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Kimberlee Perry
Las Vegas,NV
Summary
Adept at enhancing operational efficiency and customer satisfaction, I leveraged my skills in appointment scheduling and problem-solving to significantly improve client experiences at Petsmart. My commitment to continuing education and teamwork, coupled with a professional and empathetic approach, has consistently driven positive outcomes and repeat business. Motivated professional offering proficiency in data entry combined with mathematical and analytical thinking skills. Personable team player with exceptional customer service abilities. Fast learner and committed to continuous, self-directed learning.
Overview
12
12
years of professional experience
Work History
Professional Pet Stylist
Petsmart
10.2014 - Current
- Streamlined appointment scheduling for increased efficiency and improved client experience.
- Utilized specialized tools and equipment appropriately for each pet's unique coat type and condition.
- Participated in continuing education courses to stay up-to-date on industry trends and best practices.
- Supported an inclusive work environment by collaborating effectively with team members from diverse backgrounds and skillsets.
- Developed strong relationships with customers, resulting in repeat business and positive referrals.
- Contributed to the creation of marketing materials highlighting the salon's services and successes within the community.
- Assisted in inventory management, ensuring adequate supplies were available for daily operations.
- Mentored junior stylists, providing guidance on grooming techniques and customer service skills.
- Handled customer concerns professionally, working towards swift resolution while maintaining a positive rapport with clients.
- Managed difficult or anxious animals with patience, compassion, and appropriate handling techniques to ensure their comfort during the grooming process.
- Improved salon workflow through effective time management strategies including multitasking and prioritization of tasks.
- Maintained a high level of cleanliness, sanitation, and humane conditions for all the pets in the salon. Maintenance was preformed throughout the day, including but not limited to end of day cleaning in accordance with check lists.
Intern Salon Lead
Petsmart
12.2023 - 07.2024
- Supported staff members in their daily tasks, reducing workload burden and allowing for increased focus on higher-priority assignments.
- Achieving and exceeding salon sales plan; identified opportunities to grow the business and held the team accountable for achieving sales metrics and goals.
- Trained new salon associates to insure completion of all training requirements for their jobs and making sure associates are knowledgeable about all safety policies.
- Managed supply inventory, inspected equipment to ensure safe working conditions.
- Maintained constant compliance with Home Office messaging and tasks.
- Created a culture of cross selling merchandise and services within the salon and the core store.
- Reconciles daily and weekly salon reports and relaying important information from said reports to associates and cooperate office.
- Handled customer concerns professionally, working towards swift resolution while maintaining a positive rapport with clients.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.
- Improved customer satisfaction scores by overhauling customer service protocols and training staff in customer engagement techniques.
- Established performance goals for employees and provided feedback on methods for reaching those milestones.
- Conducted regular performance reviews for staff members, providing constructive feedback and opportunities for growth.
Produce Clerk
Vons Grocery Store
11.2013 - 10.2014
- Enhanced product quality by regularly inspecting, rotating, and culling fresh fruits and vegetables.
- Maintained safe, neat, and clean working environment and closely monitored for wet floors or other hazards.
- Maintained a clean and organized produce section by promptly removing damaged or expired items, sanitizing surfaces, and restocking shelves.
- Checked for outdated and overripe grocery items and removed from inventory.
- Received and unloaded new items upon delivery and checked products for damage and order accuracy.
- Improved customer satisfaction by providing prompt and knowledgeable assistance in the produce department.
Sr. Data Entry Clerk
North American Title
06.2013 - 11.2013
- Streamlined data processing procedures for enhanced efficiency and reduced errors.
- Cultivated a detail-oriented work environment, ensuring a high level of precision in all data-related tasks.
- Boosted operational efficiency by identifying areas for improvement in existing workflows, recommending enhancements where necessary.
- Mitigated potential risks associated with human error through regular audits of entered data.
- Improved data accuracy by implementing a thorough quality control process for data entry tasks.
- Maintained the integrity of sensitive information by following strict confidentiality protocols.
Custodial Worker
Disney's Hollywood Studios
09.2012 - 11.2014
- Kept building spaces premises clean inside and outside.
- Contributed to a positive work environment through consistent punctuality, reliability, and professionalism.
- Assisted in the setup and breakdown of event spaces, contributing to successful events at the facility.
- Responded immediately to calls from personnel to clean up spills and wet floors.
- Collected trash and emptied receptacles and recycling containers.
- Helped maintain a welcoming appearance in outdoor spaces by picking up litter, sweeping walkways, and tending to landscaping needs as needed.
- Facilitated an environment that would maintain the magic of Disney to insure guests had an amazing time.
Education
High School Diploma -
Boulder City High School
Boulder City, NV06-2011
Skills
- Patience and Empathy
- Professionalism and Ethics
- Continuing Education Commitment
- Appointment scheduling efficiency
- Basic accounting
- Teamwork and Collaboration
- Customer Service
- Problem-Solving
- Attention to Detail
- Dependable and Responsible
- Multitasking Abilities
- Excellent Communication
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Software
Microsoft Excel
Microsoft Powerpoint
Photoshop
OBS
Elgato Video Capture
Work Preference
Work Type
Full TimeLocation Preference
On-SiteRemoteImportant To Me
Work-life balanceCompany CulturePersonal development programsCareer advancementHealthcare benefitsWork from home optionPaid time offPaid sick leave401k matchQuote
No matter what people tell you, words and ideas can change the world.
Robin Williams
Timeline
Intern Salon Lead
Petsmart
12.2023 - 07.2024
Professional Pet Stylist
Petsmart
10.2014 - Current
Produce Clerk
Vons Grocery Store
11.2013 - 10.2014
Sr. Data Entry Clerk
North American Title
06.2013 - 11.2013
Custodial Worker
Disney's Hollywood Studios
09.2012 - 11.2014
High School Diploma -
Boulder City High School
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