KIMBER PORTER
Akron,OH
Summary
Driven operations and business manger experienced in propelling revenue through the delivery of exemplary business operations, customer service and product knowledge. Superior performance in meeting and exceeding goals developing and managing large high-performing teams to achieve bottom-line results. Proven track record in optimizing operational efficiency and streamlining processes, implementing strategic initiatives that improved productivity and reduced cost. Demonstrated leadership and problem-solving skills to drive continuous improvement and achieve organizational goals. 25 years experience in medical administration.
Overview
27
27
years of professional experience
Work History
Director Of Operations
Optimus Transformative Medicine
02.2023 - Current
- Oversaw daily operations across multiple departments, ensuring seamless coordination and efficient executives in accordance with business objectives.
- Oversaw successful implementation of operational strategies and policies to drive organizational growth and productivity.
- Drove revenue growth through the identification of new market opportunities and the expansion of existing products/services offerings.
- Negotiated with vendors, suppliers and other stakeholders to acquire mutually beneficial contracts and agreement.
- Built high-performing teams through effective recruitment, onboarding, and talent development initiatives.
- Reduced operational costs through comprehensive process improvement initiatives and resource management.
- Delivered exceptional support to clients, leading to positive feedback and referrals for future business growth.
Practice Manager/Marketing Director
Rocky River Med Spa - The Fountain Clinic
07.2019 - 03.2020
- Managed all business aspects for Physician and staff
- Develop marketing strategies to promote business growth increasing revenue $200,000 in 6 months
- Hired and trained top talent to maximize profitability
- Posted all social media marketing and promotions
- Managed aesthetic product inventory, event planning and relationship building with all company representatives
- Perform all accounting business management functions, through QB software. including, AP, payroll, HR, P&L and company financials.
- Developed comprehensive budgets, increasing efficiency in resource allocation and increased profits
- Consulted and developed strong relationships with aesthetic clients recommending treatment plans to maximize results, leading to repeat business opportunities.
- Provided Permanent Make-up services to clientele
Practice Administrator / Director Aesthetic Practice
Comprehensive Internal Medical / Skin Care Solutions
01.2007 - 03.2016
- Oversaw business operations of a 3-physician, 25-employee medical practice. Created and managed newly created Aesthetic practice within business model.
- Managed business financials, AP, P&L, Payroll and HR for medical and aesthetics practice.
- Executed business plan to incorporate Skin Care Solutions aesthetic practice
- Recruited, hired and trained medical and aesthetic staff member, promoting employee satisfaction and team building throughout the organization
- Consulted with new clients regarding product and treatment recommendations with a dramatic increase in repeat business
- Formulated and developed marketing strategies and sales promotions increasing revenue 150% in 9 years
- Managed all aspects of event planning, building quality relationships with product representatives
- Exceeded goals for aesthetics practice requiring plan, design and purchase for second location
- Renovated and opened 3500 sq foot second aesthetics location exceeding sales goals
Practice Administrator / Marketing Director
Carp Cosmetic Surgery Center
04.2002 - 11.2006
- Managed business office of a 10-employee specialty practice
- Served as Client Coordinator; consulted and sold procedures and products to cosmetic clientele
- Planned, designed and purchased for 8,000 sq
- Foot state of the art surgery center and spa
- Developed business plan and executed opening for successful Medi-Spa
- Hired, trained and mentored all aesthetics employees
- Launched a new aesthetics program for physician office and spa increasing sales 40%
Practice Administrator / Optical Manager
Tri County Ophthalmology, Specs Optical
01.1998 - 03.2002
- Managed 3-physician, 15-employee, two office Ophthalmology practice with in house optical
- Recruited new physicians to increase medical revenue
- Expanded optical dispensary to include several new high-end optical lines to maximize profit
- Implemented new marketing plan for medical practice and optical shop
- Incorporated and hosted in office events increasing optical sales by 50%
- Created referral relationships with multiple Lasik centers increasing practice growth
Education
Associates Business Administration -
Akron University
Akron, OH01.1984
Certified Medical Assistant -
Canton College
Canton, OH01.1980
3D Areola Tattooing -
A.R.T- Paramedical Tattooing
06.2016
Permanent Make-up Technician - Aesthetics
Ect, LLC
02.2010
Skills
- Strategic Planning
- Negotiation & Communication
- Business Development
- Sales & Marketing
- Event Planning & Social Media
- Finance & Accounting
- Profit Generation
- Operations Management
- QuickBooks Expert
- Team Leadership
- Client Satisfaction
- Project Management
Advancedtraining
- Certified in Coolsculpting advanced application
- Certified in administering Venus Concept treatments
- Certified in Micro-needling / Collagen Induction Therapy-Rejuvapen and Skin Pen
- American Society of Plastic Surgeons, Aesthetics Sales & Management
- Allergan, Extensive Product Knowledge, Injectable Sales Training
- Merz, Extensive Product Knowledge, Injectable Sales Training
- Galderma, Extensive Product Knowledge, Injectable Sales Training
- Revance, Extensive Product Knowledge, Injectable Sales Training
- Advanced training in Skin care Protocol for Obagi, Image, Revision, Neo Cutis, Skin Medica, Alastin
Timeline
Director Of Operations
Optimus Transformative Medicine
02.2023 - Current
Practice Manager/Marketing Director
Rocky River Med Spa - The Fountain Clinic
07.2019 - 03.2020
Practice Administrator / Director Aesthetic Practice
Comprehensive Internal Medical / Skin Care Solutions
01.2007 - 03.2016
Practice Administrator / Marketing Director
Carp Cosmetic Surgery Center
04.2002 - 11.2006
Practice Administrator / Optical Manager
Tri County Ophthalmology, Specs Optical
01.1998 - 03.2002
Associates Business Administration -
Akron University
Certified Medical Assistant -
Canton College
Permanent Make-up Technician - Aesthetics
Ect, LLC
3D Areola Tattooing -
A.R.T- Paramedical Tattooing