Driven and resourceful administrative professional experienced working with senior-level staff. Track record supporting professional needs with well-organized precision. Successfully manages high-volume workloads in rapidly changing environments. Maintains professional appearance and demeanor and expertly completes assigned tasks with a high degree of accuracy. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
21
21
years of professional experience
Work History
Office Automation Clerk
Anniston Army Depot
Anniston, AL
04.2019 - Current
Operated office photocopiers, coordinated travel arrangements, maintained office bulletin board and assisted staff with clerical or procedural requirements.
Answered and managed over 50 incoming and outgoing calls daily while recording accurate messages for distribution to office staff.
Cataloged and managed department records and files for prompt and efficient retrieval.
Compiled and analyzed data to generate time sensitive reports.
Accomplished multiple tasks within established timeframes.
Controlled resources and assets for department activities to comply with government regulations.
Managed projects from procurement to commission.
Tracked and entered employee time and attendance utilizing government timekeeping database.
Managed installation Mass Transportation Benefit Program for over 3,000 federal employees.
Partnered with Department of Transportation ensuring installation compliance with federal government policies, procedures, and guidelines.
Utilized office management software to record, track, and train federal employees.
Conducted quarterly internal control audits on Mass Transportation participants.
Analyzed, addressed, and distributed corrective actions to Mass Transportation Benefit Program participants.
Received, coordinated, and managed transportation and travel requests for Department of Defense.
Electronic Medical Records Consultant
Cerner Corporation
Montgomery, AL
03.2012 - 06.2013
Liaised with customers, management staff and medical professionals to better understand customer needs and recommend appropriate solutions.
Supported clients with business analysis, documentation, and data modeling.
Delivered outstanding service to clients to maintain and extend relationship for future business opportunities.
Planned and monitored implementation of electronic medical records learning programs.
Delivered top-quality training documentation, manuals and tools addressing needs of specific specialist groups.
Scheduled and taught educational sessions to increase learning opportunities.
Performed continuous evaluations of content and plans to enhance delivery and improve effectiveness.
Tracked attendance and evaluated progress for medical professionals in 3 hospitals.
Implemented diverse instructional methods, optimizing trainee engagement.
Educated over 150 medical professionals on proper use of elctronical medical record entry and dictation systems.
Monitored and reported trainee progress, introducing new learning tools to address individual needs.
Delivered instructional presentations on Cerner equipment use, focusing on proficiency and measured improvement.
Pharmaceutical Sales Representative
Eisai Pharmaceuticals, Inc.
Birmingham, AL
10.2002 - 02.2012
Identified opportunities and developed business accounts to introduce new products and features while learning marketing segmentation processes for optimizing productivity.
Met with existing customers and prospects to discuss business needs and recommended solutions.
Retained excellent client satisfaction ratings through outstanding service.
Created professional sales presentations and seminars to effectively demonstrate product features and competitive advantages.
Collaborated with cross-functional teams to identify and address customer needs.
Generated new leads through networking and attending industry events.
Communicated with customers by employing effective selling and listening skills while using proper terminology, approved messaging and branded materials.
Educated medical professionals and pharmacists on drug use, benefits, dosage and risks.
Tracked and stored inventory and documents in compliance with U.S. Food and Drug Administration.
Produced remarkable sales and enhanced numbers by managing complete lifecycle from networking through ongoing account servicing.
Pharmaceutical District Sales Manager
Athlon Pharmaceuticals
Birmingham, AL
01.2004 - 10.2006
Hired, trained, and managed 13 sales representatives in Alabama, Georgia, Tennessee, Mississippi, and Florida.
Coached sales representatives in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
Aligned database systems with district goals by automating processes and eliminating preventable errors.
Personally assessed each representatives' individual performances, analyzing data trends to determine best methods to improve sales results.
Implemented team building meetings to enhance positive and cohesive working relationships.
Monitored customer buying trends, market conditions, and competitor actions to adjust strategies and achieve sales goals.
Devised strategies for retaining accounts, delivering polished sales presentations and promoting brands and products.