Professional managerial candidate with deep understanding of operational excellence and team leadership. Proven ability to drive growth and enhance productivity through strategic planning and effective resource management. Emphasizes collaboration and adaptability to meet organizational goals, showcasing excellent problem-solving and decision-making abilities.
Overview
13
13
years of professional experience
Work History
Business Office Manager
North Kern South Tulare Hospital District
10.2023 - Current
Maintained accurate financial records by regularly reconciling accounts receivable ledgers.
Implemented new collection strategies that led to the recovery of lost revenue.
Reviewed historical records, current operational data and forecasting information to identify and capitalize on system enhancement opportunities.
Performed banking, business administration and financial tasks
Prepared cash flow projections, cost analysis and monthly, quarterly and annual reports.
Negotiated with delinquent accounts, successfully recovering significant amounts of outstanding revenue.
Enhanced team productivity with regular training sessions on best practices in accounts receivable management.
Achieved remarkable reduction in bad debt write-offs through stringent credit risk assessments.
Improved department efficiency, restructuring workflows to better manage client accounts and follow-up processes.
Verified discrepancies and resolved clients' billing issues
Provided excellent customer service to clients, addressing concerns and queries related to their bills promptly and professionally.
Ensured compliance with company policies and industry regulations through regular audits and process updates.
Established workflow processes, monitored daily productivity, and implemented modifications to improve overall performance of personnel.
Fostered a positive work environment by resolving staff conflicts promptly and promoting open communication.
Implemented employee training programs, increasing overall staff competency and reducing skills gaps.
Accounting and Payroll Manager
Tulare Nursing and Rehabilitation
09.2021 - 10.2023
Assisted employees with inquiries regarding their paychecks, deductions, and other related issues, providing clear and concise communication.
Provided customer service to employees regarding payroll inquiries and issues.
Performed calculations in overtime, vacation, and sick hours to provide accurate data to payroll processing database.
Verified and submitted timekeeping information for accurate and efficient payroll processing.
Reduced payroll errors by conducting thorough audits and resolving discrepancies in a timely manner.
Created new hire and termination documents for payroll.
Maintained strict confidentiality of all payroll information and records.
Facilitated smooth onboarding of new hires by efficiently entering relevant data into the payroll system.
Accounts Receivable Manager
Mission Care Group
06.2020 - 09.2021
Maintained accurate financial records by regularly reconciling accounts receivable ledgers.
Verified discrepancies and resolved clients' billing issues
Implemented new collection strategies that led to the recovery of lost revenue.
Analyzed aging reports and provided recommendations for improving collections efforts.
Developed and maintained strong client relationships, fostering trust and open communication.
Provided exceptional customer service by addressing client inquiries promptly and professionally.
Completed daily process adjustments to maintain accuracy.
Reduced outstanding account balances through diligent follow-up on past due invoices.
Managed a team of accounts receivable specialists, providing guidance and support for optimal performance.
Negotiated payment terms with clients to facilitate mutually beneficial agreements while maintaining company profitability goals.
Created monthly reports detailing accounts receivable performance metrics for senior management review.
Improved department efficiency through the adoption of new technologies and automation tools.
Improved department efficiency, restructuring workflows to better manage client accounts and follow-up processes.
Maintained accurate financial records, ensuring compliance with regulatory standards by conducting thorough audits.
Enhanced team productivity with regular training sessions on best practices in accounts receivable management.
Business Office Manager
Linwood Meadows Care Center
06.2012 - 06.2020
Handled the management of receptionist duties and business office tasks.
Responsibilities included balance census and cash. Triple check process for Medicare billing, coinsurance billing, private billing and collections. Deposits and manage trust accounts. Medi-cal billing, TARs, non-covered services.
Resolved financial discrepancies and customer billing issues with timely attention.
Ensured compliance with company policies and industry regulations through regular audits and process updates.
Maintained accurate financial records by regularly reconciling accounts receivable ledgers.
Ensured timely payments from clients through effective communication and proactive followups.
Posted customer payments by recording cash, checks, and credit card transactions.
Verified discrepancies and resolved clients' billing issues
Implemented new collection strategies that led to the recovery of lost revenue.
Analyzed aging reports and provided recommendations for improving collections efforts.
Developed and maintained strong client relationships, fostering trust and open communication.
Prepared bills receivable, invoices, and bank deposits.
Completed daily process adjustments to maintain accuracy.
Reconciled daily AR ledger and verified proper posting.
Enhanced cash flow by implementing efficient accounts receivable processes and procedures.
Education
AS degree - Science
San Joaquin Valley College
High School Diploma - undefined
Sierra Vista High School
01.2009
Skills
Bank reconciliation
Payroll processing
Accounts receivable management
Cash flow management
Internal controls
Revenue recognition
Collections management
Month-end closing
Accounts payable management
Time and attendance management
Maintaining employee records
Workflow coordination
Compliance
Directing teams
Willing to learn
Teamwork
Teamwork and collaboration
Customer service
Problem-solving
Problem-solving abilities
Multitasking
Reliability
Excellent communication
Critical thinking
Organizational skills
Team collaboration
Timeline
Business Office Manager
North Kern South Tulare Hospital District
10.2023 - Current
Accounting and Payroll Manager
Tulare Nursing and Rehabilitation
09.2021 - 10.2023
Accounts Receivable Manager
Mission Care Group
06.2020 - 09.2021
Business Office Manager
Linwood Meadows Care Center
06.2012 - 06.2020
High School Diploma - undefined
Sierra Vista High School
AS degree - Science
San Joaquin Valley College
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