Kimberlee Oseles
Naples
Summary
Dedicated and adaptable professional with a proactive attitude and the ability to learn quickly. Strong work ethic and effective communication skills. Eager to contribute to a dynamic team and support organizational goals.
Overview
11
11
years of professional experience
Work History
Brand Ambassador & Key Holder
David Yurman
Naples
04.2023 - Current
- 4+ million in annual sales per year
- Recommended, selected and helped locate merchandise based on guest needs and desires.
- Organized and carried out promotional events, set up, and tore down event sites and interacted with customers.
- Increased sales and brand awareness through face-to-face marketing.
- Built lasting relationships with customers by delivering first-call resolution.
- Cultivated brand loyalty by building relationships with key customers.
- Assisted in organizing community outreach initiatives to enhance brand visibility.
- Managed inventory of promotional materials for events and campaigns.
- Promoted positive company image through superior customer service experiences.
Fine Jewelry Sales Associate
Saks Fifth Avenue
Naples
11.2022 - 05.2023
- Educated clients on jewelry care and maintenance for long-term satisfaction.
- Processed transactions accurately using point-of-sale systems and cash handling procedures.
- Maintained an organized display of merchandise to enhance customer experience.
- Conducted inventory checks to ensure stock levels met customer demand consistently.
- Utilized social media platforms to promote products and services.
- Resolved customer complaints in an efficient and courteous manner.
Executive Office Manager & Assistant to SVP
Saks Fifth Avenue
Naples
01.2022 - 02.2023
- Managed daily office operations and administrative functions for executive team.
- Coordinated schedules, meetings, and travel arrangements for senior executives.
- Oversaw office supply inventory and procurement processes to maintain functionality.
- Developed and implemented office policies to improve workflow efficiency.
- Facilitated communication between departments to support project initiatives.
- Trained and mentored junior staff on administrative best practices.
- Organized company events and meetings to enhance team collaboration.
- Maintained confidential documents and records in compliance with company standards.
- Maintained an organized filing system for easy retrieval of documents when needed.
- Assisted with the preparation of presentations for executive team meetings.
- Greeted visitors upon arrival at the office; scheduled appointments; arranged refreshments for visitors when necessary.
- Created and distributed agendas prior to executive staff meetings.
- Prepared expense reports and maintained budget records.
Specialized Operations Associate for High End Jewelry and Luxury Watches
Saks Fifth Avenue
Naples
08.2021 - 01.2022
- Intake, Inspect and authorize all incoming Jewelry from vendors, store, and clients
- Inspect, authorize, and facilitate all outgoing jewelry to Vendors, stores, and clients
- Assist management and high dollar selling associates sell/show jewelry
- Act as main associate to facilitate all movement with merchandise kept in safe
- Assist in all special client request/issue, repairs, and special orders
- Plan, schedule and execute trunk shows
- Maintain visual merchandising within the cases/product placement
Customer Service Expert
Hyde Park Jewelers
10.2020 - 02.2021
- Position is very diverse and attains many responsibilities and knowledge.
- In close vendor contact for repair/servicing of timepieces/jewelry, assessing estimates and advanced problem solving. Responsible for the contact between vendor/jeweler and client on proceeding with varying types of issues within jewelry/timepiece. Brands most commonly working with but not limited to: Rolex - Patek Pillipe - Chanel - Cartier - Panerai - Jager Lecoultre - Tag heuer - Omega - Breitling - Baume Mercier
- Intake repairs from all Hyde Park stores in and out of state and coordinate with shipping department
- Assessing jewelry needing repair and providing estimate/cost/timeframe to clients
- Knowledge of metals, stones, and general jewelry design, able to assess repairs needed
- Data entry for all incoming repairs (In-house and vendor repair, timepieces and fine jewelry)
- Assisting the sales and management team in watch strap/bracelet sizing/changing
- Ability to order parts, links, and watch straps/bracelets for all major watch brands listed above
- Work closely with the Jewelry Designer in the workflow of getting all customs to client
- Advanced problem solving benefiting client while being efficient with time and cost while following policy/procedure
Breitling, Omega and Roberto Coin Specialist
Hyde Park Jewelers
06.2020 - 10.2020
- Received training certification for Breitling and Omega Timepieces
- Assisted in opening new Omega boutique
Luxury Clean Beauty Advisor
Aillea (Larimer and Cherry Creek)
06.2019 - 06.2020
- Knowledge and understanding of clean beauty products
- Educating clients in toxic free products
- Assess skin conditions and provide correct treatments
- Makeup application
- Hosting popups, events, and spa parties
- Key holder
Personal Assistant
Self Employed
07.2017 - 05.2020
- Coordinate appointments for personal & business reasons
- Facilitate travel plans between homes
- Effectively maintain precision of business projects working under time constraints
- Maintain relations between many industry professionals
- Make executive decisions when needed and taken responsibility to problem solve
Luxury Jewelry Sales Associate
John Atencio Goldsmith
08.2016 - 07.2017
- Display merchandise in a visually appealing way
- Assisting customers with purchases, repairs and cleaning of jewelry
- Assist customers in designing custom jewelry
- General knowledge on how jewelry is made
- Extensive knowledge on different metals, gemstones and diamonds
- Filing / organizing paperwork / operation of store
- Extensive computer use and general office duties
- Maintain long term relations with clients, gem cutters, diamond vendors, and business professionals
- Inventory control and data entry
- Open and close store
- Key holder
Sales Consultant
Kay Jewelers, Cherry Creek CO
03.2015 - 08.2016
- Set up/take down merchandise as well as opening and closing store
- General cleaning
- Assisting customers with purchases, returns, special orders, repairs, inspections and cleaning of jewelry
- Filing paperwork and organization
- Basic computer use light office work
- Key holder
Education
Bachelor - Fashion Design
The Art Institute of Colorado
Denver, CO01.2019
High School -
Davies High School
Fargo, NDSkills
- Driven
- Cheerful
- Energetic
- Quick learner
- Complex problem solving
- Effective time management
- Strong organizational skills
- Independent worker
- Strong communication skills
- Focused on customer satisfaction
- Self motivated professional
- Incorporated feedback quickly
- Forward thinking mindset
- Strong initiative
- Resourcefulness
- Ability to prioritize
- Superb attention to detail
- Dedicated team player
- Customer relationship management
- Sales forecasting
- Brand awareness
- Community outreach
- Effective communication
- Problem solving
- Time management
- Attention to detail
- Strategic thinking
- Sales
References
- Cheryl Dobbins, Previous hiring manager at David Yurman (919) 389-8338
- Linda Sisca, Previous supervisor as SOA at Saks Fifth Avenue (239) 200-2622
- Dequan Stafford, Previous Jewelry Sales Manager at Saks Fifth Avenue (240) 485-4644
- Ed Newton, Previous supervisor as Customer Service Expert at Hyde Park (443) 904-0384
Timeline
Brand Ambassador & Key Holder
David Yurman
04.2023 - Current
Fine Jewelry Sales Associate
Saks Fifth Avenue
11.2022 - 05.2023
Executive Office Manager & Assistant to SVP
Saks Fifth Avenue
01.2022 - 02.2023
Specialized Operations Associate for High End Jewelry and Luxury Watches
Saks Fifth Avenue
08.2021 - 01.2022
Customer Service Expert
Hyde Park Jewelers
10.2020 - 02.2021
Breitling, Omega and Roberto Coin Specialist
Hyde Park Jewelers
06.2020 - 10.2020
Luxury Clean Beauty Advisor
Aillea (Larimer and Cherry Creek)
06.2019 - 06.2020
Personal Assistant
Self Employed
07.2017 - 05.2020
Luxury Jewelry Sales Associate
John Atencio Goldsmith
08.2016 - 07.2017
Sales Consultant
Kay Jewelers, Cherry Creek CO
03.2015 - 08.2016
Bachelor - Fashion Design
The Art Institute of Colorado
High School -
Davies High School