Kimberlea Carter
Lakeland
Summary
Talented Scheduler with a hardworking mentality and an organized approach. Familiar with compliance and documentation requirements. Dedicated to offering exceptional assistance to team members and clients. Skilled at coordinating appointments and collecting messages to facilitate office communication. Positive and upbeat with strong relationship-building abilities. Personable and energetic Receptionist committed to delivering excellence in all facets of customer service and administrative support. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level customer service representative position. Ready to help team achieve company goals.
Overview
13
13
years of professional experience
Work History
Scheduling Specialist
Radiology And Imaging Specialists
10.2021 - Current
- Called customers to coordinate schedules and set appointments.
- Answered phone calls and answered questions from potential customers.
- Acted as first point of contact and set appointments for prospective clients.
- Documented calls and appointments using MI and Centricity.
- Established rapport with callers to build loyalty and support retention goals.
- Confirmed appointments, communicated with clients, and updated client records.
- Welcomed customers with friendly greeting, answered general questions, gathered nature of visit and directed to specific offices.
- Resolved customer problems and complaints.
- Operated multi-line telephone system to answer and direct high volume of calls.
- Handled assignments independently with good judgement and critical thinking skills.
Scheduling Specialist
Watson Clinic, LLC
02.2016 - 10.2021
- Called customers to coordinate schedules and set appointments.
- Answered phone calls and answered questions from potential customers.
- Acted as first point of contact and set appointments for prospective clients.
- Documented calls and appointments using Centricity.
- Established rapport with callers to build loyalty and support retention goals.
- Provided detailed information about available services and requirements.
- Confirmed appointments, communicated with clients, and updated client records.
- Welcomed customers with friendly greeting, answered general questions, gathered nature of visit and directed to specific offices.
- Resolved customer problems and complaints.
- Organized, maintained and updated information in computer databases.
- Operated multi-line telephone system to answer and direct high volume of calls.
- Handled assignments independently with good judgement and critical thinking skills.
Certified Pre-K Teacher
Berkley Charter School
08.2010 - 03.2014
- Assisted teachers with classroom management and document coordination to maintain positive learning environment.
- Assisted in maintaining engaging and respectful educational environment by promoting discipline and cooperation.
- Helped with grading assignments and tests, providing constructive feedback to students based on results.
- Worked with teacher to optimize learning plans based on student test grades and evaluations.
- Maintained safety and security by overseeing students in recess environments.
- Supported classroom activities, tutoring, and reviewing work.
- Supported classroom maintenance and upkeep, organizing books and materials.
- Partnered with teacher to plan and implement lessons following school's curriculum, goals, and objectives.
- Presented wide range of information to students using hands-on instructional techniques for effective comprehension.
- Studied and implemented latest information on specific subjects and learning strategies.
- Organized materials in classroom spaces based on lecture plans, activity stations or other requirements outlined by teachers.
- Monitored student behavior in classes, laboratories and on field trips for unsafe or rule-breaking concerns.
Education
Pre-K Certification - Early Childhood Education
Polk State College
Winter Haven, FL01.2014
High School Diploma -
Winter Haven Senior High School
Winter Haven, FL06.1994
Skills
- Medical Terminology
- Patient Registration
- Customer Relations Abilities
- Customer Service
- Schedule Coordination Expertise
- Key Relationship Development
- Reviewing Medical Histories
- Schedule Coordination
- Effective Multitasking
- Call Transfers
- Insurance Verification
- Customer Satisfaction
- Patient Scheduling
- Efficient Service
Timeline
Scheduling Specialist
Radiology And Imaging Specialists
10.2021 - Current
Scheduling Specialist
Watson Clinic, LLC
02.2016 - 10.2021
Certified Pre-K Teacher
Berkley Charter School
08.2010 - 03.2014
Pre-K Certification - Early Childhood Education
Polk State College
High School Diploma -
Winter Haven Senior High School
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