Summary
Education
Work History
Skills
Overview
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KIMBERLEE MAXWELL

Milton,USA

Summary

Resourceful IT professional with strong analytical and organizational capabilities, demonstrated through successful hardware migration management, cross-functional collaboration, and deadline-driven project execution. Expertly coordinated engineering and infrastructure resources for complex hardware migration projects, ensuring seamless transitions from legacy systems to new platforms. Orchestrated effective meetings that consistently achieved project objectives and deadlines through skillful collaboration with both technical and non-technical stakeholders. Results-driven and collaborative it project manager offering several years' experience in managing assets, mitigating risks and overseeing projects. Creative and focused with the dedication and fortitude to deliver exceptional and efficient work. Bringing an excellent attention to detail, organized nature and dedication to continuous process improvement.

Education

Associate of Arts (AA) - Liberal Arts

Spokane Community College
Spokane, WA

Work History

IT Project Management Advisor

The Cigna Group/Evernorth
Bloomfield, CT
05.2022 - Current
  • Managed the Blade Refresh track, developed immense communication, negotiated, and coordinated between cross technical teams.
  • Met with team members once a week to go over any issues or roadblocks.
  • Developed spreadsheets, organized calls and delivered numbers for weekly team meetings.
  • Updated Jira stories and managed Jira Boards.
  • Organized and implemented critical production and non-production changes.
  • The goal is to get outdated hardware and maintenance plans to save thousands of dollars for the company.
  • Managed two move-to-center projects. Payor Solutions and Silverton.
  • Worked with Align to organize migrations, architectural designs, capacity and storage needs for the data center.
  • Created changes and organized resources to be available when needed.
  • Worked with Linux, Windows, Oracle and SQL Database servers.
  • Partnered with application owners impacted by the downtime of servers.
  • Organized and presented new Scope for 2024 and 2025.
  • Worked with compacity, storage and engineering resources to optimize the best hardware for our needs.
  • Managed budget and purchasing requests to make sure we were staying within scope.

Project Follow-up Manager

Commercial Fire
Jacksonville, FL
05.2018 - 09.2022
  • Worked with project owners and end users to prioritize feature development and enhancements based on critical paths and business needs.
  • Managed all west coast inbound and outbound affiliate calls.
  • Implemented critical and level one ticket processes to address issues within 24 to 48 hours.
  • Raising our ticket completion to over 90% completion.
  • Oversaw multiple accounts and worked diligently to meet and exceed performance goals.
  • Made outbound calls to clients and was point of contact for all west coast inbound calls.
  • Monitored overdue accounts using automated information systems.
  • Reached out for collection of payment.
  • Organizing vendor meets between service providers.
  • Scheduling appointments with customers and affiliates daily.
  • Taking calls and resolving issues with my service providers and customers.
  • Keep accurate records pertaining to inventory and account notes, documenting any contract updates and renewals.
  • Built and maintained productive relationships with customers and internal partners.

Project Manager

Trane Technologies
Raleigh, NC
09.2022 - 03.2022
  • Oversaw projects for the Residential HVAC and Supply Marketing team.
  • Created project plans with established timelines, assigned to appropriate teams and managed workflow throughout Wrike and Salesforce.
  • Provided general administrative support including monitoring calendar, setting up meetings, making travel and/or meeting arrangements, entering time, and filing expense reports when needed.
  • As a committee member of the Trade Warrior Program, assisted soldiers transitioning from the Army to a new career as an HVAC Technician.
  • Managed calls with dealers to join this impactful program creating more job opportunities for successful job matching.
  • Completed a refresh of the Elite Dealer Marketing Sales Plan for 2023.
  • This handbook is used by all dealer and sales staff.
  • Researched and evaluated new software that our RHVAC Dealers grow the business.
  • Attended team meetings and collaborated on innovative ideas that helped Elite Dealers.
  • Integral part of the Elite Trade Competition marketing team, bringing attention to the HVAC industry.
  • Organized booth, brochures, marketing and travel of all Trane contestants.
  • Made changes to project scope and cost, implementing the most effective change management processes.

Project/Customer Service Manager

101 Mobility
Bensalem, PA
05.2016 - 02.2018
  • Handled customer intake, initial product sales coordination of installations.
  • Oversaw multiple accounts and worked diligently to meet and exceed performance goals.
  • Managed service department scheduling and troubleshooting of product issues.
  • Collaborated directly with the marketing team to refocus client outreach, increasing qualified inbound account leads.
  • Coordinated installations/service calls for six techs.
  • Completed projects and organized all meetings promptly.
  • Coordinated sales staff schedules and appointments.
  • Was point of contact with all service calls for troubleshooting issues.
  • Reached out to customers to follow up with any further needs or issues.
  • Reviewed inventory levels and ordered supplies to keep products in stock.
  • Demonstrated excellent communication skills in resolving product and consumer complaints.
  • Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.

SMS, Project Coordinator

AAI Pharma Analytical Services
Edison, NJ

Project Coordinator

Innovate Washington
Spokane, WA

Skills

  • Office Management
  • Report and Document Preparation
  • Records Management
  • Sales Support
  • Event Planning
  • Account Development
  • Building strategic connections
  • Maintaining hardware systems
  • System hardware upgrades
  • Experience in VMware migration
  • Collaboration with application owners
  • Staff Development
  • Training facilitation skills
  • Salesforce platform knowledge
  • Inventory Management
  • Scrum team facilitation
  • Database management
  • Call management
  • Effective customer communication
  • Appointment coordination
  • Project Development and Lifecycle
  • Order Management
  • Change Management
  • Jira task tracking
  • Proficient in Word
  • Excel spreadsheet management
  • Calendar scheduling
  • Understanding of compliance standards
  • Stakeholder relationship management

Overview

9
9
years of professional experience

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KIMBERLEE MAXWELL