Summary
Overview
Work History
Education
Skills
Certification
Awards
Timeline
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Kimberlee Leidich

Damascus,MD

Summary

Results-driven healthcare management professional and Military Veteran with an active Secret Clearance and 9+ years of proven experience in the United States Navy. Extensive experience overseeing clinic operations, optimizing staff scheduling, and ensuring regulatory compliance. Proven expertise in managing patient referrals and transitioning to electronic health records, enhancing operational efficiency and clinic readiness. Demonstrates strong leadership and strategic planning abilities, effectively managing large budgets and inventories while leading staff training and development initiatives. Committed to improving patient care and achieving operational excellence through effective management and resource allocation in dynamic healthcare settings. Recipient of multiple awards for outstanding performance and professionalism. Career supported by a Master of Science, International Relations and Bachelors of Arts, History.


Overview

9
9
years of professional experience
1
1
Certification

Work History

Hospital Corpsman Second Class

United States Navy, USN
06.2022 - 07.2025
  • Updated medical records in EMR system and double-checked data for accuracy.
  • Collaborated with medical doctors and other healthcare professionals.
  • Maintained accurate records on in-progress and completed referrals, ensuring full data integrity throughout process.
  • Scheduled appointments with specialists on behalf of clients.
  • Facilitated referrals to other healthcare providers and resources to bridge service gaps.
  • Assisted with completion of referral forms and verified data accuracy and completion
  • Developed and maintained strong working relationship with referral sources to streamline processing.
  • Established and maintained effective communication with staff, physicians and community organizations to promote high quality patient care.
  • Developed and updated policies and procedures, maintaining compliance with guidelines relating to HIPAA, benefits administration and general liability.
  • Spearheaded and implemented new projects to expand scope of engagement, improved clinic efficiency by 20% and reduced referral delays.
  • Instructed all staff members on proper safe handling of records on digital and paper records. Efforts led to 100% compliance with CUI policy.
  • Responds to all record requests from outside clinics, ensuring records are maintained, shipped, and archived following all record management procedures and policies.
  • Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
  • Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
  • Resolved customer issues quickly and notified supervisor immediately when problems escalated.
  • Completed data entry and filing to keep records updated for easy retrieval.
  • Trained staff on operating procedures and company services.

Hospital Corpsman Third Class/Records Supervisor

United States Navy, USN
01.2020 - 06.2022
  • Conducted patient intake and triage procedures.
  • Performed document reproduction, printing documents from electronic sources such as email attachments, PDF files and cloud storage.
  • Managed file archival and information retrievals.
  • Directed the transition from paper to electronic health records for all patients, ensuring 100% accuracy and compliance with healthcare regulations while training staff on new record-keeping software.
  • Led equal opportunity initiatives by addressing employee concerns and conducting focus groups to ensure adherence to Equal Opportunity policies.
  • Analyzed data recovered from the focus groups to determine the best course of action to improve department transparency and compliance.
  • · Managed the inventory and budget management of $3M in dental equipment and supplies, maintaining a 130K budget across 3 departments and ensuring operational efficiency during clinic renovations.
  • · During the clinic renovations, I collaborated with teams to identify and resolve critical issues, demonstrating a meticulous eye for detail. Effectively coordinated with the leadership of the Presidio of Monterey Army dental clinic to plan the logistics of moving patient care and supplies to separate areas. Efforts led to no disruption of services.
  • · Led the infection control program by training staff on safety protocols and maintaining compliance logs, which resulted in zero health violations during inspections and ensured a safe clinic environment.
  • Created, prepared, and delivered reports to various departments.
  • Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
  • Implemented and developed customer service training processes.
  • Investigated and resolved customer inquiries and complaints quickly.
  • Trained new personnel regarding company operations, policies and services.


Hospital Corpsman Third Class

United States Navy, USN
11.2016 - 12.2019
  • Provided emergency medical care and conducted dental exams and interviews to gain medical history and relevant health data.
  • Provided leadership, delegation, and exceptional medical service in high-pressure situations.
  • Rendered emergency medical treatment and administered immunization programs.
  • Led training initiatives for staff on compliance and record-keeping procedures, which enhanced operational readiness and ensured strict adherence to regulatory standards.
  • Coordinated and supervised clinic staff, managed scheduling and workflow, ensured compliance with regulations, and oversaw daily operations to maintain high patient care and clinic efficiency standards.
  • Ensured 100% compliance in maintaining and updating personnel records by conducting quarterly audits, which identified discrepancies and improved record accuracy.
  • Maintained operational organization by ensuring equipment functionality, inventory levels and employee medical training.
  • Supervised operations staff and kept employees compliant with company policies and procedures.
  • Directed initiatives to improve work environment, company culture or overall business strategy.
  • Trained and guided team members to maintain high productivity and performance metrics.
  • Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.

Education

Master of Science - International Relations

Liberty University
Lynchburg, VA
05-2024

Bachelor of Arts - History

National University
La Jolla, CA
05-2022

Skills

  • HIPAA compliance
  • Research
  • Data Analysis Tracking
  • Administrative Support
  • Compliance monitoring
  • Electronic records management
  • Strategic Planning
  • Analytical skills
  • Operational Efficiency
  • Written communication
  • Team collaboration
  • Records management

Certification

American Red Cross Basic Life Support Certified


Lean Six Sigma Yellow Belt

Awards

Navy and Marine Corps Achievement Medal (2)

Army Commendation Medal

Global War on Terrorism Service Medal

Good Conduct Medal (3)

Timeline

Hospital Corpsman Second Class

United States Navy, USN
06.2022 - 07.2025

Hospital Corpsman Third Class/Records Supervisor

United States Navy, USN
01.2020 - 06.2022

Hospital Corpsman Third Class

United States Navy, USN
11.2016 - 12.2019

Master of Science - International Relations

Liberty University

Bachelor of Arts - History

National University

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