KIMBERLEE BOYCE
Dallas,TX
Summary
Skilled account management professional with proven track record in fostering client relationships, driving retention growth, and managing key accounts. Known for strong focus on team collaboration, adaptability, and delivering results. Expertise includes strategic planning, client communication, and problem-solving. Highly reliable and flexible in meeting changing business needs.
Overview
15
15
years of professional experience
Work History
Operations Manager
G2 Secure Staff
Dallas, TX
09.2019 - 09.2021
- Manage over 125 employee's individual strengths and initiated mentoring program to improve areas of weakness.
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications and missed deadlines.
- Deliver leadership to executive team dedicated to driving ambitious targets with well-orchestrated plans.
- Set, enforce and optimize internal policies to maintain responsiveness to demands.
- Handle problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Oversee schedules to ensure operational needs are met.
Account Manager
G2 Secure Staff
Los Angeles, CA
09.2021 - 05.2025
- Performed effectively in self-directed work environment, managing day-to-day operations and decisions.
- Increased client satisfaction by building strong relationships and addressing their needs promptly.
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
AMS Lead/Import Agent
G2 Secure Staff
Dallas, TX
11.2017 - 09.2019
- Transmit AMS customs information for over 5 HUB major airline carrier.
- Demonstrate ability to handle high pressure, time sensitive issues with customers.
- Alleviate fines from customs border patrol by proactively assisting agents to ensure that transmissions are completed accurately through training and refresher courses.
- Increase retention rate of employees by being encouraging, showing gratitude and maintaining positive view in challenging situations.
- Adhere and enforce all company policies and procedures, resolve escalated issues with customers, provide customer service to everyone by assuring all requests are handled in effectively and timely manner, provide support and communicate with all other personnel, create schedules to ensure operational needs/demands are met, train incoming agents adequately to meet standards, prepare and process cargo documents and airway bills, act as handling agent for American Airlines, answer multi-phone lines and emails to provide exceptional customer service, assist upper management with tasks, attend meetings and stay updated with all FAA/Airlines/Company regulations and training.
Retail Coordinator | Administrative Assistant
Bertrand's Specialty Food Distributions
Dallas, TX
01.2014 - 11.2017
- Provide excellent customer service to all clients via email and multi-phone lines. De-escalate situations. Data Input/Order Entry Invoice Orders/Maintain files. Receives, sorts and forwards incoming mail.
- Oversee 5 retail Central Market locations, ensuring that stores are running efficiently, handling escalated issues with managers and making sure that store is completely stocked by plan-o-gram.
- Coordinate pick-up and delivery of express mail services (FedEx, UPS, etc.) Assists in ordering, receiving, stocking and distribution of office supplies.
- Assists with other related clerical duties such as photocopying, faxing, filing and collating.
Caregiver/Hospice
Envision Home Health Care
Dallas, TX
10.2016 - 11.2017
- Assisted patients (grandmother) with eating meals, bathing and daily personal tasks. Maintained detailed records of patient vitals and weekly progress.
- Established personable relationship by ensuring safe and pleasant environment.
Customer Service Team Lead Representative
PFS Web Inc
Dallas, TX
10.2010 - 10.2013
- Improved customer service ratings by addressing concerns promptly and professionally.
- Answered over 100 daily client queries and complaints to provide strong customer service.
- Served as a role model for the team by demonstrating commitment to excellence, professionalism, and adherence to company values at all times.
Education
High School Diploma -
L. G. Pinkston High School
American Airlines
G2 Secure Staff
Skills
- Staff Development
- Client Relations
- Time Management
- Administrative Oversight
- Managing Multiple Tasks
- Client Rapport-Building
- Excellent Communication Skills
- Turnover Minimization
- Employee Performance Reviews
- Scheduling and Coordinating
Timeline
Account Manager
G2 Secure Staff
09.2021 - 05.2025
Operations Manager
G2 Secure Staff
09.2019 - 09.2021
AMS Lead/Import Agent
G2 Secure Staff
11.2017 - 09.2019
Caregiver/Hospice
Envision Home Health Care
10.2016 - 11.2017
Retail Coordinator | Administrative Assistant
Bertrand's Specialty Food Distributions
01.2014 - 11.2017
Customer Service Team Lead Representative
PFS Web Inc
10.2010 - 10.2013
High School Diploma -
L. G. Pinkston High School
American Airlines
G2 Secure Staff