KIMBERLEE ALEXIS
Kissimmee,FL
Summary
Experienced Office Management and Administration Professional experienced optimizing productivity, efficiency and service quality across various environments. Highly dependable, ethical and reliable support specialist and leader that blends advanced organizational, technical and business acumen. Works effectively with cross-functional teams in ensuring operational and service excellence.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Hybrid Office Co-ordinator & Recruiter
Bulldog Adjusters
02.2023 - 11.2024
- Tracked records, filed documents, and maintained communication between clients to manage office activities.
- Organized team workload and prioritized tasks to streamline office functions in deadline-driven environment.
- Developed training materials for new hires, streamlining the onboarding process and promoting consistent practices throughout the office.
- Efficiently supervised filing, sorting and handling incoming and outgoing mail.
- Completed bi-weekly payroll for 16 employees.
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
- Contacted customers to discuss late payments and options for remitting amounts due.
- Generated and mailed updated statements monthly and processed demand letters.
- Increased sales revenue by developing and implementing effective sales strategies.
- Maintained relationships with customers and found new ones by identifying needs and offering appropriate services.
Remote Bookkeeper & Office Manager
Assured Contracting
01.2019 - 01.2023
- Demonstrated leadership skills in managing projects from concept to completion
- Demonstrated a high level of initiative and creativity while tackling difficult tasks
- Applied effective time management techniques to meet tight deadlines
- Provided professional services and support in a dynamic work environment
- Worked effectively in fast-paced environments
- Assisted with day-to-day operations, working efficiently and productively with all team members
- Perform bookkeeping for all financial transactions
- Reconcile and balance all accounts
- Complete month end closings
- Present financial statements
- Analyze financial data and produce financial reports
- Manage inventory
- Administer accounts payable and accounts receivable
- Process employee payroll
- Calculate and prepare tax payments
- File tax reports
- Assist with budget preparation
- Complete external audit requirements
Office Administrator/Bookkeeper
Delmar Consulting
11.2016 - 12.2018
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Expedited invoice processing by accurately reviewing vendor submissions, reconciling accounts payable discrepancies, and conducting timely payments.
- Contributed to a positive work environment by fostering strong working relationships among colleagues.
- Increased customer satisfaction through professional handling of inquiries and prompt resolution of issues.
- Tracked office supplies and restocked low items to keep team members on-task and productive.
- Assisted in preparation and processing of payroll to facilitate prompt staff payments.
- Reconciled account files and produced monthly reports.
- Reduced administrative errors by diligently proofreading office documents and maintaining accurate records.
- Met project deadlines without sacrificing build quality or workplace safety.
- Responded to customer requests for products, services, and company information.
- Increased sales revenue by developing and implementing strategic sales plans and initiatives.
Customer Service Manager/HR Assistant
Advance Call Center Technologies
01.2012 - 06.2016
- Supervised employees and assessed performances to determine training needs and define accurate plans for decreasing process lags
- Trained and regularly mentored associates on performance-oriented strategies and customer service techniques
- Resolved customer complaints while prioritizing customer satisfaction and loyalty
- Followed through with client requests to resolve problems
- Reviewed repeated issues within operations and business management to solve problems and improve company outcomes
- Took ownership of customer issues and followed problems through to resolution
- Assisted with pricing questions, inventory availability and changes to existing order and shipping information
- Assumed ownership over team productivity and managed workflow to meet or exceed quality service goals
- Actively listened to customers, handled concerns quickly and escalated major issues to the supervisor
- Training agents
- Coaching
- Upselling
- Conducted hiring events
Education
Associate of Arts - Accounting
Broward College
Fort Lauderdale, FL07-2022
High School Diploma -
Black River High School
Jamaica06-2009
Skills
- Scheduling
- Bookkeeping
- Billing
- Payroll Processing
- Recruiting
- Quickbooks Online
- Collections
- Customer Service
Certification
- Certified Payroll Clerk
- Notary Public
Timeline
Hybrid Office Co-ordinator & Recruiter
Bulldog Adjusters
02.2023 - 11.2024
Remote Bookkeeper & Office Manager
Assured Contracting
01.2019 - 01.2023
Office Administrator/Bookkeeper
Delmar Consulting
11.2016 - 12.2018
Customer Service Manager/HR Assistant
Advance Call Center Technologies
01.2012 - 06.2016
- Certified Payroll Clerk
- Notary Public
Associate of Arts - Accounting
Broward College
High School Diploma -
Black River High School
Similar Profiles
KEN BirchKEN Birch
Sales Associate at Bulldog MotorsSales Associate at Bulldog Motors
Joshua ChoeJoshua Choe
Floral Designer at Bulldog FlowersFloral Designer at Bulldog Flowers
Alyshia CoeAlyshia Coe
Office Data Entry Clerk at Executive AdjustersOffice Data Entry Clerk at Executive Adjusters