work History
Supply Chain Analyst, Stock Control
Sutter Health
04.2023 - Current
- Coordinated with third-party vendors to ensure compliance with all applicable laws, regulations, and policies.
- Analyzed customer feedback to identify potential recall issues, reported findings to upper management, and developed corrective action plans.
- Developed and implemented recall tracking system to monitor product returns from customers.
- Collaborated with other departments within the organization to coordinate resources for successful program implementation.
- Organized regular meetings with stakeholders to discuss issues pertaining to program implementation.
- Collaborated with other departments to identify resources needed for successful program implementation.
- Determined inventory goals, product stock, and risk management objectives and oversaw techniques to maximize inventory.
- Played critical role in operational success of procurement, sourcing and vendor management, focusing on analyzing and troubleshooting issues and delivering speedy resolutions.
- Analyzed data from multiple sources, identified trends and provided recommendations for improvement.
- Prepared detailed reports by collecting, analyzing, and summarizing information and trends.
Program Coordinator, Quality & Patient Safety
Sutter Health
07.2016 - 04.2023
- Facilitated team meetings to discuss current issues related to patient safety.
- Provided guidance on best practices in design program management, ensuring compliance with industry regulations.
- Developed training materials for staff involved in program management initiatives.
- Coordinated resources across multiple departments and teams as needed for successful completion of projects.
- Managed multiple projects with competing deadlines simultaneously.
- Conducted thorough investigations into customer complaints and product defects, then proposed solutions for improvement.
- Reviewed existing systems and procedures regularly to identify potential problems or opportunities for improvement.
- Assisted with the coordination of projects related to patient safety initiatives.
- Participated in hospital committees focused on improving patient safety protocols.
- Actively participated in quality assurance activities aimed at improving patient safety.
- Collected data related to incidents involving patient safety.
- Established solid relations with leadership and staff by attending board meetings and coordinating interdepartmental information exchanges.
- Created strategies for improving existing processes while minimizing risks associated with noncompliance.
- Collaborated with staff members at all levels to maintain a culture of safety and continuous improvement.
Patient Service Representative
Sutter Health
08.2010 - 07.2016
- Provided directions and information to patients and families, enhancing their experience.
- Verified insurance information, collected payments, and scheduled appointments.
- Handled high volume of incoming calls, providing exceptional customer service to patients and families.
- Assisted in the implementation of new technologies and processes to improve patient access services.
- Coordinated with clinical staff to manage patient flow, reducing wait times and improving satisfaction.
- Completed registration procedures for patients, expertly inputting information to meet provider, facility and legal requirements.
- Collaborated with clinical and administrative staff to meet patient needs.
- Collaborated with multi-disciplinary staff to improve overall patient care and response times.
Education
Supervisor Academy - Communications
Cabrillo College
01.2015
Bachelor of Science - Communications
Western Governors University
Salt Lake City, UTSkills
- Project management fundamentals
- Process improvements
- Stakeholder rapport
- Demand planning
- Written and verbal communication
- Strategy implementation
- Data collection
- Problem-solving
- MS Excel
- Strong critical thinking capabilities
- Operations leadership
- Training and coaching
- Teamwork and collaboration
References
Available upon request.
Timeline
Supply Chain Analyst, Stock Control
Sutter Health
04.2023 - Current
Program Coordinator, Quality & Patient Safety
Sutter Health
07.2016 - 04.2023
Patient Service Representative
Sutter Health
08.2010 - 07.2016
Supervisor Academy - Communications
Cabrillo College
Bachelor of Science - Communications
Western Governors University
Similar Profiles
John RelichJohn Relich
Manager Health & Welfare Consultants, Total Rewards at Sutter HealthManager Health & Welfare Consultants, Total Rewards at Sutter Health
Eduardo LoyaEduardo Loya
Patient Services Representative at Sutter HealthPatient Services Representative at Sutter Health
JonCarlo FillariJonCarlo Fillari
Patient Access Registrar at Sutter HealthPatient Access Registrar at Sutter Health
Clayton PoteetClayton Poteet
Hospice Admissions Nurse at Sutter HealthHospice Admissions Nurse at Sutter Health
Isabella AndresIsabella Andres
Patient Care Technician at Davita DialysisPatient Care Technician at Davita Dialysis