Summary
Overview
Work History
Education
Skills
Timeline
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Kimberlee Ashley

Fayetteville

Summary

Dynamic and results-driven professional with extensive experience at Dairy Queen, excelling in customer relationship management and conflict resolution. Proven ability to enhance guest satisfaction through effective communication and upselling techniques. Recognized for fostering teamwork and maintaining high standards of professionalism in fast-paced environments. Committed to delivering exceptional service and operational excellence.

Overview

4
4
years of professional experience

Work History

Restaurant Team Member

Dairy Queen
02.2019 - 06.2019
  • Displayed excellent teamwork skills while working alongside fellow team members in a fast-paced environment.
  • Performed opening and closing duties as needed, ensuring the restaurant was prepared for efficient operation each day.
  • Enhanced customer satisfaction by providing efficient and friendly service during busy meal times.
  • Arrived to work in uniform and presentable in appearance to meet restaurant standards.
  • Promoted a positive work environment by maintaining a professional attitude and demonstrating respect for coworkers, management, and guests alike.
  • Handled cash transactions accurately and efficiently, ensuring proper cash handling procedures were followed.
  • Greeted guests pleasantly and answered menu questions.
  • Utilized strong communication skills when interacting with guests, coworkers, and management to create a welcoming atmosphere for all parties involved.
  • Assisted in maintaining a clean and organized dining area, contributing to a positive guest experience.
  • Used proper techniques to prepare food and ingredients.
  • Restocked condiment dispensers, napkins, silverware and drink machines to prevent shortages.

Head Waiter

Fayettegrille
12.2015 - 06.2016
  • Developed strong rapport with returning guests, leading to increased customer loyalty and positive reviews.
  • Trained staff members on use of POS system.
  • Used communication and problem-solving skills to resolve customer complaints and promote long-term loyalty.
  • Handled customer complaints professionally, resolving issues through diplomatic acknowledgment and commitment to service.
  • Supervised server staff and simultaneously served personal section of tables.
  • Utilized knowledge of menu offerings to upsell specials and premium dishes, contributing positively to the restaurant''s overall revenue.
  • Quickly reset and cleaned up tables after customers left to enable speedy turnaround and guest flow.
  • Successfully resolved customer complaints, ensuring satisfaction and maintaining a positive atmosphere.
  • Greeted new customers, discussed specials, and took drink orders.
  • Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
  • Upheld high standards of professionalism when dealing with customer issues, supporting serving staff, and waiting on tables.
  • Collaborated with kitchen staff to ensure timely and accurate order delivery for guest satisfaction.
  • Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.

Head Waiter

Cali Burger
05.2015 - 04.2016
  • Developed strong rapport with returning guests, leading to increased customer loyalty and positive reviews.
  • Trained staff members on use of POS system.
  • Used communication and problem-solving skills to resolve customer complaints and promote long-term loyalty.
  • Handled customer complaints professionally, resolving issues through diplomatic acknowledgment and commitment to service.
  • Supervised server staff and simultaneously served personal section of tables.
  • Utilized knowledge of menu offerings to upsell specials and premium dishes, contributing positively to the restaurant''s overall revenue.
  • Quickly reset and cleaned up tables after customers left to enable speedy turnaround and guest flow.
  • Greeted new customers, discussed specials, and took drink orders.
  • Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
  • Upheld high standards of professionalism when dealing with customer issues, supporting serving staff, and waiting on tables.
  • Managed food resources, memorized orders, and coordinated customer service.
  • Collaborated with kitchen staff to ensure timely and accurate order delivery for guest satisfaction.

Education

High School Diploma -

South View High School
Fayetteville, NC
06-2016

Skills

  • Food preparation
  • Cash handling
  • POS system operation
  • Menu knowledge
  • Team collaboration
  • Customer relationship management
  • Order accuracy
  • Staff training
  • Conflict resolution
  • Sales upselling
  • Effective communication
  • Time management
  • Attention to detail
  • Problem solving
  • Professional demeanor
  • Strong teamwork
  • Customer interaction
  • Cleaning and sanitizing
  • Taking orders
  • Verbal and written communication

Timeline

Restaurant Team Member

Dairy Queen
02.2019 - 06.2019

Head Waiter

Fayettegrille
12.2015 - 06.2016

Head Waiter

Cali Burger
05.2015 - 04.2016

High School Diploma -

South View High School

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Kimberlee Ashley