Summary
Overview
Work History
Education
Skills
Work Availability
Quote
Timeline
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Kimberley Burns

Kimberley Burns

Wills Point,United States

Summary

Highly motivated professional with 30 years of entrepreneurial and management experience. Skillfully creates and maintains professional and loyal relationships with co-workers, staff and clients while managing administrative and sales employees. Comfortable working independently as manager and leader and as collaborative team member. Applies business acumen and experience and exercises decisive judgment to meet and exceed organizational goals.

Overview

18
18
years of professional experience

Work History

Business Owner

KJA Cleaning Service LLC
Wills Point, TX
07.2014 - Current
  • Kept records for production, inventory, income and expenses.
  • Determined pricing for services based on costs and competition.
  • Interviewed, trained and supervised employees.
  • Promoted business on social media platforms to maximize brand identity and generate revenue.
  • Resolved issues quickly through meticulous research and quick decision-making.
  • Managed operations budgeting, accounts payable and accounts receivable and payroll.
  • Established favorable relationships with vendors and contractors, facilitating contract negotiation and development of marketing and sales strategies.
  • Set pricing structures according to market analytics and emerging trends.
  • Reconciled daily sales, prepared bank deposits and assessed financial transaction reports.
  • Conferred with customers to understand needs and finalize purchase orders.
  • Analyzed financial statements and trends to manage cash flow and make business decisions.
  • Kept up-to-date on regulatory changes affecting business operations.
  • Developed business from ground up and prepared records and operations for smooth handover to new owners.
  • Mentored and trained new hires on sales techniques and customer service procedures.
  • Improved company's quality and productivity by streamlining systems and processes.
  • Prepared weekly schedules to verify proper coverage within fiscal guidelines.
  • Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
  • Used strong issue resolution and communication skills to cultivate and strengthen lasting client relationships.
  • Formed and sustained strategic relationships with clients.
  • Implemented successful business strategies to increase revenue and target new markets.
  • Delegated work to staff, setting priorities and goals.
  • Monitored inventory levels and placed new orders for merchandise to keep supply well-stocked.
  • Created effective business plans to focus strategic decisions on long-term objectives.
  • Prepared staff work schedules and assigned team members to specific duties.
  • Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
  • Reviewed financial statements and sales or activity reports to measure productivity or goal achievement.
  • Monitored progress by establishing plans, budgets and measuring results.
  • Forecasted customer demand to set prices or credit terms for services.
  • Coordinated and directed activities of businesses or departments concerning production, pricing and sales.
  • Improved productivity initiatives, managing budgets and accounts, coordinating itinerary and scheduling appointments.
  • Completed thorough opening, closing and shift change functions to maintain operational standards each day.
  • Mitigated business risks by working closely with staff members and assessing performance.
  • Directed or coordinated financial or budget activities to fund operations and maximize investments.
  • Structured HR consulting services to support clients during organizational developments and changes.

Assistant Store Manager

Walmart
Wylie, TX
06.2013 - 07.2014
  • Create budgets for sales, expenses, making sure budgeted numbers are achieved. Ensure department staffing levels are within company guidelines. Drive sales in assigned areas. Ensure compliance with company and legal policies, procedures, and regulations for a facility. Ensure proper personnel procedures are followed for selection and recruiting, record retention, and training as required.
  • Manage facility operations (Front-end, Fresh areas, Sales Floor, Accounting, Receiving, Membership and Refunds, parking lot and grounds, professional services, inventory control, and compliance in each area as part of daily assigned duties and communicating with other managers and associates about facility operations, merchandising, and company direction. Oversee and enforce the execution of food safety standards. Oversee the implementation of and participates in community outreach programs and encourages associates to serve as a good member of the community.
  • Provide supervision and development opportunities for Associates in multiple departments by hiring; providing direction; setting expectations; holding associates and supervisors accountable; rewarding; and guiding the development of department and Zone managers.
  • Ensures compliance with company policies, procedures, and regulations in assigned area by implementing and monitoring loss prevention, safety, and compliance controls; overseeing safety, operational, and quality assurance routines, developing and implementing action plans, and providing direction and guidance on executing company programs and strategic initiatives.
  • Analyze and interpret reports associated with areas of supervision,determining trends and areas of opportunity while providing corrective measure to improve performances.

President

KJA Services Inc
Wylie, TX
01.2006 - 01.2013
  • Coordinated work across departments to keep teams on track with company goals.

  • Determined performance goals and offered tactics for achieving milestones.
  • Integrated marketing and sales strategies with business development and operational leadership plans.
  • Analyzed financial statements and forecasts to improve programs, performance and policies.
  • Developed and executed strategic business plan to attain assigned metrics.
  • Built talent pipeline to support business growth and enduring success.
  • Oversaw new market exploration, product development and overseas production possibilities for business expansion objectives.
  • Researched underlying issues, regulatory compliance status and processes to resolve complex business issues and recommend strategic corrective actions.
  • Roadmapped plans to outline benefits and address potential constraints prior to resource commitment.
  • Diminished regulatory risks by strict adherence to insurance and safety regulations.
  • Hired, trained and mentored 40 staff members to maximize productivity.
  • Signed and approved budgets for new funding and program initiatives.
  • Oversaw corrective action plans to remedy structural, organizational and departmental issues.
  • Executed on-time, under-budget project management to adhere to project road map.
  • Improved profitability by accurately maintaining P&L to meet prime fiscal responsibility.
  • Implemented strategic offerings to enhance company's suite of products and services.

Education

Associate of Science - Business Education

Dallas Community College Eastfield
Mesquite, TX

Skills

  • Operations Management
  • Project Management
  • Business Development
  • Customer Service
  • Vendor Relationship Management
  • Bookkeeping
  • Scheduling
  • Client account management
  • Effective leader
  • Coaching and mentoring

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote

There is a powerful driving force inside every human being that, once unleashed, can make any vision, dream, or desire a reality.
Tony Robbins

Timeline

Business Owner

KJA Cleaning Service LLC
07.2014 - Current

Assistant Store Manager

Walmart
06.2013 - 07.2014

President

KJA Services Inc
01.2006 - 01.2013

Associate of Science - Business Education

Dallas Community College Eastfield

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Kimberley Burns