Kimberlee Rodriguez
Houston,TX
Summary
Professional in client support, skilled in resolving complex issues and enhancing customer satisfaction. Adept at effective communication, conflict resolution, and providing technical assistance. Collaborative team player focused on achieving results, with adaptability to evolving needs. Strong organizational abilities, empathy, and problem-solving skills.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Client Support Specialist
TheKey
03.2023 - Current
- Serve as the primary point of contact for clients, addressing their needs and concerns with professionalism and empathy
- Maintaining accurate records of customer interactions, transactions, and comments
- Responded to all client inquiries and asked appropriate questions to facilitate resolution
- Monitoring customer feedback and providing recommendations for improvement
- Identifying customer needs and providing appropriate solutions, including troubleshooting technical issues
- Responding to customer inquiries in a timely and professional manner, via phone, email, or other communication channels
- Collaborated closely with cross-functional teams to ensure comprehensive resolutions for clients'' concerns.
- Mentoring the new hires and provide feedback to leadership.
- Scheduling for clients and support full shift-coverage.
Administrative Assistant
Johnson Elementary
07.2014 - 03.2023
- Maintain student database by entering new and updating student account information
- Process new student records, including requesting transcripts and records from other schools
- Assist administrators with the enrollment, withdrawals, and transfer of students
- Assist campus administration and counselors with the preparation of reports and student data
- Compile, maintain, and file all reports, records, and other documents as required
- Run daily reports regarding the posting of attendance by staff
- Post daily absentee codes on appropriate records to be reviewed by an administrator
- Receive calls and written communication from parents on student absences
- Assist with providing basic training to staff on attendance protocols and attendance
Sale Associate
Best Buy
10.2013 - 01.2014
- Greeting customers, responding to questions, improving engagement with merchandise, and providing outstanding customer service
- Operating cash registers, managing financial transactions, and balancing drawers
- Achieving established goals
- Maintain current knowledge of new technology
Front End Supervisor
Sellers Bros
10.2012 - 08.2013
- Support all departmental functions, from managing customer requests and resolving any issues
- Make sure all departments have filled orders and that there is adequate stock and accurate retail pricing so orders go out properly and without issue
- Ensuring that all team members are aware of their job duties and that the team runs collaboratively
- Inform staff of any sales regarding the week on both a regional and national level and notify them of any issues that need to be resolved that day
- Responsible for training new staff and making sure they are familiar with company processes, systems, and regulations
- Help manage cash drawers and bookkeeping tasks for the department, ensuring that accounts are accurate and resolving any discrepancies
Education
AAS Degree - Accounting
Lonestar College System
Kingwood, TX10-2025
Medical Radiologic Technology
Lonestar College System
Kingwood, TX10-2025
Skills
- Proficient in MS Office (Word, Excel, PowerPoint)
- Multiline telephone systems
- Excellent written and verbal communication
- Highly organized
- Problem-solving
- Team leadership
- Data Entry
- QuickBooks
- Payroll accounting
- Account Payable
- Account Receivable
- Invoicing
- General Ledger
- Client Relationship Building
- Support inquiry assistance
- Teamwork and Collaboration
- Medical terminology knowledge
- Scheduling proficiency
Certification
- Certified Ursodeoxycholic acid Medication (UDCA), 11/01/21
- Certified Cardiopulmonary Resuscitation (CPR), 01/01/22
Timeline
Client Support Specialist
TheKey
03.2023 - Current
Administrative Assistant
Johnson Elementary
07.2014 - 03.2023
Sale Associate
Best Buy
10.2013 - 01.2014
Front End Supervisor
Sellers Bros
10.2012 - 08.2013
- Certified Ursodeoxycholic acid Medication (UDCA), 11/01/21
- Certified Cardiopulmonary Resuscitation (CPR), 01/01/22
AAS Degree - Accounting
Lonestar College System
Medical Radiologic Technology
Lonestar College System
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