High-performing professional who delivers consistent and professional work for every assignment with 15+ years of experience in the healthcare (pharmaceutical and medical) industry, delivering high-impact work. Ten+ years of experience with IT, VoIP, and Real Estate development contract lifecycle management, developing strong internal and external relationships to facilitate collaborative achievement of high-priority goals and confidence to thrive in fastpaced settings. Leveraging contracts, finance, pricing strategy, leadership, business analysis, and operation support skills. Committed to lifelong learning and going the extra mile to facilitate continuous improvement.
Overview
25
25
years of professional experience
Work History
SENIOR CONTRACTS MANAGER
DUKE UNIVERSITY HEALTH SYSTEMS
01.2025 - Current
Managing the contract processes for Project Water Acquisition, working closely with the rest of the acquisition team to report findings and updates
Managed contract processes from creation to implementation, collaborating with the acquisition team for reporting and updates
Developed, negotiated, and evaluated vendor contracts to ensure company policies and procedures compliance
Reviewed and analyzed vendor contracts for regulatory compliance and alignment with company requirements
CONTRACT ADMINISTRATION (PART-TIME)
IMMUNOCORE
12.2024 - Current
Company Overview: REMOTE OFFICE
Assisting the marketing manager in creating and submitting various contracts for Immunocore, which specializes in fighting melanoma
Utilized Agiloft for contract research and discovery, ensuring accuracy and efficiency
Managed weekly contract meetings with the marketing team to streamline communication and workflow
REMOTE OFFICE
MARKETING CONTRACTS ANALYST
ICU MEDICAL
01.2024 - 08.2024
Company Overview: REMOTE OFFICE
Standardized master and supplemental agreements, addendums, and ordering documents using templates
Prepared contract documentation for review and approval in two sales regions
Participated in audits related to quotes, master agreement processes, and compliance
Streamlining contract pricing and enhanced pricing strategies for the infusion pump industry
Ensured organizational goals were supported through detailed analytics for sales teams
Helped to resolve routine questions as a point of contact between sales and customers
Tracked contracts and quote requests by managing Oracle Cloud and Model-N
Transitioned from Oracle to Model N for quotes, pricing, and installation requirements
Input contracts into the Model N system from the Master Agreement spreadsheet for pricing and terms and conditions
Evaluated customer quotes based on criteria such as price, quality, GPO discount pricing, and installation timeframes
Monitored multiple contracts, quotes, and sales projects simultaneously, keeping them within scope and submitting them on time for quality review
Internal regulatory consultant preparing published documentation for Pfizer (2021-2022) and document specialist for Viatris (2022-2023) CMC Small Injectables for modules 1, 2, and 3 e-CTD IND, NDA, and BLA for compliance with FDA, ICH, and global regulatory regulations and return to the author/strategist
Coordinated responses to inquiries from regulatory authorities within the required timeframes
Managed communication with internal regulatory cross-functioning teams, scientists, author strategists, publishers, and document specialist representatives to obtain the necessary documents for submission approval
Supported domestic and international projects, ensuring global pharmaceutical standards were followed and preparing the correct regulatory submissions
Attention to detail for all documentation to be published, proofread, edited, and submitted to the requesting Regulatory Authority
REMOTE OFFICE
DATA BUSINESS ANALYSIS OPERATIONS
MCKESSON PROVIDER PAY
COLUMBUS, OH
02.2020 - 08.2021
Company Overview: COLUMBUS, OH
Original member of the implementation team to bring Provider Pay under McKesson
Reported payment data analysis findings and presented progress on payment batch report data analysis activities for account reconciliation to the leadership team
Worked collaboratively with the transition team to conduct research, error rates, and data analysis
Spearheaded continuous improvement strategies and optimized approaches to track metrics and batch analysis
Uncovered valuable insights through batch analysis and recommendations to address errors or data disruption
Assisted in identifying the root causes of erroneous batch record failures based on the analysis and developed successful resolutions with the cross-functional teams to maintain optimal production value
Input batch report data into charts, dashboards, and spreadsheets for leadership analysis
Led the EOS Task Force as the Team Lead, driving process improvements and team efficiency
COLUMBUS, OH
SENIOR COORDINATOR/BUSINESS ANALYSIS
CARDINAL HEALTH, INC.
COLUMBUS, OH
05.2011 - 02.2020
Company Overview: COLUMBUS, OH
Senior Coordinator with pharmaceutical and medical receivables responsible for client management of assigned portfolio accounts, including large IDNs, state and Department of Defense (DoD), and Veterans Administration (VA)
VA Medical Accounts (22 prime and 85 non-prime vendors) and small hospital groups
Large customers had open monthly receivables of $2M, and small hospitals and ambulatory clinics had open monthly receivables of $50,000
Managed client portfolios of 250 customers and assisted with other accounts when needed
Used SAP for both pharmaceutical and medical customer accounts
Performed complete cycle of accounts receivable past due balances, handling research, analysis, and account reconciliations-balanced and reconciled discrepancies in financial records, supported risk mitigation activities by establishing payment plans, and maintained proper customer follow-up
Resolved billing discrepancies by collaborating with sales, distribution centers, and customer service teams
Performed month-end closing activities
Lead Coordinator for pharmaceutical contracts and pricing for customers with price, unit of measure, quantity, or cost of goods errors
Provided regular updates on contracts, GPO pricing status, and progress to relevant stakeholders
Conducted audits for each NDC to identify potential contract errors by suppliers and processed a global audit for all impacted customers who purchased the NDC
Established project management frameworks to guide Kaizen events and process improvement projects from inception through completion
Facilitated Kaizen events to engage participants in problem-solving activities and promote a culture of continuous improvement
The most successful Kaizen is the third-party accounts payable department
New processes were created and tested with the participants, and the department saved close to $1M from overpaying duplicate invoices multiple times
COLUMBUS, OH
OPERATIONS SPECIALIST
STAFFMARK
COLUMBUS, OH
02.2010 - 05.2011
Company Overview: COLUMBUS, OH
Managed the front office operation
Received and directed incoming calls and voicemails to recruiters, facilitating office communications-streamlined communication between recruiters and on-site Staffmark representatives to improve overall efficiency
Trained new employees in company policies and procedures and set up direct deposit for all new hires
Assisted with human resources duties to facilitate onboarding processes
Worked with staff and other managers to identify and execute process improvements
COLUMBUS, OH
JOB COST AUDITOR
SRP DEVELOPMENT
COLUMBUS, OH
09.2008 - 10.2009
Company Overview: COLUMBUS, OH
Responsible for leading the Pontchartrain Park Revitalization Project (PPRP)
Managed the revitalization data, enhancing efficiency and accuracy in reporting for the project for 1062 homes
Creating and developing processes and procedures for all data and documentation used in the project, including responsibility for the contract lifecycle management for homeowners
Met project deadlines by auditing monthly draws
Verified and approved monthly reports on project financial performance for other construction customers
Validated controls for optimal performance and audit compliance using Excel spreadsheets
Managed five administrative and finance department employees and promoted employee engagement, continuous learning, and empowerment
Tracked employee performance to determine areas of strength and improvement
Delivered high-quality training for all team members
Reported progress on employee metrics and milestones regularly, ensuring transparency
COLUMBUS, OH
MAJOR ACCOUNT SUPPORT REP
NORTH AMERICAN COMMUNICATION RESOURCES NACR
COLUMBUS, OH
04.2006 - 08.2008
Company Overview: COLUMBUS, OH
Supported 12 National Account Managers (NAMs) in the Northeast Region for VoIP telephony project plans
Developed strong customer relationships through consistent communication and identified opportunities for upselling or cross-selling products and services
Recorded individual projects in the customer database, finalized purchase orders, ordered inventory supplies for each large-scale project, and recorded milestones that were met and achieved
Worked on each project from the start to the end, working directly with onsite and desktop project managers and the installation team
Confirmed milestones were on time, met, and addressed any out-of-scope issues
Prepared reports for large-scale project performance or any issues brought up for management review
Managed all accounts payable and receivables responsibilities for all NE clients
Maintained contract lifecycle management in this role for all projects and service agreements for all customers and large-scope projects
Completed contract forms, prepared quotes, and issued service-level agreements for projects
COLUMBUS, OH
CONTRACTS ADMINISTRATOR
SOPHISTICATED SYSTEMS, INC.
COLUMBUS, OH
01.2000 - 04.2006
Company Overview: COLUMBUS, OH
Managed the contract department for an IT consulting firm and ensured compliance with federal, state, and local regulations
Managing the contract lifecycle
Established professional relationships with key supplier contacts
Managed the internal intake system to track contracts and related requests
Inherited a dysfunctional department with only 25% compliant contracts; within 90 days, the department was 90% compliant
Participated in audits related to contract compliance
Standardized vendor contracts, statement of work, service level agreements, 1099, and subcontractor contracts using templates
Facilitated communication between contractors and internal departments
Negotiated contracts with suppliers and vendors to ensure favorable terms
Maintained a company-wide repository of federal, state, and B2B contracts
Managed and maintained the government contract lifecycle for the GSA, DOD, and State of Ohio State Term Schedule, renewals, and modifications
Monitored federal contract performance to ensure adherence to agreed-upon terms and all modifications
Monitored facility for federal contracts to meet safety, required security and proper maintenance
Kept facility in compliance with security standards with constant oversight
RFP Project Management delegated RFP assignments to team members with professional experience to respond to specific requirements for all state and federal proposal requests
Tracking the project scope and the RFP schedule, reporting milestones, and managing all in-person submissions
Collaborated with the Business Development Manager to create a proposal database to reduce the response time for RFP submissions
Accounts Manager at SELVI AUTOMOBILES (MAHINDRA AND MAHINDRA LTD TRUCK AND BUS DIVISION)Accounts Manager at SELVI AUTOMOBILES (MAHINDRA AND MAHINDRA LTD TRUCK AND BUS DIVISION)