Summary
Overview
Work History
Education
Skills
Affiliations
References
Timeline
Generic
Kimberley Burns

Kimberley Burns

Wills Point

Summary

Results-driven operations manager with expertise in financial management, strategic planning, and customer service. Proven track record in enhancing operational efficiency and implementing performance tracking systems to drive revenue growth.

Overview

20
20
years of professional experience

Work History

Business Owner

KJA Cleaning Service LLC
Wills Point
07.2014 - Current
  • Oversee operations and budgeting to enhance cash flow and vendor relations.
  • Train staff to improve service quality and customer satisfaction.
  • Develop strategies to boost revenue and expand market reach.
  • Analyze financial reports for optimized pricing and inventory management.
  • Resolve customer issues to strengthen client relationships and loyalty.
  • Instituted comprehensive performance tracking systems to measure service quality metrics, enabling continuous improvement in operational efficiency.
  • Restructured vendor management processes to optimize supply chain operations, yielding improved cost control and service reliability.
  • Engineered automated scheduling and resource allocation system, streamlining daily operations and enhancing team productivity.
  • Fostered strategic partnerships with key stakeholders, facilitating business expansion while maintaining service excellence standards.
  • Pioneered data-driven performance monitoring systems across service teams, elevating operational standards and enabling consistent quality delivery.
  • Restructured pricing strategies through market analysis and cost assessment, strengthening profit margins while maintaining competitive service rates.

Assistant Store Manager

Walmart
Wylie
06.2013 - 07.2014
  • Managed budgets and staffing, ensuring operational efficiency and compliance.
  • Led sales initiatives, achieving measurable growth in assigned areas.
  • Supervised multiple departments, fostering development and accountability.
  • Implemented safety and compliance measures, enhancing operational standards.
  • Analyzed reports to identify trends, driving improvements in performance.
  • Analyzed operational reports and performance metrics to identify trends and implement targeted improvements across multiple departments, strengthening overall store efficiency.
  • Streamlined staffing procedures and budget allocation across departments, ensuring optimal resource utilization while maintaining compliance with company guidelines.
  • Developed comprehensive training programs for department managers, fostering leadership growth and establishing clear performance expectations across store operations.
  • Orchestrated food safety protocols and quality assurance measures, maintaining strict compliance standards while safeguarding customer well-being.
  • Spearheaded community outreach initiatives while managing cross-functional teams, strengthening local partnerships and enhancing store reputation.
  • Restructured department workflows and scheduling processes, maximizing operational efficiency while reducing labor costs and maintaining service quality.

President

KJA Services Inc
Wylie
01.2006 - 01.2013
  • Coordinated cross-departmental efforts, boosting team efficiency and achieving strategic goals.
  • Developed strategic plans, leading to significant business growth and market expansion.
  • Analyzed financials, optimizing policies for improved performance and reduced risks.
  • Built a talent pipeline, ensuring sustained success with effective staff development.
  • Implemented compliance measures, minimizing regulatory risks and enhancing performance.
  • Restructured operational workflows to optimize resource allocation, resulting in enhanced productivity and streamlined decision-making processes.
  • Instituted comprehensive performance metrics and accountability systems, elevating organizational efficiency and departmental collaboration.
  • Reimagined service delivery models through digital transformation initiatives, creating substantial improvements in client satisfaction and engagement.
  • Cultivated strategic partnerships with key stakeholders, fostering meaningful business relationships and expanding market opportunities.
  • Launched transformative digital initiatives across multiple business units, strengthening market position and elevating service delivery standards.
  • Spearheaded comprehensive operational restructuring, enhancing organizational efficiency and accelerating decision-making processes.

Education

Business Education -

Dallas County Community College District
Mesquite, TX

Skills

  • Operations management
  • Business development
  • Customer service and relations
  • Vendor management
  • Bookkeeping and accounting
  • Financial management
  • Leadership and team building
  • Strategic planning and analysis
  • Risk assessment
  • Data entry and payroll processing
  • Marketing strategies
  • Computer proficiency
  • Critical thinking skills
  • Research and problem solving
  • Time management techniques
  • Budgeting and forecasting

Affiliations

President of Royse City Sports Association for 2 years helping low income families fund raise for their children to be part of the association.
Caption of JJ Joggers for cancer survivers.

References

References available upon request.

Timeline

Business Owner

KJA Cleaning Service LLC
07.2014 - Current

Assistant Store Manager

Walmart
06.2013 - 07.2014

President

KJA Services Inc
01.2006 - 01.2013

Business Education -

Dallas County Community College District

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