Kimberlee Hargrove

CVS Pharmacy

Athens, AL

04.2015 - Current

Completed opening and closing duties to facilitate business operations.
Counted cash on hand at shift change and closing to determine shortages or overages and prepare bank deposit statements.
Provided on-the-job training to new staff members.
Communicated clearly with employees regarding job duties, expectations, and policies.
Ordered equipment parts and repair services during equipment breakdown to avoid further delays.
Assisted general manager with operations game plan and company initiatives implementation.
Assisted customers with product selection when needed.
Handled escalated customer concerns and emergencies in absence of manager or supervisor.
Supervised and led employees to maintain productivity and customer service levels.
Complied with company safety procedures, policies and regulations to promote safe working environment.
Assigned tasks to team members based on their strengths and skill sets.
Delegated tasks to multiple employees while maintaining efficient workplace.
Set up and adjusted machines and equipment to produce pre-determined results.
Monitored security and enforced loss prevention strategies during shift.
Served as a role model for other employees by demonstrating professional behavior at all times.
Displayed strong telephone etiquette, effectively handling difficult calls.
Maintained updated knowledge through continuing education and advanced training.