Kimber Ramirez
Anson,TX
Summary
I'm seeking to maintain a full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. My work is organized, effective and I'm always punctual. I'm successful at managing multiple priorities with a positive attitude and I have a willingness to take on added responsibilities to meet team goals. I'm skilled at coordinating appointments, organizing mail, and collecting messages. I'm also experienced in handling stress, complaints and referrals. My work ethic is analytical, adaptable and committed to exceeding client expectations to maintain satisfaction.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Care Specialist
Caring Senior Service
05.2024 - Current
- Monitored customer care goals and developed improvements.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Monitored client vital signs, administered medications, and tracked behaviors to keep healthcare supervisor well-informed.
- Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
- Transported individuals to events and activities, medical appointments, and shopping trips.
- Engaged patients in meaningful conversation, socialization, and activity while providing personal care assistance.
- Turned and positioned bedbound patients to prevent bedsores and maintain comfort levels.
- Recognized and reported abnormalities or changes in patients' health status to case manager.
- Built strong relationships with clients to deliver emotional support and companionship.
- Provided safe mobility support to help patients move around personal and public spaces.
- Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
- Maintained clean personal areas and prepared healthy meals to support client nutritional needs.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Supported clients with mental support and physical activities to accomplish quality of life and sustain needs.
Housekeeper
Busy Bee Cleaning
01.2022 - 05.2024
- Vacuumed rugs and carpeted areas in offices, lobbies, and corridors.
- Disposed of trash and recyclables each day to avoid waste buildup.
- Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.
- Hand-dusted and wiped down office furniture, fixtures, and window sills to keep areas clean and comfortable.
- Used chemicals by following safety protocols and procedures to avoid burns and injuries.
- Slid beds, sofas, and other furniture aside to wipe down baseboards and remove dust and dirt from hard-to-reach areas.
- Disinfected and mopped bathrooms to keep facilities sanitary and clean.
- Adhered to professional house cleaning checklist.
- Emptied waste paper and other trash from premises and moved to appropriate receptacles.
- Restocked towels and amenities in bathrooms, bedrooms and kitchen spaces.
- Sorted, laundered and put away various laundry items.
- Polished fixtures to achieve professional shine and appearance.
- Swept high ceilings, tight spaces and around furniture to remove built up dust and cobwebs.
- Scrubbed floors with special cleaners and equipment to achieve deep clean.
- Maintained spaces with routine upkeep and basic repairs, coordinating with management on more advanced needs.
- Eliminated germs and minimized infection risk with expert bathroom and kitchen cleanings.
- Washed and put away kitchen dishes, utensils and glassware.
- Corresponded with clients through email, telephone, or postal mail.
- Responded to inquiries from callers seeking information.
- Confirmed appointments, communicated with clients, and updated client records.
PCT
Hendricks Medical Center
08.2020 - 05.2021
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Maintained clean and safe environment to promote patient safety and comfort.
- Assisted in transferring patients, beds and patient care equipment to other rooms adhering to necessary safety precautions.
- Upheld infection control and prevention policies across different patient-facing areas.
- Facilitated personal hygiene management, feeding and ambulation.
- Helped patients with self-feeding and assisted feeding, based on individual needs.
- Documented patient information and care activities in electronic health record.
- Maintained patient stability by checking vital signs and weight and recording intake and outtake information.
- Observed patients under care conditions to help identify symptoms, responses to treatments and progress with goals.
- Assisted nursing staff with completing daily rounds, documenting vital signs and answering calls.
- Responded to patient requests for supplies and personal comfort items such as extra blankets.
Resident Assistant
Brookdale Senior Living
02.2016 - 06.2016
- Maintained clean, safe, and well-organized patient environment.
- Changed bed linens, dumped trash, and smoothly handled maintenance issues to promote resident comfort.
- Responded to room transfers, incident reports, and maintenance requests.
- Assisted residents in preparing for activity and social programs.
- Assisted residents with daily dental and mouth care, bath functions, and hair care.
- Completed activities of daily living for patients unable to self-care, and assisted those with limited mobility in completing tasks.
- Observed patients under care conditions to help identify symptoms, responses to treatments and progress with goals.
- Cared for clients with diagnoses such as respiratory failure, diabetes, Parkinson's disease, dementia/alzheimers and muscular dystrophy.
- Responded to patient requests for supplies and personal comfort items such as extra blankets.
- Solved grievances and complaints by collaborating with residents.
- Assisted residents with transitioning into new living environment and maintained strong relationships with residents.
Call Center Representative
Teleperformance
06.2008 - 02.2011
- Maintained up-to-date knowledge of product and service changes.
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
- Followed up with customers about resolved issues to maintain high standards of customer service.
- Delivered prompt service to prioritize customer needs.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Educated customers about billing, payment processing and support policies and procedures.
- Promptly responded to inquiries and requests from prospective customers.
- Investigated and resolved customer inquiries and complaints quickly.
- Followed-through on all critical inter-departmental escalations to increase customer retention rates.
- Met customer call guidelines for service levels, handle time and productivity.
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
Education
No Degree - Medical Office
TSTC West Texas
Diploma - General
Anson High School
Anson, TX01.2008
Skills
- Computer literate
- Software system skills
- Medical terminology knowledge
- Active listening skills
- Data entry proficiency
- Patient Companionship
- HIPAA Compliance
- Care Plan Adherence
- Incident Reporting
- Documentation
- EMR / EHR
- Compassionate communication
- PPE Usage
- Time Management
- Medication and Appointment Reminders
- Multitasking and Organization
- Patient Assessments
- Care Plan Management
- Problem-Solving
- Verbal and written communication skills
- Dependable and Responsible
- Relationship Building
- Strong Ethics
- Respectful and Compassionate
- Dementia Care
- Patient Management
- ADL Assistance
Certification
- CPR Certification
- First Aid Certification
Assessments
- Administrative assistant/receptionist, Proficient, 06/01/22, Using basic scheduling and organizational skills in an office setting
- Call center customer service, Proficient, 06/01/22, Demonstrating customer service skills in a call center setting
- Home health aide skills, Proficient, 06/01/20, Providing care to patients in a home setting
- Customer service, Proficient, 07/01/20, Identifying and resolving common customer issues
- Protecting patient privacy, Proficient, 12/01/22, Understanding privacy rules and regulations associated with patient records
- Work style: Reliability, Proficient, 08/01/22, Tendency to be reliable, dependable, and act with integrity at work
- Medical receptionist skills, Proficient, 12/01/22, Managing physician schedules and maintaining accurate patient records
- Retail customer service, Proficient, 10/01/22, Responding to customer situations in a retail setting
- Medical terminology, Proficient, 02/01/22, Understanding and using medical terminology
Personal Information
Work Permit: Authorized to work in the US for any employer
Hobbies
In my free time outside of work I enjoy volunteering my time as a youth coach for the local soccer and softball leagues. I also enjoy spending time on Coursera educating myself in subjects such as business, medical information and Spanish.
Timeline
Care Specialist
Caring Senior Service
05.2024 - Current
Housekeeper
Busy Bee Cleaning
01.2022 - 05.2024
PCT
Hendricks Medical Center
08.2020 - 05.2021
Resident Assistant
Brookdale Senior Living
02.2016 - 06.2016
Call Center Representative
Teleperformance
06.2008 - 02.2011
No Degree - Medical Office
TSTC West Texas
Diploma - General
Anson High School
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