Kimber Rooney

I bathe the dogs, answer phone calls, schedule appointments, and collect payments.

My duties included answering the phones, making clients appointments, getting new clients to fill out paperwork, creating new client charts, making copies of drivers license and insurance cards, updating old charts, and organizing charts to file. I also helped keep the office clean, and we had these days called, "Dr. Day" which required me to make those appointments to see the doctor, gather all of those charts and bring them to him, check those clients in, and collect samples from clients for drug test and mail those samples off.

I worked on call as a mail carrier for Olla, Columbia, and Pineville, LA. I would case (organize) mail, transfer it to my vehicle, and deliver all letter mail and packages. I would collect outgoing mail on the route and bring it back to the post office to be sent out. When all mail was delivered I would come back to the post office, put up my trays and boxes to be ready for the next day.

My duties as a Registration Clerk were to check in patients for all outpatient procedures. I verified their demographics, copied and scanned new documents into their files, and had them sign paperwork. I was responsible for keeping up with that paperwork so it could be turned in at the end of the day. I also had to take incoming calls from patients which was usually directing them the correct person, updating information, giving directions, or during COVID, check them in over the phone to have test done outside. As an Admission Clerk my duties included keeping up with the patient census for the whole hospital, it was to be completed every morning before a certain time. I had reports I would complete for certain departments which kept them informed of the type of admissions along with the doctors that were seeing those patients, so every morning I would make copies of my census and reports and put them in the mailboxes of the correct departments. I checked in patients for surgeries and hospital admissions, which also required me to complete both of their insurance authorizations by a certain time. I communicated with case management, informing them of the authorization status and if they were approved or not approved (faxed copies to them and communicated over the phone if not approved). I brought patients to their rooms and gave nurses their charts and also collected the charts back at the end of the day to turn into medical records. I would also keep up with observation hours and send those results to the correct departments.

I also trained all of the new registration clerks.