Kimberley bergen
AMITYVILLE,NY
Summary
At RCI Industries, I excelled as an Administrative Assistant, mastering a specific program for malpractice insurance in the mental health insurance industry and enhancing customer relations by swiftly addressing inquiries and concerns. My proactive approach to database management and confidentiality significantly boosted office efficiency. Renowned for exceptional problem-solving and professional communication, I consistently improved operational workflows and client satisfaction.
Offering excellent organizational abilities and strong aptitude for multitasking and prioritizing tasks. Contributes solid foundation in general office procedures and computer applications, ensuring smooth daily operations. Ready to use and develop administrative and communication skills in [Desired Position] role.
Overview
20
20
years of professional experience
Work History
Administrative Assistant
RCI Industries
01.2005 - 10.2024
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Ensured accurate record keeping with diligent data entry and database management for vital company information.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed.
- Assisted in onboarding new employees, providing training materials, and coordinating orientation schedules to ensure a smooth integration into the team.
Education
High School Diploma -
North Babylon
North Babylon, NY06-1979
Skills
- Computer skills
- Data entry
- Microsoft Word
- Office administration
- Customer service
- Clerical support
- Problem-solving
- Customer and client relations
- Documentation and recordkeeping
- Administrative support
- Professional communication
- Multi-line telephone systems
- Customer relations
- Verbal communication
- Client relations
- Records management
- Database entry
- Filing and data archiving
- Filing
- Records administration
Timeline
Administrative Assistant
RCI Industries
01.2005 - 10.2024
High School Diploma -
North Babylon
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