KIMBERLEE PAYNE
ANGLETON
Summary
Dedicated customer service professional with a strong track record of resolving customer issues efficiently and effectively. Skilled in identifying and resolving issues, implementing solutions, and exceeding customer expectations. Proven ability to de-escalate tense situations and maintain a positive attitude while ensuring customer satisfaction. Adaptable, able to study and learn new client systems, and juggle multiple systems while also multitasking. Eager to continuously learn, grow, and be better.
Overview
19
19
years of professional experience
Work History
Hotel Reservation Specialist
Hotel Planner
05.2025 - Current
- Provided exceptional customer service to guests, fostering positive experiences and encouraging repeat bookings.
- Streamlined reservation processes, enhancing efficiency and achieving noticeable improvements in booking accuracy.
- Cultivated a welcoming environment, ensuring guest satisfaction and fostering loyalty through attentive service.
Customer Service Athlete
Nike
04.2025 - Current
- Assisted customers with navigating their accounts, creating order returns, exchanges, cancellations, etc.
- Utilizing systems to assist customers with placing new orders.
- Delivered exceptional customer service by actively listening to client needs, fostering brand loyalty, and enhancing overall customer satisfaction.
- Resolved customer inquiries efficiently, leading to noticeable improvements in response times and positive feedback ratings.
Tax Product Expert
Intuit, TurboTax
02.2025 - 04.2025
- Seasonal position
- Provided exceptional customer service by addressing inquiries and resolving issues efficiently.
- Guided clients through complex tax scenarios, ensuring compliance and maximizing refunds, leading to heightened customer satisfaction.
- Provided tailored support to clients, fostering trust and long-term relationships while addressing diverse tax-related inquiries.
- Assisted clients in navigating intricate tax regulations, resulting in increased compliance and a noticeable rise in client trust.
Customer Service Representative
Empereon Call Center
Alvin, Texas
08.2016 - 03.2017
- Provided exceptional customer service by actively listening to inquiries, ensuring client satisfaction and fostering long-term relationships.
- Resolved customer issues efficiently, leading to noticeable improvements in service ratings and enhanced customer loyalty.
- Worked closely with team members to streamline communication processes, resulting in faster response times and improved team cohesion.
Technical Support Specialist
Dish Network Call Center
Alvin, Texas
03.2007 - 07.2011
- Provided exceptional technical support to customers, resolving issues promptly and enhancing overall customer satisfaction.
- Diagnosed and troubleshot connectivity problems, leading to substantial improvements in service uptime and customer retention.
Education
Bachelor of Arts - Medical Billing & Coding
Central Texas College
Killeen, TXDiploma - undefined
Alvin High School
Alvin, Texas05.2003
Skills
- Team Leadership
- Customer Service
- Technical Troubleshooting
- Conflict Resolution
- Time Management
- Sales Strategy
- Problem Solving
- Adaptability
- Critical Thinking
- Technical Support
- Empathy
- Active Listening
- Multitasking
Timeline
Hotel Reservation Specialist
Hotel Planner
05.2025 - Current
Customer Service Athlete
Nike
04.2025 - Current
Tax Product Expert
Intuit, TurboTax
02.2025 - 04.2025
Customer Service Representative
Empereon Call Center
08.2016 - 03.2017
Technical Support Specialist
Dish Network Call Center
03.2007 - 07.2011
Diploma - undefined
Alvin High School
Bachelor of Arts - Medical Billing & Coding
Central Texas College