Kimber Swisher, MBA, LSSBB
York,PA
Summary
Experienced leader with strong background in guiding teams, managing complex projects, and achieving strategic objectives. Excels in developing efficient processes, ensuring high standards, and aligning efforts with organizational goals. Known for collaborative approach and commitment to excellence.
Overview
23
23
years of professional experience
1
1
Certification
Work History
Business Process Engineer
HRS Consulting INC./Veterans Health Administration
11.2022 - 02.2024
- Enhanced customer satisfaction levels with redesigned processes that prioritize client needs.
- Spearheaded change management initiatives, fostering a culture of continuous improvement within the organization.
- Championed best practices throughout the organization by leading workshops on process engineering principles.
- Optimized resource allocation through strategic capacity planning and workload analysis.
Regional Director Performance Improvement
WellSpan Health
11.2020 - 10.2022
- Streamlined operations for improved efficiency by evaluating existing processes and introducing innovative solutions.
- Championed organizational culture change initiatives that fostered collaboration, innovation, and continuous improvement across all levels of the organization.
- Delivered comprehensive training programs to build highly skilled teams capable of delivering on company goals and objectives.
Senior Performance Improvement Specialist
WellSpan Philhaven
01.2020 - 11.2020
- Provided ongoing coaching and support to employees, promoting professional development and career advancement.
- Leveraged technology solutions to streamline reporting processes, increasing accuracy and accessibility of data insights.
- Managed the successful execution of multiple projects simultaneously while maintaining high-quality results within time constraints.
Regional Director Medicare Operations
Kaiser Permanente
05.2016 - 12.2019
- Led multiple teams of managers and clinicians to achieve consistent revenue growth through effective leadership and strategic planning.
- Collaborated with cross-functional teams to develop new products and services, meeting customer demands while driving revenue growth.
- Analyzed market trends to inform strategic decision-making, adapting quickly to changing conditions for sustained success.
Interim Director, Consultant
Kaiser Permanente
08.2014 - 09.2016
- Program founder and manager of partnerships with Undergraduate and Graduate San Jose State University (SJSU) College of Industrial Engineering and INROADS Internship Programs.
- Developed high-performing teams by providing mentorship, guidance, and opportunities for professional growth.
- Improved project efficiency with strategic planning, resource allocation, and time management practices.
Project Manager II
Kaiser Permanente
10.2012 - 08.2014
- Successfully managed multiple projects simultaneously by prioritizing tasks according to urgency, resource availability, and alignment with organizational goals.
- Developed comprehensive project plans with clear timelines, milestones, and budget requirements, ensuring timely delivery of high-quality results.
- Collaborated closely with senior management to align project objectives with strategic company initiatives, ensuring that efforts contributed to overall business growth.
Additional Clerical & Administrative Roles
Kaiser Permanente
07.2001 - 10.2012
- Additional administrative and clerical roles in Radiation Oncology, Revenue Cycle, Admitting/Business Office, Orthopedics, Inpatient Medical Records, Radiology, and Women's Imaging clinics
Education
Master of Business Administration (M.B.A.) - Business Administration
University of Phoenix
San Jose, CA06.2013
Bachelor of Arts (B.A.) - Organizational Management
Bethany University
Scotts Valley, CA06.2010
Skills
- Lean Six Sigma
- Continuous Improvement Methods
- Strategic Planning
- Cross-functional team leadership
- Excellent Communication
- Adaptability and Flexibility
- Culture Transformation
- Employee Coaching and Mentoring
- Business Analysis and Reporting
- Project/Program Management
- Data Analytics
Certification
- Advanced Human-Centered Design, 2018, Kaiser Permanente National Innovation and Improvement Institute
- Lean Six Sigma Black Belt (LSSBB), 2015, Juran Global Institute
- Improvement Advisor (IA), 2012, Institute for Healthcare Improvement (IHI)/Kaiser Permanente Improvement Institute
Board Positions
- Chief of Staff, DaySpring Ministries, Worship & Creative Arts Department, 03/01/24 - Present.
- Chair Early Careerist Network (ECN), American College of Healthcare Executives (ACHE) of Central Pennsylvania, 01/01/24 - Present.
- Articles of the Year Committee, American College of Healthcare Executives (ACHE), 03/01/23 - Present.
- Communications Chair, American College of Healthcare Executives (ACHE), 08/01/21 - 01/31/24.
Timeline
Business Process Engineer
HRS Consulting INC./Veterans Health Administration
11.2022 - 02.2024
Regional Director Performance Improvement
WellSpan Health
11.2020 - 10.2022
Senior Performance Improvement Specialist
WellSpan Philhaven
01.2020 - 11.2020
Regional Director Medicare Operations
Kaiser Permanente
05.2016 - 12.2019
Interim Director, Consultant
Kaiser Permanente
08.2014 - 09.2016
Project Manager II
Kaiser Permanente
10.2012 - 08.2014
Additional Clerical & Administrative Roles
Kaiser Permanente
07.2001 - 10.2012
Bachelor of Arts (B.A.) - Organizational Management
Bethany University
Master of Business Administration (M.B.A.) - Business Administration
University of Phoenix
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