Kimberley Burgess
Tacoma,WA
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Business Owner/Floral Designer
Pacific Northwest Flower Girls
Tacoma, WA
02.2021 - Current
- I own and operate an event and wedding floral business that I have had as a hobby for over 20 years and turned into a business in 2021
- I collaborate with clients and event coordinators to ensure the delivery of floral and event designs, with high-quality products and service
- Organize large-scale events to fit in venue
- Coordinate with event vendors
- Plan budget for events according to client's needs
- Conceptualize event ideas according to event's audience
- Determine event feasibility based on the budget
- Coordinate communication between clients and vendors
- Achieve high customer satisfaction for execution of design plans
- Provide coaching, mentoring, and consultation to staff to enhance staff development
- Confer with clients regarding price and type of arrangement desired and the date, time, and place of delivery
- Order and purchase flower and supplies from wholesalers and growers
- Select materials or props
- Maintain inventories of materials, equipment, or products
- Deliver arrangements to customers
- Plan arrangement according to client's requirements, utilizing knowledge of design and properties of materials, or select appropriate standard design pattern
- Develop artistic or design concepts for decoration, exhibition, or commercial purposes
- I prepare budget plans for anticipated revenues and expenditures, enter invoices into accounting software and run checks to maintain billing
- I actively deposit monies and keep bank ledgers reconciled
- I proactively fill out quarter and year end taxes according to Washington state revenue guidelines
- I collaborate with a diverse number of clienteles to provide exquisite customer service.
- Maintained thorough knowledge of needs, characteristics, and varieties of flowers and greenery used in shop to inform arrangement decisions and provide information to customers
- Prepared potted plants and bouquets based on customer requirements
- Demonstrated respect, friendliness and willingness to help wherever needed
- Developed strong organizational and communication skills through coursework and volunteer activities
- Managed time efficiently in order to complete all tasks within deadlines
- Demonstrated leadership skills in managing projects from concept to completion
- Completed paperwork, recognizing discrepancies and promptly addressing for resolution
- Collaborated closely with customers to create unique designs for bouquets, wreaths, and gifts.
- Transported and set up floral arrangements for large-scale functions, comprising weddings, funerals, and banquets.
- Quoted, generated, and processed customer orders to meet specifications and various occasions.
- Maintained thorough knowledge of needs, characteristics, and varieties of flowers and greenery used in shop to inform arrangement decisions and provide information to customers.
- Prepared potted plants and bouquets based on customer requirements.
- Consulted with clientele to discuss special occasion floral designs for weddings, funerals, and other events.
- Researched latest design trends, colors, and vendor products for use in new pieces.
- Imparted knowledge on plants and flowers to customers.
- Offered friendly and efficient service to customers, handled challenging situations with ease.
- Worked closely with clients to understand their needs and design flower arrangements that perfectly match their vision.
- Possess in-depth knowledge of various types of flowers and their seasonal availability.
- Drove customer satisfaction by providing recommendations for greenery and flower pairings.
- Proficient in utilizing floral design software to create custom arrangements.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Developed strong organizational and communication skills through coursework and volunteer activities.
- Exercised leadership capabilities by successfully motivating and inspiring others.
- Managed time efficiently in order to complete all tasks within deadlines.
- Worked effectively in fast-paced environments.
- Demonstrated leadership skills in managing projects from concept to completion.
Recording
Licensing Tech III, Pierce County
Tacoma, WA
11.2006 - 08.2023
- Perform lead functions such as setting priorities; distributing and checking work; devising and evaluating office procedures and implementing changes subject to approval of supervisor; providing technical assistance as needed, resolving minor work and personnel problems
- Determine work schedules and methods of expediting workflow
- Ensure effective communication with county departments, sub-agencies, federal and state agencies, and staff
- Facilitate and ensure adherence to policies and procedures
- Ensure consistent interpretation of laws, rules, policies, and procedures
- Provide back-up support for supervisor(s)
- Provide technical assistance to subordinates in answering questions and resolving problems related to process legal documents
- Interpret the Revised Code of Washington (RCW) and the Washington Administrative Code (WAC) as they apply to the department's procedures and provide guidance on the regulations
- Issue instructions and oversee work for exactness and conformance to procedures and policies
- Devise and evaluate procedures and implement changes subject to approval of supervisor
- Respond to inquiries from other departments, other agencies or the general public involving interpretation of the organization's procedures or governing regulations; when necessary, refer to manuals, regulations, RCW's or other agencies for verification
- Compose routine to complex correspondence such as letters, memorandums and reports that are subject to approval by the manager before distribution
- May approve leave requests
- Provide input on performance evaluations
- Assign and monitor controlled inventory for the office and sub-agents
- Provide communications support to all divisions within the Auditor's Office, except elections
- Comprehend and perform the duties in the various sections of the Recording and Licensing division
- Provide backup support for the division (Vehicle, Marriage, Animal and Business Licensing
- Recording, Passports and Real Estate Excise Tax)
- Conduct field audits of the Pierce County sub-agents' inventory and trust accounts
- Act as the liaison between the County and state agencies
- Maintain, monitor, and organize transmittal file copies for the Department of Licensing
- Assist supervisor in preparing and monitoring the division budget
- Make recommendations on staffing and equipment needs
- Organize and facilitate staff and informational meetings with section subordinates
- Handle the most complex transactions within the division
- Submit daily DOL deposit to the bank as well as balance the bank register daily
- Fill out metric and data sheet showing county fees and overage and shortages from the daily deposit for Fiscal
- Balance every other week our support Good Will employees time sheets and email them to fiscal and Good Will
- Monthly recap Support Good Will Employees time sheet to make sure the time is balanced for the month
- Balance each employee's deposit bag for the daily deposit.
- Composed and arranged music and recorded music in studios for radio, film, or television
- Promoted events and performances by participating in media interviews
- Reached finals of several international electronic music contests, producing tracks often included in music compilations issued by international record companies
Education
High School Diploma -
Croughton American High School
Coughton England UK1991
Skills
- Time Management
- Strategic Decision-Making
- Financial Planning
- Professional Networking
- Articulate Communication
- Systems Thinker
- Event Sales
- Customer Service
- Teamwork & Collaboration
- Communication
- Organized
- Listening
- Creativity
- Problem solving & Attention to detail
- Color Theory
- Floral Design
- Zoom
- Microsoft Teams Chat
- Attention to Detail
- Purchasing and Planning
- Staffing Oversight
- Customer Relations
- Budget Controls
- Budgeting and Cost Control
- Driven and Determined
- Verbal and Written Communication
- Performance Improvement
- Project Oversight
- Staff Hiring
- Team Leadership
- Training and Development
- Work Planning and Prioritization
- Payroll Liability and Deductions
- Monthly Reconciliations
- Account Reconciliation
- Financial Management
- General Ledger Updates
- Audit Preparation
- Records Preparation
- Account and Ledger Reconciliations
- Time Tracking
Certification
VFS DRIVES certified. Passport certified.
Timeline
Business Owner/Floral Designer
Pacific Northwest Flower Girls
02.2021 - Current
Recording
Licensing Tech III, Pierce County
11.2006 - 08.2023
High School Diploma -
Croughton American High School
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