Kimberley Bokor
Green River
Summary
Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.
Overview
5
5
years of professional experience
Work History
Assistant Restaurant Manager
Love’s Travel Stops
11.2020 - Current
- Supervised all areas of restaurant to keep it clean and well-maintained.
- Identified team weak points and implemented corrective actions to resolve concerns.
- Delivered in-depth training to workers in food preparation and customer-facing roles to promote strong team performance.
- Immediately resolved issues with patrons by employing careful listening and communication skills.
- Kept restaurant compliant with all federal, state, and local hygiene and food safety regulations.
- Managed team of up 30 restaurant staff, maintaining exceptional customer service and quality standards.
- Performed daily administrative tasks, such as ordering supplies, processing invoices and reconciling accounts.
- Maintained effective supply levels by monitoring and reordering food stock and dry goods.
- Motivated staff to perform at peak efficiency and quality.
Associate
Standard Plumbing Supply
10.2019 - 11.2020
- Developed and implemented strategies to increase customer satisfaction and engagement.
- Analyzed customer data to identify trends and anticipate customer needs.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Built customer loyalty and retention by delivering excellent shopping experiences.
- Recommended complementary purchases to customers, increasing revenue.
- Created inviting environment for customers by maintaining store organization and cleanliness.
- Engaged in friendly conversation with customer to better uncover individual needs.
- Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
- Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
- Monitored customers for signs of security concerns and escalated issues to management.
- Maintained up-to-date knowledge of store sales, payment policies and security standards.
- Developed strong rapport with customers and created positive impression of business.
Education
No Degree - Photography Arts
Western Wyoming Community College
Rock Springs, WY06-2007
Skills
- Staff Management
- Operations Management
- Customer Engagement
- Schedule Coordination
- Employee Retention
- Complaint resolution
- Labor and food cost control
- Pre-shift walk-through
- Conflict resolution techniques
- Order delivery practices
- Shift Management
- Kitchen equipment operation and maintenance
- Piping installation
- Safety practices
- Pipe cutting
- Preventive Maintenance
- Water treatment systems
- Hand tool use
- Diagram Reading
- Water heater maintenance
- Lift up to 150 pounds
- Valve and coupling fitting
- Pipe replacement
Timeline
Assistant Restaurant Manager
Love’s Travel Stops
11.2020 - Current
Associate
Standard Plumbing Supply
10.2019 - 11.2020
No Degree - Photography Arts
Western Wyoming Community College
Similar Profiles
Andrew JenkinsAndrew Jenkins
General Manager at Love’s Travel StopsGeneral Manager at Love’s Travel Stops
Jessica HamlinJessica Hamlin
Customer Service Lead Associate at Love’s Travel CenterCustomer Service Lead Associate at Love’s Travel Center
Steven BeckomSteven Beckom
Operations Manager at LOVE’S TRAVEL STOPOperations Manager at LOVE’S TRAVEL STOP
Nate CamposNate Campos
I/E Technician at SolvayI/E Technician at Solvay
Beth McCormickBeth McCormick
Store Manager at Circle KStore Manager at Circle K