Summary
Overview
Work History
Education
Skills
Timeline
Generic
Kimberlee Lacey

Kimberlee Lacey

Customer service/ Management
Greenwood Village,CO

Summary

Self-motivated Guest Service Representative, highly experienced in guest services. Pleasant personality coupled with talents in customer relations, recordkeeping and problem-solving. Outgoing when greeting and communicating with others to maintain positive atmosphere.

Overview

23
23
years of professional experience

Work History

Guest Service Representative

UpTown Suites
Centennial, CO
11.2023 - Current
  • Greeted guests and provided information regarding hotel services, amenities, and local attractions.
  • Verified reservations by phone or in person.
  • Assisted guests with check-ins and check-outs in a timely manner.
  • Provided assistance to guests throughout their stay.
  • Resolved guest complaints in a professional manner.
  • Processed payments for room charges, taxes, and other incidentals as required.
  • Maintained accurate records of all transactions within the hotel software system.
  • Answered incoming calls from guests seeking reservations or general information.
  • Responded promptly to inquiries regarding availability of rooms and rates.
  • Performed daily cashiering duties including balancing accounts at end of shift.
  • Maintained cleanliness of lobby area and front desk counter.
  • Monitored security cameras to ensure safety of customers and staff.
  • Ensured compliance with hotel policies and procedures.
  • Provided guidance to new team members on how to perform tasks correctly.
  • Promoted high level of guest satisfaction through genuine, enthusiastic and friendly interactions.

Store Manager in Training

Lamars Donuts
Aurora, CO
08.2023 - 11.2023
  • Supervised staff of up to 10 employees and conducted performance reviews.
  • Assisted in recruiting, hiring, training, and developing new team members.
  • Scheduled employee shifts to optimize sales productivity and minimize labor costs.
  • Processed daily cash deposits, reconciled discrepancies, and tracked financial data.
  • Addressed customer complaints in a timely manner to maintain positive relationships.
  • Resolved conflicts between employees or customers in a professional manner.
  • Maintained cleanliness standards throughout the store by delegating duties among staff members.
  • Provided feedback on customer service performance of store associates.
  • Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.

Personal Driver

Uber And Lyft
Denver, CO
04.2021 - 12.2022
  • Assisted passengers with loading and unloading luggage.
  • Provided transportation for passengers to their desired destinations in a timely manner.
  • Ensured vehicle was clean, presentable, and fully fueled at all times.
  • Monitored traffic conditions to determine optimal travel routes.
  • Maintained accurate records of daily pick-ups and drop-offs.
  • Communicated effectively with customers to ensure satisfaction with services provided.
  • Adhered to all applicable laws and regulations while operating the vehicle.
  • Conducted pre-trip inspections of vehicle prior to departure from office or home base location.
  • Displayed courteous behavior when interacting with customers or other drivers on the road.
  • Utilized GPS navigation systems to plan efficient routes for passenger pickups and drop offs.

Care Giver

All the Comfort of Home
Denver, CO
09.2017 - 04.2022
  • Assisted elderly clients with activities of daily living such as bathing, dressing and grooming.
  • Provided companionship for elderly clients by engaging in conversation and participating in recreational activities.
  • Transported clients to doctor appointments and other errands using wheelchair accessible vehicles.
  • Prepared meals according to dietary requirements and assisted with feeding when necessary.
  • Maintained accurate records of services provided, changes in client condition, medications administered and other pertinent information.
  • Accompanied clients to social events such as movies or plays.
  • Assisted with ambulation by providing support during transfers from bed to chair or wheelchair.
  • Helped maintain the safety of the client's environment by removing hazards such as rugs or furniture that could cause falls.
  • Assured proper nutrition by preparing meals, grocery shopping and monitoring food consumption levels.
  • Encouraged independence while promoting self-care skills such as bathing, grooming and toileting needs.
  • Provided emotional support for clients who were experiencing depression or anxiety due to their illness or disability.
  • Performed light housekeeping tasks related to the client's care such as laundry and changing linens.
  • Ensured compliance with all applicable laws, regulations and standards governing home health care services.
  • Respected the rights of each individual client while maintaining confidentiality of all personal information.
  • Observed changes in behavior or physical condition that may require medical attention and reported them promptly to supervisor.
  • Supported bathing, dressing and personal care needs.
  • Maintained clean and well-organized environment for client happiness and safety.
  • Improved patient outlook and daily living through compassionate care.
  • Laundered clothing and bedding to prevent infection.

Warehouse Manager

Trinity Services
Denver, CO
03.2013 - 04.2017
  • Coordinated and monitored the receipt, storage, and dispatch of goods within the warehouse.
  • Ensured that all orders were accurately fulfilled in a timely manner.
  • Utilized inventory management software to track stock levels and maintain accurate records.
  • Developed strategies to optimize workflow processes in order to maximize productivity.
  • Monitored staff performance, identified areas for improvement, and provided training as needed.
  • Maintained up-to-date knowledge of safety regulations and ensured compliance with them at all times.
  • Assisted in recruiting, hiring, onboarding, and managing warehouse personnel.
  • Resolved customer complaints related to product quality or delivery issues.
  • Organized regular cycle counts of physical inventory to ensure accuracy of system data.
  • Conducted periodic audits of the warehouse environment to identify any potential hazards or risks.

Office Manager

Extreme Auto
Englewood, CO
01.2001 - 12.2012
  • Developed and implemented office policies and procedures.
  • Assisted with the preparation of budgets, forecasts and financial statements.
  • Supervised staff members, organized schedules and delegated tasks.
  • Maintained filing system for records, correspondence and other documents.
  • Ordered supplies and equipment to maintain adequate inventory levels.
  • Created spreadsheets in Excel to track data such as vacation requests, sick days .
  • Answered phone calls, responded to emails, routed mail and coordinated courier services.
  • Resolved customer inquiries in a timely manner while maintaining positive relationships with clients.
  • Processed payroll accurately ensuring all employees were paid on time.
  • Managed front desk operations including greeting visitors, answering questions or directing them to appropriate personnel.
  • Tracked invoices and payments to ensure accuracy of accounts receivable and payable information.
  • Performed general bookkeeping duties such as reconciling bank statements and creating journal entries.
  • Ensured compliance with applicable laws regarding employment practices.
  • Reviewed contracts for accuracy prior to signing off on behalf of the company.
  • Monitored payments due from clients and promptly contacted clients with past due payments.
  • Reviewed files and records to obtain information and respond to requests.
  • Used judgment and initiative in handling confidential matters and requests.

Education

Some College (No Degree) - Small Business Operations

Red Rocks Community College
Denver, CO

Skills

  • Greeting Customers
  • Knowledge Of Local Attractions
  • Guest Reception
  • Hotel Services And Hospitality
  • Guest Engagement And Assistance
  • Problem-Solving Skills
  • Customer Rapport

Timeline

Guest Service Representative

UpTown Suites
11.2023 - Current

Store Manager in Training

Lamars Donuts
08.2023 - 11.2023

Personal Driver

Uber And Lyft
04.2021 - 12.2022

Care Giver

All the Comfort of Home
09.2017 - 04.2022

Warehouse Manager

Trinity Services
03.2013 - 04.2017

Office Manager

Extreme Auto
01.2001 - 12.2012

Some College (No Degree) - Small Business Operations

Red Rocks Community College

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Kimberlee LaceyCustomer service/ Management