Kimberlee Mainor

• Managed MR requests, insurance follow-ups, bad debt payment reports, proposals, insurance verification, posting payments, and payment batches for anesthesia billing for about 40 different facilities.

Maintained confidentiality of all medical records and sensitive information to comply with HIPAA regulations.

Processed medical records requests from outside providers according to facility, state, and federal laws.

Scanned medical records in digital format for easy retrieval and accessibility.

Maintained patient records systems by archiving, scanning, and indexing important documents and files.

Was a temporary catering assistant through the holidays of Thanksgiving to Valentines Day.

Provided friendly, courteous service while delivering catered food and supplies to facilities for on-time set-up.

Followed food safety practices and sanitation guidelines to promote cleanliness and team efficiency.

Helped chefs prepare and present food to event guests with strong attention to detail and presentation.

Opening and closing manager, going over daily floor plans changing the floor as needed, changing sales in the store, keeping track of the stores daily sales plan and planning the net sales strategy.

Handles customer relations issues, enabling quick resolution, and client satisfaction.

• Conducted team meetings to reinforce goals and objectives and set clear expectations about policies and procedures.
• Coached and counseled sales personnel, assisting with individual selling efforts and helping sales representatives reach targets.
• Maintained relationships with customers and found new ones by identifying needs and offering appropriate services.
• Coached employees in successful selling methods and encouraged cross-selling to drive revenue.
• Grew sales and boosted profits, applying proactive management strategies and enhancing sales training.

• Trained servers on order management, food service quality and how to build rapport with guests.
• Welcomed and greeted guests before presenting special menu items to clients.
• Led team of servers to consistently meet customer service and sales targets.
• Handled guest complaints in positively and offered appreciation tokens to build customer loyalty.

• Maintained high standards of customer service by building relationships with clients.
• Processed eligibility and benefits verification and authorization requests.
• Maintained confidentiality of patient finances, records, and health statuses.
• Resolved discrepancies in insurance payments by collaborating with carriers.

• Trained and supervised team of customer service representatives in providing quality service to customers.
• Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
• Resolved product or service problems by clarifying customer's complaint, determining cause of problem and selecting best solution to solve problem.
• Conducted regular staff meetings to discuss customer service issues and potential solutions.

• Executed new loans as well as loan renewals, , provided excellent customer service; accepted payments on customers loans; processed forms and applications; handled office filing, records, and company correspondence; kept records of customer transactions
• Verified customers information as was given
• Called on defaulted loans.