Jade Brooks
Clatskanie,OR
Summary
Dedicated and driven professional with a strong work ethic and a proven track record of excelling in diverse roles. A quick learner who consistently strives for excellence, bringing enthusiasm and commitment to every task. Eager to apply the same level of dedication and effort to future opportunities, ensuring impactful contributions to the next workplace. Passionate about continuous improvement and ready to embrace new challenges with determination.
Overview
2026
2026
years of professional experience
1
1
Certification
Work History
National Field Support
Spectrum-Billings, MT
09.2024 - 10.2025
- Managed daily schedules, assigning drivers to specific routes based on customer demands and driver availability
- Monitored GPS tracking systems to track the location of vehicles in real-time and make necessary adjustments to optimize efficiency
- Coordinated and dispatched a fleet of XX vehicles to ensure timely delivery of goods and services
- Reduced overtime costs by optimizing driver schedules based on workload demands
- Developed and implemented contingency plans for unexpected events such as traffic congestion or vehicle breakdowns
- Assisted in training new dispatchers on standard operating procedures (SOPs) for effective coordination of logistics operations
- Developed strong relationships with customers by providing exceptional service experiences during interactions over the phone or email
- Optimized routing strategies by analyzing traffic patterns, road closures, weather conditions, and other factors that may impact delivery times
- Maintained constant communication with drivers via radio or phone to provide updates on traffic conditions, route changes, or customer requests
- Utilized computer software systems to input data regarding orders, deliveries, and driver logs for record-keeping purposes
- Worked with multiple systems to books jobs, route technicians, adjust accounts, adjust schedules and much more.
- Communicated with managers and supervisors constantly throughout the day via email and phone to problem solve as a team.
- Had to Communicate with customers informing them of the status of technicians
- It was my responsibility to make sure every job was taken care of on time and technicians kept busy while also insuring a smooth day by helping as much as possible on my end
Front Desk Manager
Astoria Riverwalk Inn
11.2020 - 05.2024
- Keeping an organized work environment for staff.
- Dealing with the "tough" situations.
- Covering shifts when needed.
- Communicating with vendors as needed.
- Keeping track of front desk supplies and ordering new items as needed.
- Being apart of the monthly safety committee.
- Training new employees.
- Making phone calls
- Receiving phone calls
- Making reservations
- Getting ahold of 3rd party sites to fix problems
- Checking people in
- Checking people out
- Answering reviews
- Computer skills
- People skills
- Developed and delivered training programs for front desk staff on customer service best practices
- Maintained accurate records of room availability and guest accounts, ensuring efficient reservation management
- Resolved guest complaints promptly and effectively, resulting in XX% increase in positive online reviews
- Collaborated with housekeeping department to prioritize room cleaning based on guest preferences and requests
- Assisted guests with special needs or requests, going above and beyond to provide exceptional service
- Created detailed reports on daily occupancy rates, revenue generated, and other key performance indicators
- Coordinated with maintenance team to address any issues or repairs needed in guest rooms or common areas
- Trained front desk staff on using property management system software for seamless check-ins/check-outs
- Conducted regular audits of guest accounts to ensure accuracy of charges and prevent billing discrepancies
- Managed cash handling procedures at the front desk, including balancing cash drawers at the end of each shift
Home Caregiver
Caring for The Coast-Astoria, OR
07.2020 - 11.2020
- Companionship, cleaning, changing colostomy bags, emptying and cleaning catheter bag, administering and documenting meds, bathing, assistance with eating. Help getting around in and outside of the house.
Beauty Consultant
Walgreens
08.2019 - 05.2020
- I have to meet sales goals, host events, and have great customer service.
Janitor
Monson Janitorial Services Inc.
Factory Worker
NutriWest
Education
High School Diploma -
Glenrock High School
Skills
- Customer service
- Office experience
- Computer skills
- Cleaning Experience
- Time management
- Heavy lifting
- Home Care
- Typing
- Phone etiquette
- Receptionist
- Supervising experience
- Front desk
- Basic math
- Management
- Cash handling
- Senior Care
- Microsoft Word
- Outdoor work
- Custodial Experience
- Office management
- Leadership
- Inventory control
- Microsoft Excel
- Driving
- Guest relations
- Call center experience
- Customer Service
- Caregiving
- Technical Proficiency
- Employee relations
- Decision-making
- Active listening
- Attention to detail
- Dispatch software
- Stress tolerance
- Problem-solving
- Schedule management
- Dispatch coordination
- Customer relations
- Multitasking and organization
- Verbal and written communication
Certification
- Driver's License
Languages
English
Timeline
National Field Support
Spectrum-Billings, MT
09.2024 - 10.2025
Front Desk Manager
Astoria Riverwalk Inn
11.2020 - 05.2024
Home Caregiver
Caring for The Coast-Astoria, OR
07.2020 - 11.2020
Beauty Consultant
Walgreens
08.2019 - 05.2020
Factory Worker
NutriWest
Janitor
Monson Janitorial Services Inc.
High School Diploma -
Glenrock High School