Kimberlee James
Marysville,OH
Summary
Dedicated professional with solid background in high-volume office environments focused on delivering exceptional clerical and operational support for professionals. Upbeat individual with friendly demeanor and sound judgment to handle diverse daily tasks with minimal oversight. Well-versed in managing office supplies, paperwork and project needs. Motivated professional with several years of experience offering office support in industry. Energetic and reputable individual possessing strong work ethic, professional demeanor and superb initiative. Exceptional customer service and decision-making skills. Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience. Experienced in fast-paced environments and adaptable to last-minute changes. Thrives under pressure and consistently earns high marks for work quality and speed.
Overview
19
19
years of professional experience
1
1
Certification
Work History
CEO/Owner
Bronzed on the Glo
Bellefontaine, OH
03.2019 - Current
- Assisted clients with pre-tanning skin care and application of protective barrier cream.
- Provided detailed instructions to clients on proper post-treatment care for optimal tan results.
- Cleaned and sanitized all tanning equipment, tools and surfaces between each client appointment.
- Mixed custom airbrush tanning solutions according to customer's desired shade level.
- Applied sunless tans using a handheld spray gun or an automated spray booth system.
- Performed minor maintenance work such as replacing the filters in the spray gun, cleaning nozzles.
- Educated customers on the benefits of regular use of self-tanner products.
- Created a comfortable atmosphere that put customers at ease during their session.
- Ensured all safety protocols were followed during each session including wearing appropriate PPE.
- Demonstrated knowledge of different types of sunless tanning products available for purchase in salon and spa setting.
- Kept accurate records of services performed and products purchased by clients.
- Adhered to all local laws regarding the operation of a spray tan business.
- Followed company policies and procedures when performing services.
- Promoted additional services or products offered by the salon and spa to increase revenue.
- Routinely checked expiration dates on product containers to ensure quality control standards were met.
- Identified potential problems with equipment or supplies before they became serious issues.
- Provided recommendations for maintaining healthy skin prior to and following treatment sessions.
- Monitored inventory levels of supplies and restocked shelves as needed.
Office Administrator Coordinator
Ohio Environmental Protection Agency
Columbus, OH
10.2015 - 09.2023
- Answering the main phone line for the EPA, and greet visitors
- Locating the right person and transferring calls over
- Making label tags to send mail out
- Collecting and distributing mail accordingly
- Proof read documents and makes corrections before printing final copies of data
- Provided secretarial assistance through routine administrative tasks
- Received in coming calls and routed to appropriate division
- Maintained files, prepared time reports for payroll
- Processed payments, payment card logs, and routed to Fiscal
- Worked in Oaks with vouchers, EDI's, and fiscal work
- Central scheduler for Operations, assisted with motor pool and assigning State cars
- Proficient in Microsoft Office, Excel, PowerPoint, Word and Outlook
- Responsible for ordering and purchasing supplies, faxing and filing paperwork
- Journalize orders for court and prepared documents to send out
- Answered incoming calls, emails and provided customer service to clients.
- Assisted with onboarding of new employees by setting up computer accounts and providing orientation information.
- Scheduled meetings and appointments for the office staff.
- Ordered supplies when needed and maintained inventory records.
- Organized travel arrangements for business trips including flights, hotels, rental cars and other transportation needs.
- Prepared purchase orders, invoices and other financial documents as requested.
- Coordinated events such as conferences, team building activities and holiday parties.
- Developed policies to ensure efficient workflow in the office environment.
- Maintained a filing system for all company documents including contracts, reports and correspondence.
- Created presentations using PowerPoint or other software programs as needed.
- Provided support to executive staff with daily tasks such as scheduling appointments, research projects and coordinating conference calls.
- Managed multiple calendars ensuring accuracy of all scheduled events.
- Processed expense reports for reimbursement purposes.
- Greeted visitors in a professional manner upon arrival at the office.
- Updated contact lists on a regular basis with current client information.
- Monitored employee attendance records on a weekly basis.
- Supported HR functions such as recruiting new hires, conducting background checks and processing paperwork.
- Assisted in training new personnel by providing guidance on office procedures.
- Actively monitored the budget for office expenses to ensure compliance with company policy.
- Communicated regularly with vendors to ensure timely delivery of goods or services ordered.
- Ensured that all safety protocols were followed in accordance with OSHA standards.
- Reviewed documents and obtained additional information to complete accurate paperwork and avoid delays.
- Interacted professionally with customers and inside personnel, answering questions and responding to phone and email inquiries.
- Created memos, letters and other documents, fostering internal and external communication.
- Processed financial documents, contracts, expense reports and invoices.
- Checked figures and postings for correct entry and proper codes.
- Automated office operations by managing client correspondence and data communications.
- Replenished office supplies, placing new orders for restocking to maintain inventory.
- Explained company personnel policies, benefits and procedures to employees or job applicants.
- Coordinated onsite training events with outside vendors and online webinars.
- Filtered emails based on importance and escalated issues to leadership.
- Used specialized accounting software to debit, credit and total accounts on computer spreadsheets and databases.
- Coordinated and directed organization's financial and budget activities to fund operations, maximize investments and increase efficiency.
- Collaborated with administrative support to oversee calendars and prioritize meetings and appointments.
- Managed service agreements and purchase orders to drive budget performance and meet schedule requirements.
- Coordinated with IT department to resolve technical issues and maintain office software updates.
- Consulted with managers to resolve problems relating to employee performance, office equipment and work schedules.
- Computed balances, totals or commissions to support accounting team.
- Guided employees in handling difficult or complex problems.
- Reviewed reports on employee attendance, productivity and effectiveness to evaluate performance.
- Participated in subordinates' tasks to facilitate productivity or help overcome difficulties.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Discussed job performance problems with employees, identifying causes and issues to find solutions.
- Implemented departmental policies and standards in conjunction with management to streamline internal processes.
- Coordinated with other supervisors, combining group efforts to achieve goals.
- Issued work schedules, duty assignments and deadlines for office or administrative staff.
- Resolved customer complaints or answered customers' questions.
- Reviewed employees' work to check adherence to quality standards and proper procedures.
- Interpreted and explained work procedures and policies to brief staff.
- Delegated work to staff, setting priorities and goals.
- Trained employees on best practices and protocols while managing teams to maintain optimal productivity.
- Recommended solutions related to staffing issues and proposed procedural changes to managers.
- Analyzed financial activities of department to share budgetary input with managers.
- Developed work schedules according to budgets and workloads, covering priority tasks.
- Researched and prepared reports required by management or governmental agencies.
Licensed Esthetician
Undertone Beauty Bar
Bellefontaine, OH
02.2021 - 12.2022
- I worked at an upscale salon & spa in Bellefontaine, Ohio as an Esthetician
- I went further with my education and was certified in teeth whitening, Acne coaching, and Body sculpting & Contouring
- I specialized in chemical peel facials, Microdermabrasion facials, and Hydro facials
- One of my most popular service was the body contouring & sculping
- I really have a passion to help others and make them feel beautiful inside and out when they're in my chair
- I'm someone that loves to listen and give the client the results they're looking for.
- Provided customized skin care treatments to clients based on their individual skin type and needs.
- Performed waxing services, including facial hair removal and body waxing.
- Assisted with the development of new spa products and services.
- Demonstrated product knowledge to customers regarding ingredients, benefits, and usage instructions.
- Maintained a clean work environment by sterilizing tools, cleaning surfaces, and disposing of used supplies appropriately.
- Performed light chemical peels to improve the appearance of skin tone and texture.
- Educated clients about proper skincare techniques such as exfoliation, moisturizing, sun protection.
- Conducted consultations with clients to determine their skin care needs and recommend appropriate treatments and products for maximum results.
- Developed marketing strategies for promoting spa services through social media channels.
- Attended industry-related seminars to stay up-to-date on new trends in esthetics.
- Consistently provided exceptional customer service to ensure client satisfaction.
- Monitored inventory levels of spa products and restocked shelves when necessary.
- Recommended at-home skincare regimens tailored to each client's individual needs.
- Kept detailed records of all treatment sessions performed in accordance with state regulations.
- Ensured compliance with safety standards during all procedures.
- Analyzed client's skin using magnifying lamps or other diagnostic equipment.
- Assisted in training new estheticians on proper technique and protocol.
- Maintained professional relationships with vendors by placing orders for supplies as needed.
- Followed protocols for infection control practices such as sanitation and disinfection procedures.
- Provided post-treatment advice for clients related to aftercare maintenance programs.
- Provided excellent customer service and skincare treatments to clients.
- Maintained rigorous standards of sanitation and sterilization as directed by law and spa's policies and procedures.
- Educated clients on skin care procedures and products.
- Promoted skincare products to patients according to specific needs, boosting overall revenue.
- Set up patient rooms and sterilized equipment.
- Meticulously maintained spa appearance and cleanliness.
- Conducted private client consultations.
- Answered multi-line phone, returned clients calls and scheduled appointments.
- Sold salon-exclusive skin care products and encouraged service upgrades.
- Assisted spa in activities such as staff meetings, promotions and housekeeping duties.
- Trained new staff on range of spa services offered.
- Learned new techniques and complete chemical peel processes.
- Instructed clients on how to apply make-up to achieve desired look.
- Scheduled patient consultations and treatments using medical software.
Compliance Services Administrator
JTbates Insurance Group
Remote, Texas
04.2018 - 08.2022
- Monitored budget expenditures and prepared financial reports for review by management.
- Facilitated communication between departments to support project completion and goal achievement.
- Coordinated scheduling and logistics for staff meetings and corporate events.
- Answered incoming calls and responded to customer inquiries.
- Assisted in the development of new administrative systems, procedures and policies.
- Managed office supplies inventory and placed orders when necessary.
- Maintained filing system for important documents such as contracts and invoices.
- Coordinated meetings, conferences, travel arrangements.
- Provided general administrative support to staff members.
- Organized special events such as company parties or trips for employees.
- Prepared reports on various projects for management review.
- Updated databases with new employee information, job changes and terminations.
- Created presentations using Microsoft PowerPoint for senior management team members.
- Performed data entry tasks into computer databases from paper documents.
- Developed spreadsheets to track project progress, budgets and other related data.
- Processed payroll information according to established guidelines.
- Monitored emails, sorted mail and distributed correspondence accordingly.
- Conducted research on requested topics using reliable sources.
- Compiled statistical data from a variety of sources for analysis purposes.
- Supported departmental activities by providing clerical assistance as needed.
- Ensured that all paperwork was completed accurately before submission deadlines.
- Designed forms and templates to streamline workflow processes within the organization.
- Assisted with budget preparation by collecting financial data from departments heads.
- Responded promptly to customer complaints in a professional manner.
- Answered telephones to take messages or redirect calls to appropriate colleagues.
- Improved office organization by developing filing system and customer database protocols.
- Followed up with customer accounts to resolve unpaid or past due accounts.
- Checked office stock to determine supply levels and maintain inventory.
- Monitored payroll, credit card purchases and invoicing to prevent financial errors.
- Processed payroll and managed employee records, ensuring compliance with legal requirements.
- Developed and maintained databases for tracking projects, clients, and financial records.
- Handled correspondence, including drafting emails, memos, and reports for senior management.
- Negotiated contracts with vendors and service providers to optimize costs and efficiency.
- Served as the primary point of contact for external stakeholders, including clients and partners.
- Conducted performance evaluations and recommended training programs for staff development.
- Assisted in the recruitment process, from posting job ads to organizing interviews and onboarding new hires.
- Oversaw inventory management, including ordering office supplies and equipment maintenance.
Assembly Line Worker
Adecco- Honda of America
Marysville, OH
01.2013 - 10.2015
- Work on assembly line back on impanel
- Work with a team of 15 other employees to assemble panel
- Preform my job in an efficient timely manner
- Complete necessary paperwork for stocking parts
- Work on assembly line back in impanel
- Work with a team of 15 other employees to assemble panel
- Preform my job in an efficient timely manner
- Complete necessary paperwork for stocking parts
- Knowledgeable with AF jobs and Honda acronyms
- Worked in varies areas on main line when needed staff
- Familiar with location of parts, Paint, Weld, AF line 1 & 2, Stamping, New Model, Sub-lines
- Inspected vehicles outside at Honda of America lot
- Educated on Honda's policy's
- Assembled components of a variety of products, adhering to production specifications.
- Monitored assembly line operations and identified any issues or problems that arose.
- Inspected finished products for quality assurance purposes.
- Operated machinery such as drills, saws and presses to assemble parts.
- Assisted in the development of new assembly processes and procedures.
- Maintained accurate records of product counts and materials used during assemblies.
- Ensured work areas were kept clean and organized at all times.
- Performed routine maintenance on equipment as necessary.
- Collaborated with other departments to ensure smooth production process flow.
- Provided training and guidance to new employees on proper assembly techniques.
- Loaded raw materials into machines for processing according to instructions provided by supervisors.
- Verified accuracy of assembled parts before moving them down the line for further processing.
- Monitored inventory levels and informed management when additional supplies were needed.
- Adjusted machine settings according to job requirements, ensuring optimal performance.
- Performed troubleshooting activities when malfunctions occurred in order to minimize downtime.
- Reported any safety hazards or defective parts encountered during assembly operations.
- Followed standard operating procedures while performing tasks on the assembly line.
- Communicated effectively with co-workers about production progress throughout shift hours.
- Recognized defective material and reported issues to management.
- Contributed to team-based environment to maintain line productivity and meet expected deadlines.
- Worked quickly and efficiently while maintaining high standards of quality control.
- Completed component assembly with minimal supervision to meet deadlines.
- Completed accurate assembly work by positioning and aligning components.
- Used established assembly instructions to complete jobs.
- Assembled components by examining connections for correct fit, fastening parts and subassemblies.
- Assembled component parts of items and completed hand-finishing of final products.
- Built and packaged products to comply with multiple work orders and deadlines.
- Sorted and placed materials or items on racks, shelves or in bins according to predetermined sequence.
- Inspected finished parts and components to enforce QA standards and uncover defects prior to packaging.
- Boxed, labeled and moved items to keep production lines moving swiftly.
- Placed products in equipment or on work surfaces for further processing, inspecting or wrapping.
- Removed physical refuse and debris and organized tools to maintain safe work environment.
- Inspected and tested final products to verify conformance to established tolerances.
- Resolved assembly problems by altering dimensions to meet specifications.
- Read and interpreted schematics, blueprints and assembly instructions to produce components.
- Used mathematics skills to calculate material consumption, hourly rates, and relevant assembly details.
- Worked through each required task and step in production processes.
- Maintained assembly and production equipment to meet operational goals.
- Packed finished products and prepared for shipment.
- Collaborated with team members to complete demanding projects under tight deadlines.
- Packaged products and double-checked package labels for accuracy.
Universal Worker/ State Tested Nursing Assistant
The Homestead at Logan Acres
Bellefontaine, OH
05.2010 - 01.2013
- Perform nightly patient safety checks for twenty-four assisted living residents
- Responsible for ensuring facility is properly cleaned in accordance with policy on a nightly basis
- Administer medications in accordance with resident medical log
- Assist residents with morning routine such as getting dressed, grooming, and transporting to dining hall
- Complete necessary paperwork such as daily reports, incident reports
- Answer calls and communicating messages to daytime staff
- Perform general office duties such as faxing, copies, filing, record keeping
- Maintain patient confidentiality
- Universal worker- Answering phones, filing, charting residents, pass medications, updating residents
- Typed up weekly assessments, and helped residents with ADL's
Assistant Teacher
Memorial Kidzlink
Marysville, OH
12.2005 - 02.2010
- Answered calls, greet visitors, and scheduled all appointments/meetings
- I'm a hard worker and work well with others
- I complete tasks and job duties in a timely, efficient, and error free way
- Assisted lead teacher to provide basic childcare such as feeding, diapering, bottling
- Designed activities and crafts to perform with the kids
- Maintained safety precautions in the classroom
- Completed ongoing continuing education training related to First-aid, CPR, general daycare services
- Assisted classroom teacher in developing and implementing lesson plans.
- Provided individualized instruction to students who needed additional assistance.
- Supervised small group activities.
- Helped maintain a safe and orderly learning environment.
- Supported student-led discussions and presentations.
- Encouraged positive behavior with rewards and incentives.
- Assessed student progress through observation, testing, and feedback from teachers.
- Collaborated with other staff members to ensure student success.
- Attended faculty meetings as requested by the lead teacher.
- Maintained accurate records of student attendance and grades.
- Created weekly newsletters for parents detailing upcoming events and activities.
- Assisted in planning field trips and special events such as assemblies or performances.
- Provided one-on-one help to struggling students during study hall sessions.
- Organized instructional materials, bulletin boards, displays, and demonstrations.
- Participated in professional development workshops related to teaching strategies.
- Evaluated student work using established criteria.
- Utilized technology such as computers, projectors, iPads. to enhance lessons.
- Facilitated communication between families and school personnel about issues relating to students' academic progress.
- Prepared reports on student performance for administrators.
- Promoted a cooperative learning environment that encourages collaboration among students.
- Maintained safe, educational environment for students during learning and free play time.
- Interacted positively with children to encourage development and involvement in activities, treating each child with dignity and respect.
- Assisted teacher with enrichment activities, correcting papers, or supervising classroom to foster positive learning environment
- Worked with students to reinforce learning of material or skill introduced by teacher.
- Created calm and disciplined classroom environment to improve student focus.
Education
Esthetician License - Beauty
Nancy J Knight School of Nursing
Hilliard, OH04-2020
Licensed practical Nurse - Nursing
Ohio Hi-Point Career Center
12.2010
High School Diploma -
Marysville High School
Marysville, OH01.2007
College Prep in classes -
College prep classes
Marysville, OHSkills
- MICROSOFT OFFICE (15 years)
- MS OFFICE (10 years)
- OUTLOOK (10 years)
- Proofreading
- EDI
- Human Resources
- Payroll
- Quick learner Computer proficient
- Proficiency in Outlook Active Learner
- File/records maintenance Time Management
- Microsoft Office Strong Critical Thinker
- Financial records and processing Results-oriented
- Clerical Support
- Relationship Building
- Calm Under Pressure
- Friendly, Positive Attitude
- Troubleshooting
- Networking
- Google Drive
- Problem-Solving
- Decision-Making
- Task Prioritization
- Project Planning
- Attention to Detail
- Multitasking
- Customer Relations
- Analytical Thinking
- Team building
- [Equipment] operation
- Written Communication
- Time Management
- Good Telephone Etiquette
- Schedule Coordination
- Resource optimization
- Executive Support
- Office Administration
- Financial Oversight
- Timesheet Processing
- Events Coordination
- Program Oversight
- Travel Coordination
- Policy writing
- User access control
- Expense Monitoring
- Information Management
- Project Coordination
- Supplies Ordering
- Customer Service
- Personable and Approachable
- Server performance optimization
- Reporting and documentation
- Equipment Usage Tracking
- Staff Management
- Record preparation
- Financial Leadership
- Budget Management
- Operations Oversight
- Document Management
- Help desk tickets
- Travel Arrangements
- Proposal evaluation
- Multi-Line Phone Systems
- Program Management
- Work Planning and Prioritization
- Continuous Improvement
- Team Collaboration
- Scheduling
- Business Development
- Job Costing
- Multiple Priorities Management
- Stakeholder Relations
- Expense Reporting
- Contract Administration
- Contract Processing
- Deadline Adherence
- Relationship Development
- Project Management
- Network Administration
- Skype
- Meeting facilitation
- Goal Setting
- Office Management
- Documentation And Reporting
- MS Office
Affiliations
- Middle school volleyball coach 2008-2015
- High school volleyball coach 2016-2024
- National club volleyball coach 2020-2024
- Club soccer coach 2020-2023
- Recreational baseball coach 2021-2023
- Traveling
- Teen bible study group
- Volunteer for New path preganacy Care Center
Languages
English
Native/ Bilingual
Spanish
Limited
Certification
- State Tested Nurses License 2009
- Licensed Practical Nurse 2010
- Licensed Esthetician 2020
References
References available upon request.
Timeline
Licensed Esthetician
Undertone Beauty Bar
02.2021 - 12.2022
CEO/Owner
Bronzed on the Glo
03.2019 - Current
Compliance Services Administrator
JTbates Insurance Group
04.2018 - 08.2022
Office Administrator Coordinator
Ohio Environmental Protection Agency
10.2015 - 09.2023
Assembly Line Worker
Adecco- Honda of America
01.2013 - 10.2015
Universal Worker/ State Tested Nursing Assistant
The Homestead at Logan Acres
05.2010 - 01.2013
Assistant Teacher
Memorial Kidzlink
12.2005 - 02.2010
Esthetician License - Beauty
Nancy J Knight School of Nursing
Licensed practical Nurse - Nursing
Ohio Hi-Point Career Center
High School Diploma -
Marysville High School
College Prep in classes -
College prep classes