Summary
Overview
Work History
Education
Skills
Timeline
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Kimber Henderson

Kimber Henderson

Columbus,GA

Summary

Adept at enhancing customer experiences and streamlining operations, I leveraged my problem-solving and communication skills at Lake Eufaula State Park to significantly improve team efficiency. My ability to adapt quickly and maintain a positive attitude under pressure has consistently resulted in positive feedback from both guests and management.

Overview

17
17
years of professional experience

Work History

Waitresses

Lake Eufaula State Park
12.2007 - Current
  • Self-motivated, with a strong sense of personal responsibility.
  • Worked effectively in fast-paced environments.
  • Skilled at working independently and collaboratively in a team environment.
  • Proven ability to learn quickly and adapt to new situations.
  • Excellent communication skills, both verbal and written.
  • Worked well in a team setting, providing support and guidance.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Assisted with day-to-day operations, working efficiently and productively with all team members.
  • Passionate about learning and committed to continual improvement.
  • Worked flexible hours across night, weekend, and holiday shifts.
  • Managed time efficiently in order to complete all tasks within deadlines.
  • Organized and detail-oriented with a strong work ethic.
  • Used critical thinking to break down problems, evaluate solutions and make decisions.
  • Adaptable and proficient in learning new concepts quickly and efficiently.
  • Strengthened communication skills through regular interactions with others.
  • Paid attention to detail while completing assignments.
  • Learned and adapted quickly to new technology and software applications.
  • Proved successful working within tight deadlines and a fast-paced environment.
  • Developed and maintained courteous and effective working relationships.
  • Demonstrated strong organizational and time management skills while managing multiple projects.

Maintenance Crew Member

Walmart
08.2019 - 06.2020
  • Followed routine maintenance checklist.
  • Loaded, unloaded, and moved material to and from storage and production areas.
  • Removed outdoor debris and yard clippings into receptacles to properly maintain grounds.
  • Followed safety precautions to avoid personal injury and provide safe work environment.
  • Used problem-solving skills to alleviate issues efficiently with minimal supervision.
  • Enhanced safety in the workplace by addressing potential hazards and maintaining a clean work environment.
  • Increased team productivity through effective communication and collaboration on maintenance tasks.
  • Used various equipment to remove snow and sprinkled rock salt on walkways to prevent falls.
  • Improved equipment efficiency by conducting regular preventive maintenance and repairs.
  • Provided facility inspection and maintenance to achieve superior levels of cleanliness and upkeep.
  • Ensured compliance with industry standards and regulations through meticulous attention to detail in all aspects of maintenance work.
  • Collaborated with other departments to address cross-functional maintenance needs effectively.
  • Achieved timely completion of repair projects by prioritizing tasks based on urgency and impact on operations.
  • Solved complex mechanical problems using critical thinking skills and extensive knowledge of tools, materials, and techniques.
  • Fostered a positive work environment by providing training and guidance for junior crew members as needed.
  • Maintained optimal equipment performance with regular inspections, adjustments, and replacements as needed.
  • Supported facility upgrades by assisting with installation and commissioning of new equipment.
  • Oversaw use and maintenance of machines such as lights and fans and plumbing, hydraulic, electrical and pneumatic systems.
  • Maintained restroom functionality by repairing leaking faucets, clogged toilets, and other equipment.
  • Followed work orders and specifications for machine and equipment replacement, repair, or maintenance.
  • Completed daily, weekly, and monthly checklists on building equipment to maintain records of scheduled maintenance procedures.
  • Cleaned and lubricated parts to keep equipment operating at peak performance.
  • Sanitized restrooms using such chemicals as ammonia to reduce spread of germs.
  • Installed new locks, door handles, and door closers.
  • Properly handled, transported, and disposed of recycled materials.
  • Followed instructions from supervisor regarding daily job tasks and duties.
  • Removed trash and recyclables at end of each shift and disposed of items in proper receptacles.
  • Safely and effectively handled wide range of cleaning products and solutions.
  • Reported issues to property manager so effective resolutions could be put into place.
  • Positively engaged with customers and maintained professional appearance as company representative.
  • Performed preventive maintenance and repairs on various types of equipment.
  • Executed tasks within time and budget constraints.
  • Replaced worn or broken parts on machines and equipment.
  • Continuously adhered to strict regulations as well as detailed instructions, guidelines and specifications.
  • Utilized variety of tools and test equipment to troubleshoot and diagnose equipment malfunctions.
  • Conducted regular inspections of equipment to promptly identify issues that could cause machinery malfunctions.
  • Repaired and replaced pumps, valves and motors.
  • Supervised maintenance functions, working collaboratively with sanitation crews on shop floor upkeep and repairs.
  • Detected and repaired machinery faults using electrical and manual testing methods.
  • Inspected, tested and adjusted mechanical and electrical systems to facilitate proper functioning.
  • Rewired and replaced faulty electrical components in equipment.
  • Optimized work readiness with effective gathering of parts and supplies in alignment with specifications.
  • Completed preventive maintenance on machines to enhance production and maintain quality.
  • Diagnosed and repaired complex mechanical and electrical systems.
  • Installed and maintained plumbing and HVAC systems.

Room Attendant

Budgetel Inn & Suites
01.2016 - 05.2017
  • Followed established guidelines to prevent chemical burns and injuries.
  • Achieved time management goals by following designated schedules and completing assigned tasks within allotted time frames.
  • Reduced guest complaints by maintaining a high standard of cleanliness in all assigned rooms.
  • Vacuumed carpets, mopped floors and dusted surfaces to maintain spotless environment.
  • Maintained hotel safety standards by adhering to proper procedures for handling chemicals and equipment during cleaning tasks.
  • Enhanced guest satisfaction by providing thorough and timely room cleaning services.
  • Engaged with guests on room requirements and amenities to promote overall satisfaction.
  • Vacuumed, dusted and maintained common areas, hallways, and waiting areas at elevators.
  • Assisted housekeeping management with inventory control, reducing wastage and ensuring adequate supplies for daily tasks.
  • Inspected guest rooms to replenish soap, paper towels and toiletries.
  • Checked appliances in guest rooms to determine good working order.
  • Ensured positive guest experiences with prompt response to special requests and additional services.
  • Performed deep-cleaning assignments on a regular basis to maintain the hotel''s overall appearance and appeal for both new and returning guests alike.
  • Replenished guest room water glasses, toiletries, and paper products.
  • Received recognition for exceptional attention to detail while performing room inspections prior to guest arrival.
  • Performed laundry duties for improved efficiency and faster room turnover times.
  • Displayed strong organizational skills when managing personal cart inventory based on specific needs per shift, ensuring a seamless transition from one task to another without any delays or complications.
  • Collaborated with front desk staff to address guest concerns, ensuring swift resolutions and overall satisfaction.
  • Trained new employees on departmental procedures and provided assistance in finding cleaning supplies.
  • Slid beds, sofas, and other furniture aside to wipe down baseboards and remove dust and dirt from hard-to-reach areas.
  • Responded to guest requests for assistance, toiletries, and personal care items.
  • Provided assistance in cleaning public areas, contributing to the overall appearance and reputation of the hotel property.
  • Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.
  • Supported fellow housekeeping staff with training on new processes, resulting in increased productivity levels across the department.
  • Demonstrated flexibility in adapting to different room types and layouts, ensuring consistent quality across the board.
  • Maximized customer satisfaction scores through proactive problem-solving measures regarding maintenance issues or general room concerns before being reported by guests themselves.
  • Contributed to team efforts in meeting occupancy goals through efficient room preparation and availability.
  • Transported and stored guest luggage to provide safekeeping of personal belongings.
  • Resealed floors with wax and kitchen counters with correct applications to minimize staining and damage.
  • Hang, cleaned and rehung draperies to maintain freshness.
  • Swept high ceilings, tight spaces and around furniture to remove built up dust and cobwebs.
  • Completed special housekeeping actions such as turning mattresses on set schedule.
  • Emptied waste paper and other trash from premises and moved to appropriate receptacles.
  • Ran special errands, including retrieving dry cleaning and making requested purchases.
  • Polished fixtures to achieve professional shine and appearance.
  • Restocked cleaning storage cabinets, carts and baskets for easy use.
  • Washed and put away kitchen dishes, utensils and glassware.
  • Scrubbed floors with special cleaners and equipment to achieve deep clean.
  • Maintained spaces with routine upkeep and basic repairs, coordinating with management on more advanced needs.
  • Returned emptied garbage receptacles to proper locations.
  • Sorted, laundered and put away various laundry items.
  • Rotated linens in storerooms and replenished when supplies ran low.
  • Eliminated germs and minimized infection risk with expert bathroom and kitchen cleanings.
  • Collected trash and moved garbage cans from kitchen areas to pick-up stations.
  • Handled requests for extra linens, toiletries and other supplies.
  • Changed bed linens and collected soiled linens for cleaning.
  • Restocked towels and amenities in bathrooms, bedrooms and kitchen spaces.
  • Enhanced room readiness for new guests, meticulously cleaned and prepared rooms including bed making and bathroom sanitization.
  • Maintained high levels of cleanliness, regularly vacuumed floors, dusted furniture, and cleaned windows.
  • Enhanced guest experience, carefully checked for and reported any room damages or issues to maintenance.
  • Streamlined room preparation process, organized cleaning carts and supplies for efficient use.
  • Fostered positive work environment, shared best practices with new team members.
  • Contributed to hotel aesthetics, assisted in seasonal decoration of rooms and public areas.
  • Ensured safety and hygiene by replacing used towels and linens with fresh ones.
  • Improved cleaning efficacy, utilized eco-friendly and effective cleaning agents.
  • Ensured operational excellence, adhered to all hotel policies and procedures during cleaning duties.
  • Enhanced team efficiency, collaborated closely with colleagues to ensure swift turnaround of rooms.
  • Increased health and safety compliance, used personal protective equipment properly and followed hygiene protocols.
  • Upheld hotel's high cleanliness standards, conducted deep cleaning tasks as scheduled.
  • Supported hotel's green initiatives, minimized waste and correctly separated recyclables during cleaning duties.
  • Optimized guest experience by discreetly performing room services without disturbing guests.
  • Assisted in maintaining inventory levels of cleaning supplies, proactively reported low stock to management.
  • Increased guest satisfaction, promptly responded to requests for extra towels, pillows, and other amenities.
  • Improved guest satisfaction by ensuring all rooms met hotel's strict cleanliness and presentation standards.
  • Contributed to positive guest feedback with attention to detail in arranging room amenities and supplies.
  • Demonstrated flexibility and teamwork by helping in other areas of hotel operations during peak times.
  • Maintained guest privacy and security by following hotel protocols during room entry and cleaning.

Education

Eufaula High School
Eufaula, AL
03.2011

Skills

  • Friendly, positive attitude
  • Teamwork and collaboration
  • Customer service
  • Problem-solving
  • Attention to detail
  • Time management
  • Flexible and adaptable
  • Dependable and responsible
  • Multitasking
  • Multitasking Abilities
  • Excellent communication
  • Critical thinking
  • Computer skills
  • Organizational skills
  • Calm under pressure
  • Active listening
  • Organization and time management
  • Decision-making
  • Problem resolution
  • Verbal communication

Timeline

Maintenance Crew Member

Walmart
08.2019 - 06.2020

Room Attendant

Budgetel Inn & Suites
01.2016 - 05.2017

Waitresses

Lake Eufaula State Park
12.2007 - Current

Eufaula High School

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Kimber Henderson