Kimberlee Jenkins
Waterbury,CT
Summary
Dedicated administrative professional with successful experience in fast-paced office settings. Hardworking team player with expertise in completing various clerical tasks and offering staff support. Responsible, punctual and productive professional when working with little to no supervision. Motivated professional with extensive experience in customer service, sales and administrative tasks. Enthusiastic Administrative Assistant with expertise in anticipating professional needs and proactively identifying and resolving problems. Bringing proven to promote organization and availability through effective schedule development. Excellent customer service and conflict management skills.
Overview
18
18
years of professional experience
Work History
Administrative Assistant
Windsor High School
2022.08 - Current
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Restocked supplies and placed purchase orders to maintain adequate stock levels.
- Executed record filing system to improve document organization and management.
- Scheduled office meetings and client appointments for staff teams.
- Created and maintained databases to track and record customer data.
- Developed and updated spreadsheets and databases to track, analyze, and report on performance and sales data.
- Coordinated and scheduled meetings and conference calls to optimize scheduling of senior staff.
- Assisted development and implementation of new administrative procedures.
Customer Service Representative
Eversource Aka Northeast Utilities
2012.02 - 2022.08
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Offered advice and assistance to customers, paying attention to special needs.
HR Assistant
The Hartford
2005.09 - 2007.05
- Documented human resources records and maintained confidentiality of sensitive personal information.
- Responded to inquiries by answering telephone calls, in-person questions and emails.
- Updated Human Resources Information System (HRIS) database, maintained data accuracy and assisted with system changes.
- Maintained office supplies, distributed mail and processed invoices for payment.
- Oversaw and managed hiring process and assisted human resources.
- Coordinated and set up meeting materials, presentations and audiovisual systems.
Education
Certificate - Human Resources Management
Post University
Waterbury, CTBusiness Administration And Management
University of Pittsburgh - Bradford
Bradford, PABusiness Administration And Management
University of Phoenix
OnlineSkills
- YouTube
- Adobe Systems Adobe Acrobat
- Database Organization
- Citrix
- Grammar
- Microsoft Outlook
- Business Correspondence
- IBM Notes
- Excel Spreadsheets
- Records Management Systems
- McAfee
- Employee Training
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
There’s no reality except the one contained within us. That’s why so many people live an unreal life. They take images outside them for reality and never allow the world within them to assert itself.
Hermann Hesse
Timeline
Administrative Assistant
Windsor High School
2022.08 - Current
Customer Service Representative
Eversource Aka Northeast Utilities
2012.02 - 2022.08
HR Assistant
The Hartford
2005.09 - 2007.05
Certificate - Human Resources Management
Post University
Business Administration And Management
University of Pittsburgh - Bradford
Business Administration And Management
University of Phoenix
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