Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Kimberlee Rodriguez

Houston,TX

Summary

7+ years of experience as a Customer Service Administrator is seeking to obtain a rewarding position with a progressive company where my skills are valued and can be utilized to produce outstanding results while I continue to learn and develop to further my career potential.

Overview

12
12
years of professional experience
1
1
Certification

Work History

Client Support Specialist | TheKey March 2023

TheKey
03.2023 - Current
  • Serve as the primary point of contact for clients, addressing their needs and concerns with professionalism and empathy.
  • Maintaining accurate records of customer interactions, transactions, and comments.
  • Responded to all client inquiries and asked appropriate questions to facilitate resolution.
  • Providing feedback: Monitoring customer feedback and providing recommendations for improvement
  • Collaborating: Working with other departments to resolve customer issues and communicate and work together with staff to solve problems.
  • Troubleshooting: Identifying customer needs and providing appropriate solutions, including troubleshooting technical issues.
  • Responding to inquiries: Responding to customer inquiries in a timely and professional manner, via phone, email, or other communication channels.

Administrative Assistant

Johnson Elementary
07.2014 - 03.2023
  • Maintain student database by entering new and updating student account information
  • Process new student records, including requesting transcripts and records from other schools
  • Assist administrators with the enrollment, withdrawals, and transfer of students
  • Assist campus administration and counselors with the preparation of reports and student data
  • Compile, maintain, and file all reports, records, and other documents as required
  • Run daily reports regarding the posting of attendance by staff
  • Post daily absentee codes on appropriate records to be reviewed by an administrator
  • Receive calls and written communication from parents on student absences
  • Assist with providing basic training to staff on attendance protocols and attendance.

Sale Associate

Best Buy
10.2013 - 01.2014
  • Greeting customers, responding to questions, improving engagement with merchandise, and providing outstanding customer service
  • Operating cash registers, managing financial transactions, and balancing drawers
  • Achieving established goals
  • Maintain current knowledge of new technology.

Front End Supervisor

Sellers Bros
10.2012 - 08.2013
  • Support all departmental functions, from managing customer requests and resolving any issues
  • Make sure all departments have filled orders and that there is adequate stock and accurate retail pricing so orders go out properly and without issue
  • Ensuring that all team members are aware of their job duties and that the team runs collaboratively
  • Inform staff of any sales regarding the week on both a regional and national level and notify them of any issues that need to be resolved that day
  • Responsible for training new staff and making sure they are familiar with company processes, systems, and regulations
  • Help manage cash drawers and bookkeeping tasks for the department, ensuring that accounts are accurate and resolving any discrepancies.

Education

Accounting AAS Degree -

Lonestar College System
Kingwood, TX

Medical Radiologic Technology -

Lonestar College System
Kingwood, TX

Skills

  • Proficient in MS Office (Word, Excel, PowerPoint)
  • Fluent in English and Spanish
  • Multiline telephone systems
  • Excellent written and verbal communication
  • Highly organized
  • Problem-solving
  • Team leadership
  • Data Entry
  • QuickBooks
  • Payroll accounting
  • Account Payable
  • Account Receivable
  • Invoicing
  • General Ledger

Certification

  • Certified Ursodeoxycholic acid Medication (UDCA), 11/01/21
  • Certified Cardiopulmonary Resuscitation (CPR), 01/01/22

Timeline

Client Support Specialist | TheKey March 2023

TheKey
03.2023 - Current

Administrative Assistant

Johnson Elementary
07.2014 - 03.2023

Sale Associate

Best Buy
10.2013 - 01.2014

Front End Supervisor

Sellers Bros
10.2012 - 08.2013

Accounting AAS Degree -

Lonestar College System

Medical Radiologic Technology -

Lonestar College System

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Kimberlee Rodriguez