Knowledgeable and dedicated customer service professional. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Hi, I’m
Kimber Vaughan
Lynchburg,VA
Summary
Overview
10
years of professional experience
Work History
NexRep
Customer Service Phone Agent, Independent Contractor
05.2022 - Current
Job overview
- Consulted with customers to assess needs and propose optimal solutions.
- Delivered outstanding service to customers to maintain and extend relationships for future business opportunities.
- Collaborated closely with clients to better understand entire project scope.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Adhered to company policies and scripts to consistently achieve call-time and quality standards.
- Documented and detailed calls and complaints using call center's CRM database.
- Placed outbound customer service or customer satisfaction calls to follow up on issues.
- Addressed customer account discrepancies and concerns.
- Attended telephone skills and program information training sessions to boost aptitude.
Office Pride Commercial Cleaning Services
Lead Cleaner
03.2021 - 02.2022
Job overview
- Overseeing a small team of cleaners
- Cleaned and sanitized bathrooms, kitchens and other similar areas according to established protocols.
- Removed trash, debris and other waste materials from premises.
- Cleaned offices, including break rooms, hallways and conference rooms
- Cleaned and polished glass doors, mirrors and other surfaces to maintain professional appearance.
- Used time management and efficient cleaning methods to meet deadlines.
- Cleaned and maintained lobbies, offices and other common areas in commercial buildings.
Target tech, MarketSource
Target Tech Customer Service Representative
07.2020 - 08.2020
Job overview
- Greeted customers and helped with product questions, selections, and purchases.
- Maintained clean sales floor and straightened and faced merchandise.
- Monitored sales floor and merchandise displays for presentable condition, taking corrective action such as restocking or reorganizing products.
- Helped customers complete purchases, locate items, and join reward programs.
- Used POS system to process sales, returns, online orders, and gift card activations.
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
Valtim Marketing Solutions
Work Flow Administrator
11.2018 - 06.2020
Job overview
- Implemented orderly, organized filing systems for easy record retrieval.
- Managed time efficiently in order to complete all tasks within deadlines.
- Self-motivated, with a strong sense of personal responsibility.
- Skilled at working independently and collaboratively in a team environment.
- Inspected incoming and outgoing materials for accuracy and quality.
- Communicated with production team members about quality issues.
Valtim Marketing Solutions
Quality Control Inspector
02.2013 - 11.2018
Job overview
- Inspected incoming and outgoing materials for accuracy and quality.
- Communicated with production team members about quality issues.
- Reported repeated issues to supervisors and other departments, collaborating to identify issue roots and rectify problems.
- Identified and documented quality discrepancies for management to develop resolutions.
- Trained other workers in inspection and testing procedures.
- Sampled products to verify compliance with standards
Education
Martinsburg College
No Degree from Medical Office Assistance
11.2022
University Overview
Heritage High School
High school diploma from General Studies
2011
University Overview
Skills
- Online Systems
- Good Judgment
- POS Systems
- Microsoft Office
- Customer Relations
- Staff Management
- Customer Service
- Troubleshooting Expertise
- Technical Support
- Inventory Management
- Time Management
- Special Assignments
- Keyboarding
Timeline
Customer Service Phone Agent, Independent Contractor
NexRep
05.2022 - Current
Lead Cleaner
Office Pride Commercial Cleaning Services
03.2021 - 02.2022
Target Tech Customer Service Representative
Target tech, MarketSource
07.2020 - 08.2020
Work Flow Administrator
Valtim Marketing Solutions
11.2018 - 06.2020
Quality Control Inspector
Valtim Marketing Solutions
02.2013 - 11.2018
Martinsburg College
No Degree from Medical Office Assistance
Heritage High School
High school diploma from General Studies
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