Kimber Faris

• Achieved team goals through accountability, performance management and training of agents.
• Built a real estate training program on the Kajabi platform that is currently being purchased by brokerages nationwide. www.agentkickstart.com.
• Monitored transaction workflow, listing marketing, administrative processes, events, and new agent onboarding using Brivity to keep operations running smoothly.
• Created a budget and reviewed it monthly to find cost-saving initiatives to increase value and maximize profits.
• Spearheaded an initiative to create a stronger online presence

on Facebook, Instagram and Google without spending money.

• Executed comprehensive marketing strategies to drive business to our team and to market our listings.
• Developed systems and procedures to improve team efficiency by creating a website with links to all marketing materials, websites, and forms to convey information in a more streamlined way.
• Mentored and coached team members to foster a productive and engaging work environment & culture.
• Trained new agents on proper protocols, documents and customer service standards.
• Handled problematic customers and clients to assist agents and maintain excellent customer service.

• Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
• Mitigated closing issues by working closely with agents, title companies and lenders.
• Managed multiple transactions at a given time and team numbers with spreadsheets and CRMs.
• Contacted clients to schedule appointments and discuss progress of transaction.

• Developed and maintained relationships with customers and suppliers through account development.
• Worked with maintenance staff to complete timely repairs and enhancements.
• Managed community within established cost constraints.
• Handled all tenant logistics and leases and effectively scheduled appointments, showings, move-ins and move-outs.
• Maintained knowledge on lease and renewal rates to advocate for appropriate changes.
• Addressed and resolved tenant complaints and inquiries, maintaining high satisfaction.
• Produced reports about community activities to keep owners informed.
• Monitored and tracked payments and expenses, providing timely and accurate financial reports.

• Conducted final walk throughs to assess damages and identify repairs needing immediate attention.
• Received and processed resident payments, and updated system accounts with latest information.
• Planned and executed promotional activities to drive community engagement and increase occupancy numbers.
• Increased office organization by creating filing systems and managing confidential information carefully.
• Fielded inquiries from current and potential community members about property and community offerings.
• Addressed and resolved tenant complaints and inquiries, maintaining high satisfaction.