Summary
Overview
Work History
Education
Skills
Timeline
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Kimber Nowak-Hudson

Flowery Branch ,GA

Summary

Dynamic Client Experience Specialist with a proven track record at Custom Decorators, Inc., excelling in client retention strategies and exceptional communication. Adept at utilizing CRM software to enhance customer satisfaction, I foster strong relationships that drive loyalty and repeat business, consistently delivering personalized solutions and proactive problem resolution.

Overview

11
11
years of professional experience

Work History

Client Experience Specialist

Custom Decorators, Inc
11.2023 - Current
  • Assisted clients in navigating services, enhancing overall satisfaction and experience.
  • Responded to client inquiries promptly, ensuring effective communication and support.
  • Collaborated with team members to streamline processes and improve service delivery.
  • Maintained accurate records of client interactions, contributing to data integrity.
  • Utilized CRM systems to track client information and engagement activities efficiently.
  • Developed strong relationships with clients, leading to increased loyalty and repeat business.
  • Developed and enhanced relationships with existing customers through excellent customer service and timely follow-up.
  • Acted as a trusted advisor to clients, offering guidance and support throughout their journey with the company.
  • Collaborated with cross-functional teams to ensure seamless client experience throughout all touchpoints.
  • Gathered valuable feedback from clients, driving continuous improvements in products and services offered.
  • Enhanced client satisfaction by addressing concerns promptly and providing personalized solutions.
  • Provided comprehensive product knowledge and support, enabling clients to make informed decisions about their purchases.
  • Achieved high levels of customer satisfaction through consistent delivery of quality work, attention to detail, and proactive problem-solving efforts.

Customer Service Representative

FormSwift
03.2019 - 10.2023
  • Resolved customer inquiries through effective communication and problem-solving techniques.
  • Processed orders accurately using company-specific software and systems.
  • Assisted in training new team members on customer service protocols and best practices.
  • Maintained detailed records of customer interactions to ensure accurate follow-up.
  • Maintained up-to-date knowledge of product and service changes.
  • Delivered prompt service to prioritize customer needs.
  • Investigated and resolved customer inquiries and complaints quickly.
  • Followed up with customers about resolved issues to maintain high standards of customer service.
  • Educated customers about billing, payment processing and support policies and procedures.
  • Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
  • Identified and resolved discrepancies and errors in customer accounts.
  • Bolstered customer retention by creating and offering unique discount options and inspiring interest in new product lines.

Customer Service Representative

Williams-Sonoma
11.2018 - 01.2019
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Responded to customer requests for products, services, and company information.
  • Assisted customers in navigating company website and placing online orders, improving overall user experience.
  • Addressed customer inquiries to ensure satisfaction and foster positive service experience.
  • Met customer call guidelines for service levels, handle time and productivity.
  • Responded to customer requests, offering excellent support and tailored recommendations to address needs.

Sales Associate

You've Been Shucked
06.2014 - 09.2018
  • Assisted customers in product selection, enhancing overall shopping experience.
  • Maintained up-to-date knowledge of product offerings and promotions to drive sales.
  • Collaborated with team members to achieve daily sales targets and optimize inventory management.
  • Trained new associates on customer service protocols and operational procedures.
  • Monitored stock levels, facilitating timely reordering to prevent shortages or overstock situations.
  • Resolved customer inquiries and complaints efficiently, ensuring satisfaction and loyalty.
  • Implemented visual merchandising strategies to improve store presentation and appeal.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Built relationships with customers to encourage repeat business.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
  • Answered customer questions about sizing, accessories, and merchandise care.
  • Engaged with customers to build rapport and loyalty.
  • Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.

Education

Hospitality

Flowery Branch High School
Flowery Branch, GA
05-2010

Skills

  • Patience and composure
  • Exceptional communication
  • Sales support
  • Client retention strategies
  • CRM software expertise
  • Cross-functional coordination
  • CRM software
  • Teamwork
  • Teamwork and collaboration
  • Customer service
  • Problem-solving
  • Problem-solving skills
  • Time management
  • Attention to detail
  • Problem-solving abilities
  • Multitasking
  • Reliability
  • Calm and professional under pressure
  • Excellent communication
  • Computer skills
  • Understanding customer needs
  • Customer service excellence
  • Active listening
  • Adaptability and flexibility
  • Verbal and written communication
  • Effective communication
  • Problem resolution
  • Call center experience
  • Microsoft office
  • Phone etiquette
  • Product knowledge
  • Customer relationship management
  • Professionalism

Timeline

Client Experience Specialist

Custom Decorators, Inc
11.2023 - Current

Customer Service Representative

FormSwift
03.2019 - 10.2023

Customer Service Representative

Williams-Sonoma
11.2018 - 01.2019

Sales Associate

You've Been Shucked
06.2014 - 09.2018

Hospitality

Flowery Branch High School

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Kimber Nowak-Hudson