Kimberlee Hannig
St. George
Summary
Well-qualified Sales Manager, Realtor, Office Manager,Medical Receptionist,Support Tech with proven success in improving operations and solving problems. Highly proficient in building lasting relationships with key decision makers, customers, and team members to further company goals. Ready to leverage training and experience to take on new professional challenges.
Knowledgeable and dedicated customer service professional with extensive experience in hospitality industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction.
Overview
26
26
years of professional experience
1
1
Certification
Work History
Technical Customer Support Specialist
Wilding Wallbeds
Saint George,Utah
08.2023 - Current
- Enhanced customer satisfaction by addressing and resolving complex issues promptly and professionally.
- Streamlined support processes for increased efficiency and reduced response times.
- Developed strong relationships with clients, resulting in repeat business and positive feedback.
- Collaborated with cross-functional teams to address customer concerns and improve overall service quality.
- Established open communication channels within the team, promoting collaboration and innovation in problem solving
- Fostered a culture of continuous learning by sharing best practices across the team regularly.
- Techincal support with customers on how to build wallbeds.
- Increased customer satisfaction by efficiently managing parts inventory and ensuring timely delivery of orders.
Medical Receptionist/ Medical Assist/Support Tech
Total T Clinic
Saint George, Utah
08.2022 - 02.2023
- Performed clerical duties, such as word processing, data entry, answering phones and filing.
- Collected and documented patient medical information such prescriptions,Blood work
- Efficiently performed insurance verifications, pre-certifications and pre-authorization functions.
- Assisted with routine checks and diagnostic testing by collecting and processing specimens.
- Collaborated with medical and administrative personnel to maintain patient-focused, engaging and compassionate environment.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Administered Hormone injections for patients.
Sales/Office Administrator
Ashley Furniture Homestore
10.2021 - 08.2022
- Supported office manager with proactive correspondence management, document coordination and customer relations.
- Applied advanced administrative and analytical skills in overseeing day-to-day operational activities.
- Maintained open communication with customers to foster positive relations and provide updates on issues.
- Boosted sales by conferring with customers to evaluate purchase requirements and recommend best-fit company offerings.
- Implemented up-selling strategies such as recommending accessories and complementary purchases to boost revenue.
- Engaged with customers to effectively build rapport and lasting relationships.
Realtor
ERA
Saint George,Utah
02.2014 - 12.2023
- Advised and informed prospective clients on current market activities and conditions.
- Handled day-to-day happenings of real estate office to consistently grow client base and increase revenue.
- Assisted buyers with finding ideal homes by assessing needs, requirements and budgets.
- Prepared homes for client arrivals during open house events and established signage and wayfinding aids.
- Completed property walk throughs before completing deals to uphold accuracy in listings and appraisals.
- Verified payment and loan paperwork for property sales by working closely with banks, buyers and sellers.
- Liaised between buyers and sellers to establish favorable prices and negotiate contract terms.
- Confirmed compliance with federal and state laws to enforce regulations and monitor sales.
- Cold called a minimum of 100 people per day to secure new prospects.
- Managed a database of about 1000 people as Past, Present and Future Prospects daily.
Front Desk Receptionist
Hampton Inn Suites
06.2020 - 10.2021
- Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
- Used quick response and dynamic service skills to build relationships with patrons and improve customer retention rate.
- Updated customer accounts with add-on room charges, minibar use and room service bills.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Retrieved mail, packages and documents on behalf of guests, promptly verifying receipt and arranging for pickup or transmittal.
- Kept accounts in balance and ran daily reports to verify totals.
- Resolved guest complaints by addressing issues with rooms promptly
- Processed arrivals and departures for hotel guests, handling approximately 150- guests per shift
- Maintained transaction security by verifying payment cards against identification
Receptionist
Keller Williams
Saint George
04.2013 - 02.2014
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Resolved customer problems and complaints.
- Confirmed appointments, communicated with clients and updated client records.
- Used internal software to process reservations, check-ins and check-outs.
- Maintained files and records by implementing effective filing systems that boosted efficiency and organization.
- Kept accounts in balance and ran daily reports to verify totals.
Closing Team Leader /Customer Service
Synergy
12.2005 - 12.2012
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Leveraged sales experience to promote grant coaching and capitalize on upsell opportunities.
- Achieved and consistently exceeded revenue quota through through product and service promotion during routine calls and meetings.
- Communicated corporate objectives across divisions through regular correspondence and scheduled status updates.
- Developed correspondence letters, memos and emails.
- Maintained composure in stressful situations and continued to provide helpful and kind guest services for fantastic customer satisfaction.
- Conducted training and mentored team members to promote productivity, accuracy and commitment to friendly service.
- Average calls per day ranged between 30- 40 for appointments and follow ups
- Cold calling average per day 100-150
Supervisor for Sales Floor
Teleperformance
04.2003 - 11.2004
- Taught salespeople to close deals and improve sales performance to increase revenue for company.
- Recruited, hired and trained team of 500 salespeople.
- Motivated sales team to exceed sales quotas through friendly competition and other incentive programs.
- Submitted reports to senior management to aid in business decision-making and planning.
- Set and updated weekly work schedules to meet coverage demands by considering factors like expected customer levels, planned promotions and individual employee strengths.
- Supervised a team of over 150 sales reps for multiple products and service providers
- Developed and implemented performance improvement strategies and plans to promote continuous improveme
- Used Microsoft Word and other software tools to create documents and other communications
Quality Assurance Supervisor
APAC Customer Services
05.2001 - 03.2003
- Assessed investigation reports of subordinate quality assurance personnel and addressed any procedural deviations.
- Completed deviation forms and recorded findings of inspection process, collaborating with quality team members and department managers to implement procedural remedies.
- Evaluated interactions between associates and customers to assess personnel performance.
- Oversaw onboarding and training of new employees to promote qualified and well-coordinated quality assurance team.
- Managed over 80-100 sales reps daily.
- Trained hundreds of prospective new hires and sales reps.
Manager
Marriott
06.1998 - 04.2001
- Controlled costs and optimized spending via restructuring of budgets for labor, capital assets, inventory purchasing and technology upgrades.
- Cross-trained existing employees to maximize team agility and performance.
- Onboarded new employees with training and new hire documentation.
- Established workflow processes, monitored daily productivity and implemented modifications to improve overall performance of personnel.
- Kept detailed records of daily progress to identify and correct areas needing improvement.
- Delivered feedback to decision-makers regarding employee performance and training needs.
Education
Associate of Arts - Communications
Dixie State University
Saint George, UT05.2006
GED -
South Summit High School
Saint George, UT05.1998
Skills
- Meeting coordination
- MS Office,Powerpoint,Some Excel
- Inbound Phone Call Handling
- Financial Services Support
- Office management
- Exceptional Customer Service
- Excellent people skills
- Adapt to diverse groups
- Leasing and sales
- Marketing and Advertising
- Staff Management
- Decision-Making Abilities
- Excellent Verbal and written communication
- Sales
Certification
- Licensed Realtor - 9 years
- Bold certification
- Ignite certification
- Tom Ferry's training
- 18 CE Real Estate education every 2 years
- 31 hour Master of Communications certificate
Timeline
Technical Customer Support Specialist
Wilding Wallbeds
08.2023 - Current
Medical Receptionist/ Medical Assist/Support Tech
Total T Clinic
08.2022 - 02.2023
Sales/Office Administrator
Ashley Furniture Homestore
10.2021 - 08.2022
Front Desk Receptionist
Hampton Inn Suites
06.2020 - 10.2021
Realtor
ERA
02.2014 - 12.2023
Receptionist
Keller Williams
04.2013 - 02.2014
Closing Team Leader /Customer Service
Synergy
12.2005 - 12.2012
Supervisor for Sales Floor
Teleperformance
04.2003 - 11.2004
Quality Assurance Supervisor
APAC Customer Services
05.2001 - 03.2003
Manager
Marriott
06.1998 - 04.2001
Associate of Arts - Communications
Dixie State University
GED -
South Summit High School