Summary
Overview
Work History
Education
Skills
Affiliations
Languages
Certification
Accomplishments
References
Timeline
Generic

Kimberlee Ogden

Palmyra,IN

Summary

Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience.

Overview

10
10
years of professional experience
1
1
Certification

Work History

PTF Clerk

USPS
Crandall, IN
06.2018 - Current
  • Provided excellent customer service at all times by addressing individual needs promptly and courteously.
  • Operated mail processing equipment and manually sorted mail.
  • Processed payments and handled cash using point of sale (POS) computer system.
  • Help customers fill out change of address forms and reports for lost or stolen mail.
  • Supported shipping and receiving needs by loading and unloading transportation vehicles and containers.
  • Sold stamps, tracking services and insurance to customers.
  • Weighed parcels, calculating costs based on type, total weight and final destination.
  • Answered customer inquiries via phone or email in a timely manner, providing accurate information as needed.

Medical Front Office Supervisor

New Albany Oral Surgery
New Albany, IN
02.2015 - 06.2018
  • Provided customer service to patients by addressing inquiries, concerns, and complaints in a timely manner.
  • Scheduled appointments for patients in accordance with office guidelines.
  • Facilitated smooth communication between medical staff and patients via phone or email.
  • Supervised and managed all front office staff, including hiring and training new employees.
  • Resolved billing issues with insurance companies or other third-party payers as needed.
  • Processed payments from patients for services rendered by the practice.
  • Tracked patient satisfaction surveys to assess quality of care provided by physicians.
  • Created weekly schedules for front office staff members based on expected volume of visitors.
  • Issued work schedules, duty assignments and deadlines for office or administrative staff.

Call Center Supervisor

French Lick Resort and Casino
French Lick, IN
03.2014 - 01.2015
  • Provided guidance, training, coaching and mentoring to call center team members.
  • Monitored calls for quality assurance purposes.
  • Conducted performance reviews of call center staff and documented results.
  • Implemented strategies to improve customer satisfaction levels.
  • Resolved escalated customer complaints in a timely manner.
  • Reviewed daily reports on call volume, sales, abandoned calls and other statistics.
  • Investigated difficult or complex inquiries from customers.
  • Performed root cause analysis to identify opportunities for improvement in operations.
  • Collaborated with other departments to develop solutions for customer needs.
  • Trained and supervised new employees to promote overall team productivity and consistent service.

Education

Associate of Applied Science - Medical Assisting

Spencerian College - Louisville
Louisville, KY
05.2009

Skills

  • Production Goal Setting
  • Computer Savvy
  • Distribution Services
  • Retail Sales
  • Service-Oriented
  • Problem-Solving Skills
  • Verbal/Written Communication
  • Strong Organization Skills
  • Staff Development

Affiliations

  • I enjoy being a mother to three amazing little girls and teaching them about a strong work ethic
  • I enjoy teaching American Sign Language in my spare time in order to educate my community on how to communicate with the hearing impaired
  • I enjoy spending time out on the farm and being a barnyard mama to my animal crew
  • I enjoy traveling and experiencing new adventures to be able to spend fun time with my girls

Languages

ASL
Professional

Certification

CPR Certified

Accomplishments

  • Customer Service Award 2022 and 2023

References

References available upon request.

Timeline

PTF Clerk

USPS
06.2018 - Current

Medical Front Office Supervisor

New Albany Oral Surgery
02.2015 - 06.2018

Call Center Supervisor

French Lick Resort and Casino
03.2014 - 01.2015

Associate of Applied Science - Medical Assisting

Spencerian College - Louisville

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Kimberlee Ogden