Kimberley Andrews
Lindale
Summary
Agile and adaptable staff leader with stellar work history, motivational approach and upbeat nature. Skilled at training employees and leveraging organized approaches to handle daily planning, scheduling and customer service requirements. Forward-thinking and industrious with diplomatic communication style focused on maximizing engagement and satisfaction.
Overview
23
23
years of professional experience
Work History
Certified Medical Assistant
Wellness Pointe- Women's Health
01.2024 - Current
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Documented vital signs and health history for patients in clinic and hospital environments.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Communicated clearly and effectively with patients to verify information, determine purpose of visit and record medical history.
- Assisted with routine checks and diagnostic testing by collecting and processing specimens.
Assistant Manager
Papacita's Mexican Restaurant
02.2006 - Current
- Monitored cash intake and deposit records, increasing accuracy and reducing discrepancies.
- Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
- Completed regular inventory counts to verify stock levels, address discrepancies and forecast future needs.
- Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
- Set and enforced policies focused on increasing team productivity and strengthening operational efficiency.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Assessed job applications and made hiring recommendations to bring in top candidates for key vacancies.
- Established and optimized schedules to keep coverage and service in line with forecasted demands.
Cashier/Waitress
Papacita's Mexican Restaurant
09.2000 - 02.2006
- Worked flexible schedule and extra shifts to meet business needs.
- Collected and authorized payments of guests.
- Greeted customers entering store and responded promptly to customer needs.
- Maintained secure cash drawers, promptly resolving discrepancies in daily totals.
- Mentored new team members on POS system operation, customer service strategies and sales goals.
Education
Certified Clinical Medical Assistant -
Necole's Learning Academy
Tyler, TX12.2023
No Degree - Basic Studies
Kilgore College
Kilgore, TXGED -
Kilgore College
Kilgore, TXSkills
- Certified Clinical Medical Assistant
- BLS Certification American Heart Association
- Staff Management
- Cost Control
- HIPAA Compliance
- Time Management
- Customer Service and Satisfaction
- Talent Recruitment and Development
- Hiring and Training
- Strategic Planning
- Team Motivation
- Cash Deposits and Receipts
Timeline
Certified Medical Assistant
Wellness Pointe- Women's Health
01.2024 - Current
Assistant Manager
Papacita's Mexican Restaurant
02.2006 - Current
Cashier/Waitress
Papacita's Mexican Restaurant
09.2000 - 02.2006
Certified Clinical Medical Assistant -
Necole's Learning Academy
No Degree - Basic Studies
Kilgore College
GED -
Kilgore College
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