Kimberlee Thompson
Ukiah,CA
Summary
High-energy professional skilled at welcoming guests, maintaining entrances and balancing server loads to optimize operations. Collaborative, hardworking and efficient at prioritizing and handling simultaneous tasks to promote positive dining experiences.
Overview
8
8
years of professional experience
Work History
Server Bartender
Olive Garden Restaurant
Vallejo, CA
03.2022 - 06.2023
- Monitored dining room for cleanliness and proper set-up at all times.
- Prepared drinks according to standard recipes.
- Upheld high standards of sanitation in accordance with health department regulations.
- Communicated effectively with kitchen staff regarding customer allergies or special requests.
- Assisted in training new servers.
- Handled money transactions accurately while following company procedures for handling cash payments.
- Responded efficiently to guest inquiries and complaints in a professional manner.
Barista Bartender
S & P Concessions
Larkspur, CA
06.2017 - 06.2019
- Monitored inventory levels of supplies and restocked when necessary.
- Provided excellent customer service by responding to inquiries quickly and professionally.
- Greeted customers and took orders for coffee drinks, food items, and other beverages.
- Developed creative recipes for signature coffees or blended drinks unique to the cafe.
- Maintained a clean work environment by wiping down counters, washing dishes, and cleaning floors.
- Organized workstations efficiently so that tasks could be completed quickly during peak hours.
Office Assistant
Coombs & Dunlap
Napa, CA
09.2016 - 06.2017
- Answered phone calls and directed them to appropriate personnel.
- Greeted visitors in a professional manner and provided assistance when necessary.
- Maintained an organized filing system of paper documents and electronic files.
- Performed data entry tasks into various computer systems accurately and efficiently.
- Managed inventory of office supplies and placed orders when needed.
- Assisted with special projects as needed by researching information on the internet or through other sources.
Wine Sales Representative
Jamieson Ranch Vineyards
Napa, CA
06.2016 - 06.2017
- Identified potential customers and built relationships with them through presentations, networking events and other activities.
- Monitored inventory levels of wines at various locations in order to ensure timely replenishment when needed.
- Maintained accurate records of all sales transactions including invoices, orders, payments received.
- Organized promotional events such as wine dinners and educational seminars to introduce new products to existing customers.
- Provided technical support regarding product knowledge or service issues to assist customers with their inquiries.
Bartender
Tarla Mediterranean Grill
Napa, CA
01.2016 - 09.2016
- Greeted customers and provided excellent customer service.
- Resolved customer complaints in a professional manner.
- Attended regular training sessions to stay updated on new products or trends.
- Monitored guests' alcohol consumption levels to prevent over-intoxication or underage drinking.
- Checked identification cards for proof of age prior to serving alcohol beverages.
- Stocked ice bins and coolers as needed throughout shift.
- Developed good working relationships with fellow employees through effective communication.
Sales Assistant
Henrys House Of Coffee
San Francisco
06.2015 - 12.2015
- Assisted in creating displays to promote products.
- Provided excellent customer service to clients in person and over the phone.
- Replenished merchandise on shelves as needed throughout the day.
- Processed orders accurately and efficiently using a POS system.
- Managed cash register transactions accurately and efficiently.
Barista
Java Beach Cafe
San Francisco, CA
05.2015 - 12.2015
- Prepared specialty coffee drinks such as lattes, cappuccinos, macchiatos, mochas, and Americanos.
- Monitored inventory levels of supplies and restocked when necessary.
- Operated cash registers to process customer payments.
- Provided excellent customer service by responding to inquiries quickly and professionally.
Education
High School Diploma -
Ukiah High School
Ukiah, CA06-2003
Skills
- Table Bussing
- Beverage Preparation
- Table Setting
- Food Delivery
- Safe Food Handling
- Order Management
- Food Running
- Supply Restocking
- Food station setup
- Exceptional customer service
- Point of Sale (POS) system operations
- High-volume dining
Timeline
Server Bartender
Olive Garden Restaurant
03.2022 - 06.2023
Barista Bartender
S & P Concessions
06.2017 - 06.2019
Office Assistant
Coombs & Dunlap
09.2016 - 06.2017
Wine Sales Representative
Jamieson Ranch Vineyards
06.2016 - 06.2017
Bartender
Tarla Mediterranean Grill
01.2016 - 09.2016
Sales Assistant
Henrys House Of Coffee
06.2015 - 12.2015
Barista
Java Beach Cafe
05.2015 - 12.2015
High School Diploma -
Ukiah High School
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