Kimberely Butler
Massapequa,NY
Summary
After being a stay at home mom since 2006 and successfully raising children, looking to re-entering the workforce. Transitioning from successful career in Law Enforcement to the banking industry. Goal-oriented and meticulous professional with extraordinary leadership and problem solving skills. Calm under pressure with superior time management and conflict resolution skills. Reliable employee offering excellent communication and good judgment. Dedicated 911 communication professional with history of meeting department goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organization. Hardworking and passionate job seeker with strong organizational skills eager to secure available entry-level position. Ready to help team achieve company goals.
Overview
19
19
years of professional experience
1
1
Certification
Work History
911 Police & Fire Communications Supervisor
Corona Police Department
Corona, California
10.1999 - 03.2005
- Coordinated, supervised and evaluated work of Public Safety Communication Officers on assigned shift.
- Assisted Bureau Commander in developing, implementing and monitoring short and long-term plans, goals and objectives focused on achieving Communication Centers mission and assigned priorities.
- Managed 20 dispatchers while leading and delegating job assignments, tracking project status, processing payroll and resolving issues to maximize productivity.
- Modernized communications systems to improve productivity, reliability and efficiency.
- Supervised team of 20 employees and provided training focused on maximizing overall performance.
- Maintained meticulous employee records to accurately track attendance and productivity.
- Oversaw daily operations to ensure high levels of productivity.
- Worked flexible hours; night, weekend, and holiday shifts.
- Resolved problems, improved operations and provided exceptional service.
- Developed team communications and information for meetings.
- Developed and maintained courteous and effective working relationships.
- Offered friendly and efficient service to community, handled challenging situations with ease.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Collaborated with patrol supervision to achieve cohesive working environment between patrol and dispatch.
Acting 911 Communications Supervisor
Corona Police Department
Corona, California
07.1998 - 10.1999
- Managed 20 dispatchers while leading and delegating job assignments, tracking project status, processing payroll and resolving issues to maximize productivity.
- Modernized communications systems to improve productivity, reliability and efficiency.
- Supervised team of 20 employees and provided training focused on maximizing overall performance.
- Maintained meticulous employee records to accurately track attendance and productivity.
- Checked equipment for malfunctions and coordinated repair or replacement.
- Advised general public about emergency protocols.
- Managed smooth transition of work between shifts to minimize communications disruptions.
- Directed and monitored Communication Officers for compliance with communication, quality and performance standards.
- Triaged incoming calls to coordinate effective responses.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Worked flexible hours; night, weekend, and holiday shifts.
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
- Prepared variety of different written communications, reports and documents to ensure smooth operations
- Identified issues, analyzed information and provided solutions to problems
- Used critical thinking to break down problems, evaluate solutions and make decisions
- Participated in team-building activities to enhance working relationships
- Resolved problems, improved operations and provided exceptional service
- Developed and maintained courteous and effective working relationships
- Led projects and analyzed data to identify opportunities for improvement
- Worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately
- Prepared variety of different written communications, reports and documents to ensure smooth operations
- Prepared variety of different written communications, reports and documents to ensure smooth operations
911 Police & Fire Communications Training Officer
Corona Police Dept
Corona, California
01.1989 - 01.1997
- Provided trainees with leadership, knowledge and skills to learn functions of Corona Police & Fire Department and in particular operations of Communications.
- Daily and Monthly evaluations were completed on each trainee.
- Maintained meticulous training records
- Provided training to more than 20 new hires
- Maintained energy and enthusiasm in fast-paced environment
- Performed duties in accordance with applicable standards, policies and regulatory guidelines to promote safe working environment
911 Police & Fire Communications Officer
Corona Police Department
Corona, California
03.1986 - 07.1989
- Operate Police and Fire Communications equipment including radio transmitter/receiver, automated alarm systems, computer aided (CAD) and telephone.
- Receive incoming information regarding emergency and non-emergency police and fire calls for service, transmitting that information.
- Handled 50 plus calls per day to address community inquiries and concerns
- Resolved problems, improved operations and provided exceptional service
- Served community and followed outlined steps of service
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity
- Used coordination and planning skills to achieve results according to schedule
- Participated in continuous improvement by generating suggestions, engaging in problem-solving activities to support teamwork
- Participated in team-building activities to enhance working relationships
- Worked flexible hours; night, weekend, and holiday shifts
Police Records Clerk
Corona Police Department
Corona , California
04.1985 - 03.1986
- Assisted citizens at front counter.
- Issued bike and garage sale licenses,
- Copied report
- Entered stolen vehicles, tows,stolen property and various other reports in RMS records management system.
- Prepare DA paperwork and arrest packets.
- Release reports to public
- Process false alarm reports
- Handle subpoena's, fingerprints, release vehicles to registered owners and other duties assigned.
- Managed over 50 community calls per day
- Worked flexible hours; night, weekend, and holiday shifts
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity
- Participated in continuous improvement by generating suggestions, engaging in problem-solving activities to support teamwork
Education
Associate of Arts - Liberal Arts And General Studies
Chaffey College
Rancho Cucamonga, CASkills
- Knowledge of Computers
- Works well with public both in person and over phone
- Time Management
- Excellent with multi-tasking
- Works well under pressure
- Efficient with records management
- Maintain and update manuals
- Verbal and Written Communication
- Excellent with Community Relations
Certification
- P.O.S.T. Certified Dispatcher 1984
- P.O.S.T Certified Records Clerk 1986
- Stress Management Course 1986
- Dispatchers Role in Officer Survival 1986
- Certified Communicator in Disaster/Hazmat Incidents 1988
- Incident Command System 1989
- Fire Prevention 1B 1991
- D.O.J Restraining Order System 1991
- EMD Certified (Emergency Med Disp) 1993
- Incident Command System Cert 1995
- Incident Command System Certified 1995
- Standardized Emergency Management 1995
- FEMA Enhanced Exercise Design 1997
- Dispatcher Update Course 1997
- How to Think Outside the Box 1999
- First Aid & CPR Certified 1999
- Key Supervisory Skills 1999
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
Every problem is a gift—without problems we would not grow.
Tony Robbins
Timeline
911 Police & Fire Communications Supervisor
Corona Police Department
10.1999 - 03.2005
Acting 911 Communications Supervisor
Corona Police Department
07.1998 - 10.1999
911 Police & Fire Communications Training Officer
Corona Police Dept
01.1989 - 01.1997
911 Police & Fire Communications Officer
Corona Police Department
03.1986 - 07.1989
Police Records Clerk
Corona Police Department
04.1985 - 03.1986
Associate of Arts - Liberal Arts And General Studies
Chaffey College
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