Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Languages
Timeline
Generic
Kimberlee Marquez Pion

Kimberlee Marquez Pion

Dumont,NJ

Summary

Organized and dedicated Administrative Assistant with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments.


Goal-oriented individual versed in greeting high-volume of customers and recommending merchandise based on individual requirements. Skilled at creating displays to promote higher sales, completing cash register transactions and maintaining accurate records of all transactions.

Overview

3
3
years of professional experience
1
1
Certification

Work History

Secretary

L Gil Sod
07.2023 - 08.2024
  • Handled sensitive information discreetly, maintaining confidentiality when managing personnel files or financial data.
  • Answered multi-line phone system and enthusiastically greeted callers.
  • Maintained daily report documents, memos and invoices.
  • Scheduled appointments and conducted follow-up calls to clients.
  • Entered data into system and updated customer contacts with information to keep records current.
  • Responded to emails and other correspondence to facilitate communication and enhance business processes.
  • Provided comprehensive support to new staff, facilitating faster integration into team.

Call Center Representative

Mid Atlantic Finance Company
02.2022 - 05.2023
  • Managed high call volumes while providing exceptional customer support and maintaining professional composure.
  • Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.
  • Mastered multiple software systems for seamless navigation during calls, improving efficiency and reducing hold times for customers.
  • Enhanced customer satisfaction by efficiently addressing and resolving inquiries in a timely manner.
  • Established trust with clients by accurately addressing their concerns and offering appropriate resolutions based on their needs.
  • Delivered prompt service to prioritize customer needs.

Sales Associate

Bath and Body Work
02.2021 - 01.2022
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Built relationships with customers to encourage repeat business.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Prepared merchandise for sales floor by pricing or tagging.
  • Answered customer questions about sizing, accessories, and merchandise care.

Education

High School Diploma -

Dickinson High School
Jersey City, NJ
06-2015

Skills

  • Customer Service
  • Verbal and written communication
  • Office Administration
  • Organization
  • Keyboarding skills
  • Appointment Scheduling
  • File Management
  • Sales Support
  • Multi-Line Phone Systems
  • Supply Restocking
  • Phone reception
  • Letter writing

Accomplishments

  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Resolved product issue through consumer testing.

Certification

  • Certified Phlebotomy Technician (CPT) - National Healthcareer Association (NHA).
  • CPR/AED Certification

Languages

Spanish
Full Professional
English
Full Professional

Timeline

Secretary

L Gil Sod
07.2023 - 08.2024

Call Center Representative

Mid Atlantic Finance Company
02.2022 - 05.2023

Sales Associate

Bath and Body Work
02.2021 - 01.2022

High School Diploma -

Dickinson High School

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Kimberlee Marquez Pion