KIMBERLEY BILOTTA
Marion,OH
Summary
Dynamic leader with a proven track record at Blue Compass RV, adept in sales trends and exceptional customer service. Expert in coaching and mentoring teams to exceed targets through strategic upselling and customer engagement. Achieved significant performance improvements, demonstrating reliable problem-solving skills and an outgoing personality.
Overview
13
13
years of professional experience
Work History
Sales Associate
Blue Compass RV
Delaware, Ohio
04.2024 - Current
- Worked with fellow sales team members to achieve group targets.
- Built and maintained relationships with peers and upper management to drive team success.
- Answered customer inquiries regarding product features, pricing, and availability.
- Maintained up-to-date knowledge of store merchandise and policies.
- Upsold additional items based on customer interests and needs.
- Assisted customers with product selection, sizing and styling.
- Greeted customers and provided exceptional customer service.
Professional Salesperson
Big Sandy Super Store
Columbus, OH
09.2021 - Current
- Primary served as valuable interface between updating new orders, products, stocked, visual presentation of merchandise, new displays, marketing/promotions, pricing, and customer relationship
- Promoted products and services using upselling and other sales strategies
- Exceeded corporate quotas for monthly policy sales
- Utilized targeted email campaigns and cold calling to increase revenue
- Stocked merchandise, clearly labeling items, and arranging according to size or color
- Answered customer questions about products and services, helped locate merchandise, and promoted key items
- Engaged in friendly conversation with customer to better uncover individual needs
- Listened to customer needs and desires to identify and recommend optimal products
- Built customer loyalty and retention by delivering excellent shopping experiences
- Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages
- Provided exceptional services and pleasant shopping experiences to retail customers
- Developed strong rapport with customers and created positive impression of business
Blow Mold Operator
U.S Yachiyo Inc
Marion, OH
06.2019 - 07.2021
- Analyzed test results, machine error messages and information to diagnose equipment problems
- Resolved issues during startup and production while adhering to blow process sequence of operations
- Followed start-up, production and cleaning protocols, as well as completed required logs and documentation
- Set up blow mold and all associated equipment to minimize line changeover times
- Maintained high level of adaptability by adjusting work procedures to meet specific demands of each production run
- Applied quality control skills by inspecting cured products for defects, assigning grades and removing unacceptable items
- Observed continuous operation of automatic machines to guarantee products met specifications and to detect jams or malfunctions, making adjustments as necessary
- Contacted supervisor with detailed reports on equipment requiring advanced repairs to obtain quick resolutions and return machinery back to optimal performance levels
- Observed manufacturer instructions when operating plastic molding and casting machines to optimize quality
- Conducted routine preventive maintenance on production equipment to help maintain durability and functionality of each machine
- Read specifications, blueprints and work orders to determine setups, temperatures and time settings required to mold, form or cast plastic materials as well as to plan production sequences
- Checked over casting machines prior to start of each shift to identify and resolve any issues
- Reviewed job specifications prior to setting up casting machines to determine appropriate time and temperature settings
- Selected and installed blades, tools or other attachments for each operation
- Skilled at working independently and collaboratively in a team environment
- Self-motivated, with a strong sense of personal responsibility
Manager
Arby's McGuire Bucyrus, Marysville
Marysville, OH
01.2018 - 05.2019
- Managed and motivated employees to be productive and engaged in work
- Accomplished multiple tasks within established timeframes
- Maintained professional, organized, and safe environment for employees and patrons
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground
- Cross-trained existing employees to maximize team agility and performance
- Maximized performance by monitoring daily activities and mentoring team members
- Onboarded new employees with training and new hire documentation
- Monitored and analyzed business performance to identify areas of improvement and make necessary adjustments
- Communicated clearly with employees, suppliers and stakeholders to keep everyone on same page and working toward established business goals
- Developed and maintained relationships with customers and suppliers through account development
Press Room
Whirlpool Corporation
Marion, OH
05.2016 - 01.2018
- Examined job orders to determine quantity, stock specifications, colors and special printing instructions
- Employed root cause analysis to troubleshoot equipment and processing issues
- Properly secured loads with security straps, covers and security seals
- Analyzed daily density readings from each printer to detect potential quality issues
- Skilled at working independently and collaboratively in a team environment
Owner
Maury's On Main
Marion, OH
01.2014 - 10.2016
- Managed day-to-day business operations
- Consulted with customers to assess needs and propose optimal solutions
- Trained and motivated employees to perform daily business functions
- Evaluated suppliers to maintain cost controls and improve operations
- Enhanced operational efficiency and productivity by managing budgets, accounts, and costs
- Trained and developed team members to build human capital
Owner
Present And Pas Home Decor
Marion, OH
01.2012 - 08.2015
- Specialized in training and motivating new staff regarding their work and responsibilities
- Controlled the overall cash flow on a daily basis to meet the weekly expenditures
- Trained new staff; delineated their responsibilities and restaurant work ethics
- Monitored cooking staff closely to ensure adherence to required standards in terms of quality and safety
- Maintained a friendly environment for staff and customers
Education
Associates Degree - Business Marketing
Marion Technical College
Marion, OhioSkills
- Food and Beverage Management
- Overseeing Employees
- Coaching and Mentoring
- Managing Appointments
- Team Leadership
- Sales and Marketing
- Issue and Conflict Resolution
- Upselling
- Friendly and outgoing
- Sales trends
- Problem-solving skills
- Exceptional customer service
- Customer needs assessment
- Building rapport
- Listening skills
- Written and oral communication skills
- Goal tracking
- Reliable and punctual
- Outgoing personality
Timeline
Sales Associate
Blue Compass RV
04.2024 - Current
Professional Salesperson
Big Sandy Super Store
09.2021 - Current
Blow Mold Operator
U.S Yachiyo Inc
06.2019 - 07.2021
Manager
Arby's McGuire Bucyrus, Marysville
01.2018 - 05.2019
Press Room
Whirlpool Corporation
05.2016 - 01.2018
Owner
Maury's On Main
01.2014 - 10.2016
Owner
Present And Pas Home Decor
01.2012 - 08.2015
Associates Degree - Business Marketing
Marion Technical College
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