Summary
Overview
Work History
Education
Skills
Licenses
Timeline
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KIMBER SCANTLIN

New Braunfels,TX

Summary

Accomplished State Manager with a proven track record of delivering exceptional results. Recognized and praised by both leadership and staff for consistently exceeding targets. Promoted to State Manager based on outstanding performance in effectively managing territories. Received numerous accolades throughout career for dedication, strategic thinking, and driving success.

Overview

28
28
years of professional experience

Work History

State Marketing Manager

Commonwealth Insurance Company
04.2023 - Current
  • Boosted brand awareness and generated leads while managing internal and external marketing campaigns and programs.
  • Created company brand messaging, collateral materials, customer events, promotional strategies, and product commercialization.
  • Managed social media accounts for optimal audience engagement and increased online presence.
  • Developed and implemented marketing strategies to use for launches, rebranding campaigns and promotions.
  • Collaborated with cross-functional teams to ensure consistent branding across all company touchpoints and communications channels.
  • Organized successful trade show exhibits, showcasing products or services effectively to potential customers or partners.
  • Boosted sales performance through the creation of engaging promotional materials and targeted advertising strategies.
  • Analyzed market trends to identify new opportunities, adjusting marketing plans accordingly for maximum effectiveness.
  • Managed workflow between staff, coordinating documents, planning, and creative material distribution.
  • Mentored junior team members, providing guidance and support to foster professional growth and skill development within the marketing department.
  • Implemented data-driven marketing strategies, utilizing analytics tools to track campaign success and refine tactics as needed.
  • Negotiated partnerships with key influencers, maximizing brand exposure in target markets.
  • Executed comprehensive marketing plans that consistently achieved targets for increased revenue.
  • Established, initiated and optimized business development strategies based on company targets, product specifications, market data, and budget factors.
  • Led team of marketing professionals, offering mentoring and coaching to build knowledge and skills.
  • Secured long-term accounts by recommending strategies to promote brand effectiveness and highlight product benefits.
  • Generated sponsorships with related and partnering entities to enhance marketing objectives.

Territory Development Manager

Commonwealth Insurance Company
11.2019 - 04.2023
  • Responsible for front-line underwriting of new business
  • Writing multi-line insurance policies and maintaining accurate policy information for rating purposes
  • Keeping abreast of all underwriting changes
  • Assisting in catastrophic loss scenarios to assist our members
  • Writing claims shell reports and seeing that 100% customer satisfaction is attained.
  • Conducted market research to identify customer needs and preferences.
  • Achieved exceptional customer satisfaction ratings by promptly addressing concerns and providing proactive solutions to issues faced by clients within my territory.
  • Implemented innovative marketing strategies that effectively promoted product offerings and generated leads.
  • Mentored junior staff members on best practices in account management, negotiation techniques, and time management skills.
  • Worked closely with sales management to develop annual budgets, setting realistic targets for revenue growth within the territory.
  • Conducted regular client visits to provide exceptional customer service and identify opportunities for upselling or cross-selling products.
  • Analyzed market trends and competitor activities, adjusting sales tactics to maintain a competitive edge in the industry.
  • Exceeded territory revenue targets consistently, demonstrating my ability to effectively manage accounts and drive growth within assigned regions.
  • Utilized CRM systems effectively to manage client information, track sales activity, and forecast revenue accurately.
  • Expanded product distribution channels by partnering with new retailers and distributors in the region.
  • Developed strong relationships with key decision-makers to facilitate successful negotiations and close deals.
  • Managed a diverse portfolio of clients, ensuring their needs were met while driving revenue growth in the territory.
  • Organized local events and trade shows to boost brand visibility and generate interest among potential customers.
  • Increased territory sales by strategically identifying and targeting high-potential accounts for business development.
  • Drove increased repeat business through meticulous relationship management efforts focused on understanding and addressing the unique needs of each client.
  • Leveraged market research data to inform strategic planning efforts and optimize resource allocation within the territory.
  • Established successful account relationships by building rapport and maintaining consistent communication.
  • Analyzed sales data to identify areas for territory improvement and implemented strategies to maximize sales growth.
  • Achieved sales goals and service targets by cultivating and securing new customer relationships.
  • Monitored customer buying trends, market conditions, and competitor actions to adjust strategies and achieve sales goals.
  • Trained and mentored sales representatives in sales techniques and strategies.
  • Attended trade shows and industry events to promote company products and services.
  • Communicated regularly with territory, regional, and strategic managers for daily support and strategic planning for accounts.
  • Spearheaded successful sales strategies for existing and new products across specified territory.
  • Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.

Claims Adjuster

Progressive Casualty Insurance Company
10.2017 - Current
  • Making timely contact with Progressive policyholders and claimants to ensure that the claim is brought to a resolution in an accurate and precise conclusion in an expedited manner
  • Gather pertinent information through research and investigation throughout the claims process
  • Obtaining recorded statements, conducting scene and coverage investigations, obtaining police reports and witness statements, determining fault and liability
  • Ensuring that all damage is consistent with the report of the accident
  • Actively listening and looking for possible fraud concerns and referring them to SIU when needed
  • Resolving total losses to include execution of total loss paperwork and recognizing subrogation opportunities and referring accordingly
  • Serving as a liaison between our customer and the claimant carrier and repair shops
  • Explaining the claims process, coverages, total losses and other claims and accident scenarios in a manner to disarm a stressful situation and put the client at ease
  • Using empathy to understand a client’s emotions and concerns
  • Managing claim inventory workload which includes paperwork associated to claim, diaries, mail, phones, and issuing payments as needed
  • Bringing a claim to a close to get those affected back to stability after a loss.

Marketing Sales Manager

National Lloyd's Insurance Company
03.2015 - 07.2017
  • Responsible for a territory spanning from Del Rio to Beaumont and down the border of Texas on both sides to Mexico
  • This territory encompassed more than 1,000 agents
  • Drive sale within my specified territory
  • Train and keep agent informed on all changes to products and rates
  • Implementation training of new CRM and quoting system
  • Gathering competitor data, keeping abreast of all market trends and loss causes and results in area
  • Maintaining constant contact with assigned agents to achieve goals set forth
  • Served as a liaison between underwriting, claims and agents to ensure appropriate guidelines were followed and communications were obtained
  • Ran promotions and marketing campaigns to reach profitable levels of PIF and premiums.

District Manager

Freeway Insurance
01.2013 - 01.2015
  • Manage 5 offices, consisting of 30 agents
  • Driving sales, meeting and exceeding goals
  • Train, coach and develop all agents
  • Ensure that all offices are operating according to expectations
  • Knowing my sales numbers at all times
  • Delegating tasks and responsibilities
  • Money handling, bank drops
  • Recruiting, hiring and terminating the employment of unsuccessful agents
  • Creating action plans and serving as a continuous motivator
  • Acknowledge progress, successes and failures
  • See that goals are met on a daily, weekly, monthly, etc basis
  • Selling policies, myself (when needed)
  • Meeting with vendors and carrier representatives on a regular basis
  • Keeping abreast of all underwriting and carrier changes.

Senior Account Executive and Team Lead

USI AFFINITY
01.2008 - 01.2013
  • Develop and implement sales plan and manage all phases of the sales cycle-from prospecting to close and follow-up support
  • Represent a full line of insurance products, serving as a trusted advisor to businesses and individuals
  • Specializing in auto, homeowners, umbrella and other personal insurance products
  • Marketing an array of products to large national home builders and finance companies, i.e
  • Toll Brothers, Lennar, Quicken, Universal American Mortgage Company, etc… working as a liaison between USI and prospective lead sources
  • Training new employees on USI and other insurance systems and rating structures
  • Educating each customer on a variety of products and services available to them
  • Listening to prospects for cues of which products would benefit and assessing the risks involved
  • Responsible for tracking all leads and sales for all agents and reporting them to management
  • Development of marketing materials, letters, brochures and information pieces sent to builders, realtors, mortgage companies and customers
  • In charge of communication to all new Toll Brothers communities to assist sales staff in advising home buyers of insurance options available to them upon purchase.

New Member Sales

U.S.A.A.
01.1997 - 01.2001
  • Responsible for proactively introducing prospective members to U.S.A.A., as an entity
  • First point of customer contact
  • Obtain driving record and loss run information for new policies
  • Taking property & casualty sell from open to close
  • Solicit company objectives and benefits offered to members
  • Responsible for immediately determining what portions of growth sector would be most affected by my acquiring new members
  • Custom fitting entire extent of products to new members and building a life-long relationship with U.S.A.A.

Education

Marketing -

Southwest Texas State University
San Marcos, TX
01.1997

Skills

  • Windows/Word
  • Power Point
  • Citrix
  • Salesforce
  • Zoho
  • Power BI
  • Sagitta
  • Sugar
  • Surepower
  • Excel
  • Claimstation
  • PD Suite
  • ISO
  • DCS
  • Accurint

Licenses

  • Licensed General Lines agent in the state of Texas
  • Licensed Claims Adjuster in the state of Texas

Timeline

State Marketing Manager

Commonwealth Insurance Company
04.2023 - Current

Territory Development Manager

Commonwealth Insurance Company
11.2019 - 04.2023

Claims Adjuster

Progressive Casualty Insurance Company
10.2017 - Current

Marketing Sales Manager

National Lloyd's Insurance Company
03.2015 - 07.2017

District Manager

Freeway Insurance
01.2013 - 01.2015

Senior Account Executive and Team Lead

USI AFFINITY
01.2008 - 01.2013

New Member Sales

U.S.A.A.
01.1997 - 01.2001

Marketing -

Southwest Texas State University

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KIMBER SCANTLIN