Kimberlee Blakey
Sacramento,CA
Summary
Accomplished Medicare Biller with a proven track record at R1 RCM, Healthcare, enhancing billing efficiency and mastering denial management strategies. Recognized for exceptional teamwork, critical thinking, and a commitment to HIPAA compliance. Achieved significant improvements in process accuracy and customer satisfaction, leveraging medical billing expertise and customer service skills.
Overview
37
37
years of professional experience
Work History
Medicare Biller
R1 RCM, Healthcare
10.2014 - Current
- Streamlined the billing process for increased efficiency by implementing an electronic filing system.
- Oversaw monthly reporting requirements for management review, providing detailed analysis of outstanding claims or areas needing improvement.
- Resolved complex claim denials or appeals by analyzing supporting documentation and submitting comprehensive rebuttals.
- Verified insurance of patients to determine eligibility.
Medicare Billing Specialist
AppleOne Employment Services
09.2013 - 10.2014
- Resolved complex claim denials or appeals by analyzing supporting documentation and submitting comprehensive rebuttals.
- Conducted regular audits of billing records to identify potential errors, leading to improved overall accuracy.
Customer Service Representative
Progressive Insurance
11.2010 - 07.2013
- Developed highly empathetic client relationships and earned a reputation for exceeding service standard goals.
- Collaborated with team members to develop best practices for consistent customer service delivery.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
- Educated customers about billing, payment processing, and support policies and procedures.
Client Service Representative
Maximus
03.2008 - 09.2010
- Maintained accurate record-keeping with proactive attention to client information updates.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Coordinated with operations staff to resolve service problems and boost client satisfaction.
- Handled sensitive client information with discretion, ensuring confidentiality at all times.
- Assisted clients with navigating online platforms and tools, enhancing their overall experience with the company''s resources.
- Collaborated with other departments to develop ways to increase customer satisfaction.
Customer Service Representative
Progressive Insurance
01.1998 - 01.2008
- Developed highly empathetic client relationships and earned a reputation for exceeding service standard goals.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Collaborated with team members to develop best practices for consistent customer service delivery.
- Exceeded performance metrics consistently, earning recognition as a top performer within the team.
- Trained staff on operating procedures and company services.
Assistant Supervisor, Patient Biller II and III
University of California, Davis Medical Center
08.1992 - 01.1998
- Executed billing tasks and recorded information in company databases.
- Identified, researched, and resolved billing variances to maintain system accuracy and currency.
- Improved overall client satisfaction by promptly addressing concerns related to invoicing disputes or inconsistencies.
- Kept all patient information secure and confidential.
- Managed a high volume of invoices, prioritizing workload to meet deadlines and maintain cash flow.
- Worked with multiple departments to check proper billing information.
- Used data entry skills to accurately document and input statements.
Payroll Specialist
Manpower Temporary Services
04.1988 - 10.1992
- Performed calculations in overtime, vacation, and sick hours to provide accurate data to payroll processing database.
- Verified and submitted timekeeping information for accurate and efficient payroll processing.
- Assisted employees with inquiries regarding their paychecks, deductions, and other related issues, providing clear and concise communication.
- Collaborated with human resources to maintain up-to-date employee information for precise payroll calculations.
- Managed payroll data entry and processing for 400 employees to comply with predetermined company guidelines.
- Reviewed time records for 400 employees to verify the accuracy of information.
- Collaborated with human resources, accounting, and other departments to confirm payroll accuracy.
Education
Certificate - Accounting
Sawyer Business College
Sacramento, CA09-1984
GED -
Harry Hill High School
Lansing, MI11-1979
Skills
- Organizational growth
- Medical billing expertise
- Denial management strategies
- Teamwork and collaboration
- Customer service
- Critical thinking
- HIPAA compliance
Timeline
Medicare Biller
R1 RCM, Healthcare
10.2014 - Current
Medicare Billing Specialist
AppleOne Employment Services
09.2013 - 10.2014
Customer Service Representative
Progressive Insurance
11.2010 - 07.2013
Client Service Representative
Maximus
03.2008 - 09.2010
Customer Service Representative
Progressive Insurance
01.1998 - 01.2008
Assistant Supervisor, Patient Biller II and III
University of California, Davis Medical Center
08.1992 - 01.1998
Payroll Specialist
Manpower Temporary Services
04.1988 - 10.1992
Certificate - Accounting
Sawyer Business College
GED -
Harry Hill High School
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