Kimber Henderson
Columbus,GA
Summary
Adept at enhancing customer experiences and streamlining operations, I leveraged my problem-solving and communication skills at Lake Eufaula State Park to significantly improve team efficiency. My ability to adapt quickly and maintain a positive attitude under pressure has consistently resulted in positive feedback from both guests and management.
Overview
17
17
years of professional experience
Work History
Waitresses
Lake Eufaula State Park
Eufaula Al
12.2007 - Current
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Worked well in a team setting, providing support and guidance.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Passionate about learning and committed to continual improvement.
- Worked flexible hours across night, weekend, and holiday shifts.
- Managed time efficiently in order to complete all tasks within deadlines.
- Organized and detail-oriented with a strong work ethic.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Adaptable and proficient in learning new concepts quickly and efficiently.
- Strengthened communication skills through regular interactions with others.
- Paid attention to detail while completing assignments.
- Learned and adapted quickly to new technology and software applications.
- Proved successful working within tight deadlines and a fast-paced environment.
- Developed and maintained courteous and effective working relationships.
- Demonstrated strong organizational and time management skills while managing multiple projects.
Maintenance Crew Member
Walmart
Columbus
08.2019 - 06.2020
- Followed routine maintenance checklist.
- Loaded, unloaded, and moved material to and from storage and production areas.
- Removed outdoor debris and yard clippings into receptacles to properly maintain grounds.
- Followed safety precautions to avoid personal injury and provide safe work environment.
- Used problem-solving skills to alleviate issues efficiently with minimal supervision.
- Enhanced safety in the workplace by addressing potential hazards and maintaining a clean work environment.
- Increased team productivity through effective communication and collaboration on maintenance tasks.
- Used various equipment to remove snow and sprinkled rock salt on walkways to prevent falls.
- Improved equipment efficiency by conducting regular preventive maintenance and repairs.
- Provided facility inspection and maintenance to achieve superior levels of cleanliness and upkeep.
- Ensured compliance with industry standards and regulations through meticulous attention to detail in all aspects of maintenance work.
- Collaborated with other departments to address cross-functional maintenance needs effectively.
- Achieved timely completion of repair projects by prioritizing tasks based on urgency and impact on operations.
- Solved complex mechanical problems using critical thinking skills and extensive knowledge of tools, materials, and techniques.
- Fostered a positive work environment by providing training and guidance for junior crew members as needed.
- Maintained optimal equipment performance with regular inspections, adjustments, and replacements as needed.
- Supported facility upgrades by assisting with installation and commissioning of new equipment.
- Oversaw use and maintenance of machines such as lights and fans and plumbing, hydraulic, electrical and pneumatic systems.
- Maintained restroom functionality by repairing leaking faucets, clogged toilets, and other equipment.
- Followed work orders and specifications for machine and equipment replacement, repair, or maintenance.
- Completed daily, weekly, and monthly checklists on building equipment to maintain records of scheduled maintenance procedures.
- Cleaned and lubricated parts to keep equipment operating at peak performance.
- Sanitized restrooms using such chemicals as ammonia to reduce spread of germs.
- Installed new locks, door handles, and door closers.
- Properly handled, transported, and disposed of recycled materials.
- Followed instructions from supervisor regarding daily job tasks and duties.
- Removed trash and recyclables at end of each shift and disposed of items in proper receptacles.
- Safely and effectively handled wide range of cleaning products and solutions.
- Reported issues to property manager so effective resolutions could be put into place.
- Positively engaged with customers and maintained professional appearance as company representative.
- Performed preventive maintenance and repairs on various types of equipment.
- Executed tasks within time and budget constraints.
- Replaced worn or broken parts on machines and equipment.
- Continuously adhered to strict regulations as well as detailed instructions, guidelines and specifications.
- Utilized variety of tools and test equipment to troubleshoot and diagnose equipment malfunctions.
- Conducted regular inspections of equipment to promptly identify issues that could cause machinery malfunctions.
- Repaired and replaced pumps, valves and motors.
- Supervised maintenance functions, working collaboratively with sanitation crews on shop floor upkeep and repairs.
- Detected and repaired machinery faults using electrical and manual testing methods.
- Inspected, tested and adjusted mechanical and electrical systems to facilitate proper functioning.
- Rewired and replaced faulty electrical components in equipment.
- Optimized work readiness with effective gathering of parts and supplies in alignment with specifications.
- Completed preventive maintenance on machines to enhance production and maintain quality.
- Diagnosed and repaired complex mechanical and electrical systems.
- Installed and maintained plumbing and HVAC systems.
Room Attendant
Budgetel Inn & Suites
Columbus Ga
01.2016 - 05.2017
- Followed established guidelines to prevent chemical burns and injuries.
- Achieved time management goals by following designated schedules and completing assigned tasks within allotted time frames.
- Reduced guest complaints by maintaining a high standard of cleanliness in all assigned rooms.
- Vacuumed carpets, mopped floors and dusted surfaces to maintain spotless environment.
- Maintained hotel safety standards by adhering to proper procedures for handling chemicals and equipment during cleaning tasks.
- Enhanced guest satisfaction by providing thorough and timely room cleaning services.
- Engaged with guests on room requirements and amenities to promote overall satisfaction.
- Vacuumed, dusted and maintained common areas, hallways, and waiting areas at elevators.
- Assisted housekeeping management with inventory control, reducing wastage and ensuring adequate supplies for daily tasks.
- Inspected guest rooms to replenish soap, paper towels and toiletries.
- Checked appliances in guest rooms to determine good working order.
- Ensured positive guest experiences with prompt response to special requests and additional services.
- Performed deep-cleaning assignments on a regular basis to maintain the hotel''s overall appearance and appeal for both new and returning guests alike.
- Replenished guest room water glasses, toiletries, and paper products.
- Received recognition for exceptional attention to detail while performing room inspections prior to guest arrival.
- Performed laundry duties for improved efficiency and faster room turnover times.
- Displayed strong organizational skills when managing personal cart inventory based on specific needs per shift, ensuring a seamless transition from one task to another without any delays or complications.
- Collaborated with front desk staff to address guest concerns, ensuring swift resolutions and overall satisfaction.
- Trained new employees on departmental procedures and provided assistance in finding cleaning supplies.
- Slid beds, sofas, and other furniture aside to wipe down baseboards and remove dust and dirt from hard-to-reach areas.
- Responded to guest requests for assistance, toiletries, and personal care items.
- Provided assistance in cleaning public areas, contributing to the overall appearance and reputation of the hotel property.
- Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.
- Supported fellow housekeeping staff with training on new processes, resulting in increased productivity levels across the department.
- Demonstrated flexibility in adapting to different room types and layouts, ensuring consistent quality across the board.
- Maximized customer satisfaction scores through proactive problem-solving measures regarding maintenance issues or general room concerns before being reported by guests themselves.
- Contributed to team efforts in meeting occupancy goals through efficient room preparation and availability.
- Transported and stored guest luggage to provide safekeeping of personal belongings.
- Resealed floors with wax and kitchen counters with correct applications to minimize staining and damage.
- Hang, cleaned and rehung draperies to maintain freshness.
- Swept high ceilings, tight spaces and around furniture to remove built up dust and cobwebs.
- Completed special housekeeping actions such as turning mattresses on set schedule.
- Emptied waste paper and other trash from premises and moved to appropriate receptacles.
- Ran special errands, including retrieving dry cleaning and making requested purchases.
- Polished fixtures to achieve professional shine and appearance.
- Restocked cleaning storage cabinets, carts and baskets for easy use.
- Washed and put away kitchen dishes, utensils and glassware.
- Scrubbed floors with special cleaners and equipment to achieve deep clean.
- Maintained spaces with routine upkeep and basic repairs, coordinating with management on more advanced needs.
- Returned emptied garbage receptacles to proper locations.
- Sorted, laundered and put away various laundry items.
- Rotated linens in storerooms and replenished when supplies ran low.
- Eliminated germs and minimized infection risk with expert bathroom and kitchen cleanings.
- Collected trash and moved garbage cans from kitchen areas to pick-up stations.
- Handled requests for extra linens, toiletries and other supplies.
- Changed bed linens and collected soiled linens for cleaning.
- Restocked towels and amenities in bathrooms, bedrooms and kitchen spaces.
- Enhanced room readiness for new guests, meticulously cleaned and prepared rooms including bed making and bathroom sanitization.
- Maintained high levels of cleanliness, regularly vacuumed floors, dusted furniture, and cleaned windows.
- Enhanced guest experience, carefully checked for and reported any room damages or issues to maintenance.
- Streamlined room preparation process, organized cleaning carts and supplies for efficient use.
- Fostered positive work environment, shared best practices with new team members.
- Contributed to hotel aesthetics, assisted in seasonal decoration of rooms and public areas.
- Ensured safety and hygiene by replacing used towels and linens with fresh ones.
- Improved cleaning efficacy, utilized eco-friendly and effective cleaning agents.
- Ensured operational excellence, adhered to all hotel policies and procedures during cleaning duties.
- Enhanced team efficiency, collaborated closely with colleagues to ensure swift turnaround of rooms.
- Increased health and safety compliance, used personal protective equipment properly and followed hygiene protocols.
- Upheld hotel's high cleanliness standards, conducted deep cleaning tasks as scheduled.
- Supported hotel's green initiatives, minimized waste and correctly separated recyclables during cleaning duties.
- Optimized guest experience by discreetly performing room services without disturbing guests.
- Assisted in maintaining inventory levels of cleaning supplies, proactively reported low stock to management.
- Increased guest satisfaction, promptly responded to requests for extra towels, pillows, and other amenities.
- Improved guest satisfaction by ensuring all rooms met hotel's strict cleanliness and presentation standards.
- Contributed to positive guest feedback with attention to detail in arranging room amenities and supplies.
- Demonstrated flexibility and teamwork by helping in other areas of hotel operations during peak times.
- Maintained guest privacy and security by following hotel protocols during room entry and cleaning.
Education
Eufaula High School
Eufaula, AL03.2011
Skills
- Friendly, positive attitude
- Teamwork and collaboration
- Customer service
- Problem-solving
- Attention to detail
- Time management
- Flexible and adaptable
- Dependable and responsible
- Multitasking
- Multitasking Abilities
- Excellent communication
- Critical thinking
- Computer skills
- Organizational skills
- Calm under pressure
- Active listening
- Organization and time management
- Decision-making
- Problem resolution
- Verbal communication
Timeline
Maintenance Crew Member
Walmart
08.2019 - 06.2020
Room Attendant
Budgetel Inn & Suites
01.2016 - 05.2017
Waitresses
Lake Eufaula State Park
12.2007 - Current
Eufaula High School