Kimber Wilson
Oshkosh,WI
Summary
Dynamic professional with extensive experience at U.S. Bank, excelling in exceptional communication and time management. Proven track record in enhancing compliance and customer satisfaction through meticulous documentation and collaborative teamwork. Adept at managing high-priority projects while maintaining confidentiality and ensuring regulatory adherence. Committed to delivering quality results in fast-paced environments.
Overview
2021
2021
years of professional experience
Work History
Correspondence Specialist
U.S. Bank
- Maintained strict confidentiality when handling sensitive materials or client information.
- Developed documents in Word and maintained Excel databases.
- Ensure SLA is met for all requests.
Facilities Management Support Specialist
U.S. Bank
07.2014 - 04.2020
- Maintained accurate records of all relevant documentation, ensuring easy access for future reference.
- Improved customer satisfaction rates by addressing inquiries promptly and professionally.
- Coordinated meetings, conference calls, and travel arrangements for executive staff members as needed.
- Handled sensitive information discreetly while maintaining confidentiality at all times throughout my tenure as a Management Support Specialist.
- Managed multiple high-priority tasks simultaneously, ensuring timely completion and quality results.
- Collaborated with various departments to ensure seamless communication between teams, leading to better decision making.
- Oversaw training and onboarding process for all newly hired employees.
- Prepared and distributed team-based communications to foster collaboration and enhance team morale.
- Followed detailed directions from management to complete daily paperwork and computer data entry.
- Volunteered to help with special projects of varying degrees of complexity.
- Performed wide-ranging administrative, financial and service-related functions.
Consumer Ppst Closing Documentation Specialist
U.S. Bank
10.2001 - 07.2014
- Managed multiple high-priority projects simultaneously, ensuring that all deadlines were met without compromising document quality.
- Identified audit parameters to comply with quality standards.
- Supported cross-functional teams by providing accurate, timely, and well-organized documents for various projects.
- Ensured compliance with regulatory requirements by diligently updating documentation according to changing guidelines.
- Collaborated with quality assurance team to comply with regulatory requirements.
- Enhanced company compliance with industry standards by conducting thorough reviews of all documentation and making necessary revisions.
- Managed regulatory requirements and audit support needs by completing and submitting accurate paperwork.
Education
Standard Diploma -
Oshkosh West
Oshkosh, WI01.1998
Skills
- Exceptional communication
- File organization
- Microsoft office
- Policy enforcement
- Team collaboration
- Teamwork and collaboration
- Customer service
- Time management
- Multitasking
- Adaptability and flexibility
Timeline
Facilities Management Support Specialist
U.S. Bank
07.2014 - 04.2020
Consumer Ppst Closing Documentation Specialist
U.S. Bank
10.2001 - 07.2014
Correspondence Specialist
U.S. Bank
Standard Diploma -
Oshkosh West
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