Kimberley Bennett
Washington,DC
Summary
Dynamic professional with extensive experience at the Federal Mediation and Conciliation Service, adept at managing complex legal documentation and facilitating seamless communication. Proficient in Salesforce and Microsoft Office, with a proven track record of enhancing operational efficiency and maintaining confidentiality. Recognized for exceptional organizational skills and a commitment to excellence.
Overview
40
40
years of professional experience
Work History
Front Desk Coordinator
Barkan Management
Washington, New Jersey
10.2014 - Current
- Ensured accuracy of tenant homeowner insurances and personal identifications in line with state and local rules and regulations.
- Oversaw front desk operations, managing package logistics and maintaining Notifii System updates.
- Regulated visitor access through efficient handling of phone communications.
- Partnered with Property Manager and Maintenance Staff to address tenant inquiries and mechanical issues.
- Provided assistance during medical emergencies, working alongside local authorities and vendors.
Call Center Specialist
Maximus/Deloitte/Codice
Washington, DC
05.2021 - 05.2024
- Processed applications for SNAP, TANF, and Medicaid recertifications via phone.
- Guided users in utilizing District Direct Mobile App and website for support.
- Addressed inquiries related to fraud, homelessness, and emergency rental payments using Salesforce and Amazon systems.
- Created and escalated support tickets while facilitating language assistance through third-party contacts.
- Achieved recognition for perfect call attendance during Town Hall evaluations.
- Facilitated inquiries regarding Pandemic Electronic Benefits Transfers for remote-learning families.
- Provided guidance on accessing community resources, including free food banks for families in need.
- Managed case updates by creating tickets for 'missing children' and maintaining accurate caller information.
Call Center Specialist
Maximus/Deloitte/Codice
Washington, DC
05.2021 - 05.2024
- Company Overview: Government Contract - P-Ebt Assistant
- Responded to inquiries concerning Pandemic Electronic Benefits Transfers, facilitating support for remote-learning students and their families' SNAP benefits in the District of Columbia
- Provided guidance on accessing community resources, such as free food banks, to support families in need
- Assisted callers in verifying student enrollment via the dcps.dc.gov website, ensuring preparedness for potential remote learning scenarios
- Managed case updates by creating tickets for 'missing children,' processing address changes, and maintaining accurate information in caller files
- Government Contract - P-Ebt Assistant
- Managed high-volume call traffic while maintaining professionalism and efficiency.
- Collaborated with cross-functional teams to resolve complex customer inquiries promptly.
- Conducted follow-up calls to ensure customer satisfaction and address remaining issues.
- Resolved customer inquiries, questions and concerns to consistently offer quality service and meet performance benchmarks.
- Maintained accurate records of customer interactions and transactions.
Legal Administrative Specialist, Office of the General Counsel
Federal Mediation and Conciliation Service
09.2012 - 12.2020
- Managed and coordinated attorneys' schedules, ensuring participation in mandatory Continuing Legal Education courses, and facilitated seamless communication with Accounting and HR for funding
- Oversaw comprehensive travel arrangements, including flights, accommodations, and reimbursements, ensuring efficient logistical planning for all office members
- Prepared and filed legal documents such as pleadings and compliance reports, maintaining accuracy and adherence to deadlines, including submissions to the Federal Register
- Monitored and processed Freedom of Information Act (FOIA) requests, prepared quarterly and annual reports, and ensured compliance with Department of Justice guidelines
- Managed and updated the legal library, facilitated timely responses to ethics-related assignments, and maintained confidentiality and compliance with record retention policies
Executive Legal Assistant
Midtown Personnel, Inc.
Washington, USA
11.2008 - 10.2015
- Supported attorneys in both law firms and government agencies by managing communication, scheduling, and document preparation
- Coordinated travel arrangements and processed reimbursements, ensuring efficient operation and adherence to budget guidelines
- Maintained organized filing systems and operated office equipment to facilitate seamless workflow and information retrieval
Legal Secretary
Boies, Schiller & Flexner, LLP
Washington, USA
03.2001 - 11.2008
- Supported five attorneys by preparing legal documents, managing time entries, and organizing meetings and travel arrangements
- Maintained daily chronologies, handled accounting tasks including expenses and reimbursements, and ensured efficient file maintenance and contact list updates
- Trained temporary employees, coordinated with external service providers, and provided assistance to additional staff as needed
Legal Secretary (Contractor)
Sheppard Consulting, U.S. Department of Justice
Washington, USA
06.1992 - 03.2001
- Prepared a wide range of legal documents, including briefs, agreements, foreign reports, and correspondence related to litigation, pension and trust, personal injury, corporate, and general law
- Managed administrative tasks by creating and maintaining client files, attorney time records, and expense reports to ensure efficient operations
- Coordinated logistics for international travel, including arranging airline travel and hotel reservations
Office Manager
Builders Permit Service
Washington, USA
08.1985 - 06.1992
- Produced, updated, and managed filing of weekly status reports during the CVS and Peoples Drug Stores merger, ensuring efficient communication and documentation
- Streamlined office operations by devising a comprehensive filing system, managing supplies, and overseeing mail, courier services, and phone line control
- Facilitated collaboration and communication between subcontractors, government representatives, and permit consultants, while managing financial transactions and maintaining office payroll and expenses
Education
Coursework - General Studies
George Washington University
01.1994
Certifications - Managerial/Organizational TrainingFMCS, FOIA training
U.S. Department of Justice
Skills
- Dcas
- Salesforce
- Microsoft Office
- Rocis
- CCMS
- Concur
- Westlaw
- Vista
- Adobe Acrobat XI Pro
- A-PDF Number Pro Redact-It & Roxio Creator DE
- Notifii
- Sage TimeSlips and TimeMatters
- Corel
- WordPerfect
- Otrac
- MacPac
- Practice Advantage
- Lexus Nexis
- DocsOpen
- IManage
- Timekeeper Desktop
- Orion
- Time Trax
- Carpe Diem
- Elite
- Internet
- Powerpoint
- Excel
- Some ADP
- UltiPro and Perspectives
- Knowledge of Equitrac and Other Common Office Equipment and Programs
- Typing
- Transcription
- Dictation (80 Wpm)
Timeline
Call Center Specialist
Maximus/Deloitte/Codice
05.2021 - 05.2024
Call Center Specialist
Maximus/Deloitte/Codice
05.2021 - 05.2024
Front Desk Coordinator
Barkan Management
10.2014 - Current
Legal Administrative Specialist, Office of the General Counsel
Federal Mediation and Conciliation Service
09.2012 - 12.2020
Executive Legal Assistant
Midtown Personnel, Inc.
11.2008 - 10.2015
Legal Secretary
Boies, Schiller & Flexner, LLP
03.2001 - 11.2008
Legal Secretary (Contractor)
Sheppard Consulting, U.S. Department of Justice
06.1992 - 03.2001
Office Manager
Builders Permit Service
08.1985 - 06.1992
Coursework - General Studies
George Washington University
Certifications - Managerial/Organizational TrainingFMCS, FOIA training
U.S. Department of Justice
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