Kimberlee White
Houston,Tx
Summary
A seasoned professional with a proven track record in client relations and contract negotiation, I have significantly enhanced customer satisfaction and streamlined operations across roles at IKON Office Solutions and other companies. My expertise in market research and strong organizational skills have driven successful transactions and fostered robust client relationships, marking me as a distinguished candidate in dynamic environments.
A seasoned professional with proven success in improving operations and solving problems. Highly proficient in building lasting relationships with key decision makers, customers, and team members to further company goals. Ready to leverage training and experience to take on new professional challenges.
Offering solid foundation in customer service and sales, with strong desire to learn and grow within real estate sector.
Results-driven real estate professional with proven track record in property transactions and client satisfaction. Adept at market analysis, negotiation, and sales strategy, consistently delivering optimal outcomes. Strong team collaborator known for adaptability and reliability, ensuring seamless operations and client experiences. Highly skilled in communication, marketing, and client relationship management.
Overview
22
22
years of professional experience
1
1
Certification
Work History
Realtor
Self Employed Services
02.2006 - Current
- Have sold over 400 homes in Harris and the surrounding counties.
- Coordinated various aspects of real estate transactions such as inspections, appraisals, title disputes, financing arrangements, minimizing delays and challenges for clients.
- Built lasting relationships with clients through excellent communication, personalized service, and dedication to their needs.
- Developed strong knowledge of local market conditions, allowing for accurate pricing strategies and targeted marketing efforts.
- Enhanced client satisfaction with diligent follow-up after closing, ensuring a positive experience overall.
- Collaborated with other agents to ensure timely closings and successful transactions for all parties involved.
- Delivered exceptional customer service by addressing client concerns promptly and professionally throughout the entire transaction process.
Insurance Agent
Texan Plus
04.2011 - 12.2015
- Sold Medicare Advantage Plans to eligible applicants via home visits and seminars.
- Managed over 100 leads daily from tv marketing ads.
- Built strong relationships with clients through consistent communication and excellent customer service.
- Responded to customer calls swiftly to resolve issues and answer questions.
- Efficiently managed policy renewals, ensuring timely processing and accurate coverage updates.
- Maintained high standards of customer service by building relationships with clients.
- Educated clients on the importance of adequate insurance coverage, fostering trust and loyalty among the existing client base.
- Maintained accurate records of all transactions, ensuring compliance with company policies and regulatory requirements.
- Prepared and reviewed insurance applications to verify compliance with regulations.
- Built relationships with clients using active listening and issue resolution to provide excellent service.
- Increased client satisfaction by providing personalized insurance solutions tailored to individual needs.
- Developed comprehensive knowledge of various insurance products, enabling effective recommendations for clients'' unique situations.
Billing Account Manager
Velocity Express
03.2008 - 12.2009
- Responsible for overseeing the weekly billing of over $10 million+ in revenue.
- Researched and analyzed any discrepancies in customer billing files.
- Gave weekly detailed financial reports to the VP of Finance and CFO.
- Ensured that all billing is handled per Sarbanes-Oxley guidelines.
- Performed monthly reconciliations between billed amounts and collected revenues, ensuring alignment between accounting systems for accurate record-keeping purposes.
- Collaborated with cross-functional teams to ensure accurate billing information and optimized revenue collection efforts.
- Managed a portfolio of high-value accounts, ensuring timely payments and minimizing outstanding balances.
- Identified opportunities for automation within the billing process, reducing manual labor hours spent on repetitive tasks.
- Increased overall customer satisfaction by addressing billing inquiries and resolving disputes promptly.
- Point of contact for high-level, high-revenue accounts.
Systems Management Lead
Velocity Express
08.2007 - 03.2008
- Provided operational support to a system management department of five.
- Researched the root cause of system routing errors.
- Reduced non-compliance findings by conducting thorough pre-audit assessments and recommending targeted corrective actions.
- Worked with City Managers to develop system-compatible rate sheets for fuel and driver pay files.
- Worked with various auditing agencies to guarantee that my department complied with federal accounting guidelines.
- Ran invoicing program for customer billing cycles and monitored the system for accurate billing weekly.
- Calculated and maintained fuel surcharge data for diesel fuels for all nationwide hubs.
Order Management Coordinator, Specialist II
Ikon Office Solutions
05.2005 - 01.2007
- Provided exceptional customer service, addressing inquiries and resolving issues promptly.
- Managed high-volume workload under tight deadlines without compromising the quality or accuracy of work output.
- Performed compliance checks on contractual agreements submitted by sales staff.
- Enhanced customer satisfaction by efficiently processing and managing sales orders.
- Participated in company training sessions to continuously improve skills and stay current on industry trends and best practices.
- Assisted in inventory management, helping maintain optimal stock levels to meet customer demands.
- Liaison between warehouse and customer for the timely delivery of equipment.
- Developed strong relationships with key clients, fostering trust and loyalty within the sales process.
- Reduced sales order discrepancies by diligently monitoring the sales order process from initiation to completion of delivery.
- Supported sales team by preparing detailed sales reports, aiding in strategic decision-making.
Customer Service Representative Team Lead
IKON Office Solutions
02.2003 - 05.2005
- Provided ongoing support to team members through mentoring, coaching, and skill development sessions.
- Boosted morale within the team by organizing engaging team-building activities and encouraging open communication among peers.
- Managed escalated customer issues, ensuring swift resolution and maintaining positive relationships with clients.
- Conducted regular performance evaluations, setting clear expectations and providing constructive feedback to support professional growth.
- Monitored team metrics, identifying opportunities for improvement and implementing targeted coaching plans.
- Assisted in recruiting new hires for the customer service department, conducting interviews and making hiring recommendations.
- Led weekly team meetings to discuss performance goals, share best practices, and maintain open communication among team members.
- Improved overall call center performance with effective coaching and feedback to team members.
- Implemented quality assurance measures to monitor calls and identify areas for improvement within the team''s performance.
- Increased first call resolution rates, reducing the need for follow-up calls and improving customer satisfaction.
Education
Certificate Of Completion - Insurance Adjusting
Mile High Adjusters
Houston, Tx11.2024
Certificate of Completion - Property And Casualty Insurance
Kaplan Education
Houston, Tx04.2012
Certificate Of Completion - Life, Accident, Health & HMO Insurance
Kaplan Education
Houston, Tx04.2011
Certificate Of Completion - Real Estate
Champions School of Real Estate
Houston, Tx02.2006
Skills
- Client relations
- Strong analytical skills
- Contract negotiation
- Strong negotiation skills
- Database management
- Market research
- Staff management
- Relationship building
- Networking and prospecting
- Client management
- Strong organizational skills
- Contract preparation
- Lead follow up
Certification
- National Association of REALTORS® (NAR) Membership - National Association of Realtors.
- Real Estate Salesperson License - Texas Real Estate Commission.
- Life, Acc, Health & HMO Insurance License - Texas Department Of Insurance
- Property and Casualty Insurance License - Texas Department of Insurance
- Adjuster (All Lines) - Texas Department of Insurance
Timeline
Insurance Agent
Texan Plus
04.2011 - 12.2015
Billing Account Manager
Velocity Express
03.2008 - 12.2009
Systems Management Lead
Velocity Express
08.2007 - 03.2008
Realtor
Self Employed Services
02.2006 - Current
Order Management Coordinator, Specialist II
Ikon Office Solutions
05.2005 - 01.2007
Customer Service Representative Team Lead
IKON Office Solutions
02.2003 - 05.2005
Certificate Of Completion - Insurance Adjusting
Mile High Adjusters
Certificate of Completion - Property And Casualty Insurance
Kaplan Education
Certificate Of Completion - Life, Accident, Health & HMO Insurance
Kaplan Education
Certificate Of Completion - Real Estate
Champions School of Real Estate
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